Mercure Lisboa Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,245 reviews

Mercure Lisboa Hotel - Image 1
Mercure Lisboa Hotel - Image 2
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Mercure Lisboa Hotel - Image 4
AV JOSE MALHOA 23, 1099-051 Lisbon, Portugal

Description

Hotel extras

  • AllSafe and Clean & Safe certified. Free remote medical advice

  • Surrounded by restaurants and public transport

  • Panoramic swimming pool open 365 days.

  • Near the Zoo, Gulbenkian and El Corte Inglês

  • 5 meeting rooms

Our accommodation(s)

Hotel location

Mercure Lisboa Hotel

AV JOSE MALHOA 23
1099-051 Lisbon
Portugal

GPS:38.737657, -9.165859

Telephone
+351 21 720 8000

Calls to a national
fixed network

Fax +351 21 720 8089

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A BICICLETA - NOVOTEL LISBOA

The Bicicleta restaurant has a modern and very cool design, with bicycles and plants as a decorative complement. It serves regional and international specialties until 11pm.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,245 reviews

TripAdvisor Rating  4.0/5  1,742 reviews

So so

Customer review rating 2.5/5

Ki H. K. Families - Confirmed reviews ALL

When I checked in, the key-making machine didn’t work, the staff person told me the situation and would make the room key next morning. However, when I told another staff person the next day, she didn't’ know which rooms did’t have room keys. I couldn’t understand why the staffs don’t communicate the critical pending issues. Besides, there were cases that I couldn’t find any staff in the front desk during my 3 night stays.

Dear KIHYEONG K., Thank you for taking the time to tell us about your experience at the Mercure Lisboa Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

A nice hotel close to everything

TripAdvisor rating 4.0/5

Orracle51 Solo travel - TripAdvisor review

I was on a group tour and came in early and had a nicer room than the tour—which meant I had to move. (Which went easier than I expected) Little hard to find but ride knew where it was. Strange check in area—no central disk, but small laptops on counters. I would say don’t pay more for a room—differences were more toiletries, a washcloth and fancy glasses. Both rooms had a small fridge. Lots of plugs and USB ports. Close to lots of shops and restaurants. Toiletries in large bottles so no small bottles to go to landfill. Beds were way too hard for my liking!

Good stay

Customer review rating 5.0/5

Gilbert M. Couples - Confirmed reviews ALL

Quit area and few minutes from the centre

Dear Joanna M. DOUGALL, We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

Excellent location and service

Customer review rating 5.0/5

Claire C. Friends - Confirmed reviews ALL

Well located and convenient to everything. We walked everywhere. Front desk and other staff very accommodating. Great customer service. Loved the rooftop pool.

Dear CLAIRE C., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

Nice hotel for my needs

Customer review rating 4.5/5

Vitor O. Business - Confirmed reviews ALL

I was involved in an event and stay two nights.

Dear VITOR O., We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulo Castro Front Office/Receção www.mercure.com

In partnership with TripAdvisor

Other web-users rate our hotel

  • 447 reviews 8.1/10 Location
  • 670 reviews 6.1/10 Room
  • 698 reviews 9/10 Service
  • 19 reviews 7.6/10 WiFi
  • 311 reviews 8.1/10 Breakfast
  • 247 reviews 6.3/10 Cleanliness
  • 204 reviews 7.2/10 Pool
  • 155 reviews 4.3/10 Vibe

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Portuguese book of claims

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.