Novotel Krakow Centrum 4 stars

Customer review rating (ALL Rating) 4.6/5 2,703 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Short walk to the Old Town

  • Refurbished Fitness Center

  • Parking garage

  • Free high speed WIFI Internet

  • Bike rentals

Our accommodation(s)

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Hotel location

Novotel Krakow Centrum

UL. Tadeusza Kosciuszki 5
30-105 KRAKOW
Poland

GPS:50.054624, 19.925911

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO SQUARE LOUNGE BAR

Modern interior, full of natural light with a cozy atmosphere - a perfect place for a business lunch or a romantic dinner for two. Younger guests can enjoy their own kids' menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,703 reviews

TripAdvisor Rating  4.5/5  2,453 reviews

Certificate of excellence 2023

A good getaway hotel

TripAdvisor rating 4.0/5

Sherpa01158420078 TripAdvisor review

The location of the hotel is fantastic, close to Wawel Castle. The view from the window of the most important part of the city and the passing ships - very nice. A budget room, but if you come as a tourist, it is completely sufficient. The restaurant is nice, but the food is average.

Great location

Customer review rating 4.5/5

Deborah D. Couples - Confirmed reviews ALL

The hotel in a good location. Staff seemed happy and friendly. Only bad thing the bath towels are small

Dear Deborah! Thank You for leaving such positive feedback about Your last stay! I'm glad the hotel met Your expectation and You spend wonderful time here. Thank You for appreciating our services and staff, it's really motivating! We are looking forward to host You again during another travel to Kraków city! Best regards -Ania, Guests Experience Specialist

Good location, only fe minutes to Waweland old town

Customer review rating 4.5/5

Filip Families - Confirmed reviews ALL

Very good and nice service the fitness area need refreshment like suana.

Dear Filip! Thank You for leaving such positive feedback about Your last stay! I'm glad the hotel met Your expectation and You spend wonderful time here. Thank You for appreciating our services and staff. With classic status Ypu are receiving special member rate and points for each stay. With higher status You will receive additional upgrades, welcome drink, late check-out and much more. We are looking forward to host You again during another travel to Kraków city! Best regards -Ania, Guests Experience Specialist

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The towels and the sheets were dirty

Dear Hana! Thank you for taking the time to tell us about your experience at the Novotel Krakow Centrum. I am sorry that we weren't able to meet your expectations; please allow me to express my sincerest apologies for the inconvenience with cleanliness in Your room. We are currently checking situation with our housekeeping department. It's our highest priority to provide for our guests perfect experience, therefore your feedback is very important to us and will help to improve some aspects. I assure You that we are taking the appropriate steps to address the problem and prevent future occurrence. I appreciate sharing your concerns, and I hope that you will give us the opportunity to better serve you in the near future. I remain at Your disposal -Ania, Guest Experience Specialist

Great location

Customer review rating 4.0/5

Martin Families - Confirmed reviews ALL

Nice hotel by the river. Full of families as half-term holiday. Good breakfast. Pool and gym also good, but jacuzzi a little small for sharing ;-)

Dear Martin! Thank You for leaving such positive feedback about Your last stay! I'm glad the hotel met Your expectation and You spend wonderful time here. Thank You for appreciating our services and staff, it's really motivating! We are looking forward to host You again during another travel to Kraków city! Best regards -Ania, Guests Experience Specialist

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Other web-users rate our hotel

  • 1,068 reviews 9.2/10 Location
  • 1,022 reviews 8/10 Room
  • 1,238 reviews 9.3/10 Service
  • 18 reviews 7.9/10 WiFi
  • 899 reviews 9.4/10 Breakfast
  • 360 reviews 8.2/10 Cleanliness
  • 345 reviews 7.6/10 Amenities
  • 326 reviews 7.2/10 Pool

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