Novotel Krakow Centrum hotel

"Average at best"

3rd May 2012, Mastee, Oslo, Norway

Had a nice weekend stay at this hotel with my girlfriend. As a platinum member at Accor I got a free upgrade to a suite. The staff was friendly and the room was clean, however the suite reminded me more of a meeting room than a hotel room. This hotel is probably more suited for business than leisure. Positive: Friendly staff, clean, fantastic breakfast. Negative: Pool and spa area was not half as nice as it looked in the pictures. Had to ask 3 times to get more coffee capsules to the room. Requested late checkout which was accepted on friday, however on departure day we were told this was not possible, and the staff was not very apologetic about it.

"Weekend in Krakow"

3rd May 2012, Vjerka, Prague, Czech Republic

Hotel is located near the Krakow center, the only disadvantage is the frequented road from both sides therefore complicated crossing the road.Rooms are spacious and clean (at least the executive ones), nice sauna and wirpool in the common area. Underground parking is paid which I would include in the room price as it's not very cheap for Krakow and location. Otherwise pleasant stay at this hotel.

"super trip"

9th March 2012, Dundee, United Kingdom

super hotel. I love coming back here. service was great, super location. the rooms are very clean and big. I love swimming pool. it was a pure pleasure to stay in this hotel. I would recommend this hotel to everybody.

"Kraków Novotel Centrum - a pleasant surprise"

18th July 2011, Warszawa

Hotel is located in an are of Krakow providing for godd travel connections - be it by car form & to the A4 Highway and airport, yet with easy access to the old center, Generally characterised by high rates (though Krakow is THE most expensice hotel city in Poland with hotel chains), they had at the time reasonable rates. Proved to be one of better atmosphere and overall quality & organisation Novotels I have stayed at - though internet access by WiFi & cable in room was dreadfully slow.

Management responseDear Guest, Thank you very much for taking time to share your opinion about our hotel. Positive feedback from satisfied client is our greatest reward. Please rest also assured that we are taking appropriate measure to the internet challenge in our hotel and we decided to apply high speed wifi in all the property since mid August.We are always delighted to assist you in your stay in Krakow and look forward to welcome you again at Novotel Krakow Centrum.With my best regards,Sabina Bartyzel, GM
« hide

"May Long-Weekend Stay"

20th May 2011, Warszawa

The hotel is a walking distance to Wawel. It is a little to far from Old Town to walk but you can take trams (just 2 stops away). At the street corner, you can take a private van to Wielicka Salt Mine (a big plus). We don't need to go to Old Town or Central station to get a bus to Salt Mine. Staff are very courteousOne of the marketing ads of Novotel is that they will give welcome gifts for kids. We stayed there for 4 days and they said that they ran out of gifts because it was a long weekend and there were no delivery of supply. They should have forecast of kids that will be staying on that weekend. We checked-in on Saturday, they should still have supplies by then. We left the hotel on Tuesday, and no delivery was done on Monday.

"Great Hotel but Restaurant just O.K."

20th May 2011, liverpool

Hotel room and front desk help were superb. Room was exceptionally clean and comfortable. Pool facility was very clean, also, and staff was helpful when we asked to supply clean towels and adjust temperature in jacuzzi. And, front desk staff were patient, kind and knowledgable. But, wouldn't recommend the restaurant for dinner. Service was poor and food was overpriced, although decent quality and tasty. Presentation of food was awful and food portion was cheap when compared with the price. Breakfast buffet was good and varied...but was hoping for better assortment of authentic Polish breads.

"trip the Krakow"

27th January 2011, Banska Bystrica

very goog spagood location of hotelgood staffgood connection in city centre

"Krakow in the snow"

13th December 2010, Zalau

A very friendly and comfortable hotel, in easy reach of the main attractions of Krakow. Service was excellent and a special mention has to go to Josef the bar man, for his friendly and polite manner that made the evening in the hotel just perfect.

"comfort"

19th November 2010, Lublin

Beds not comfortable, noise from the street in the night.