Hotel - Novotel Suites Calais Coquelles Tunnel sous la Manche
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Novotel Suites Hotel

Novotel Suites Calais Coquelles Tunnel sous la Manche Hotel

Place de Cantorbery 
62231  COQUELLES
FRANCE

854 reviews
TripAdvisor Rating Based on 854 reviews
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From 107.00 EUR Non member rate
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Beach and water sports (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Parasailing (Nearby)
    • Pedal boat (Nearby)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)

Catering

  • 1 bar(s)
  • Room service
    • Opening hours : Week 07:00-12:00
    • Opening hours : Week-end 07:00 12:00
  • Snack & beverage machine

Business services

  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

  • 100 suites
  • 91 non-smoking suites
  • 3 suites for people with reduced mobility
  • 45 family suites
  • 6 connecting suites
  • Extra bed in room for child
  • Extra bed in room for adult
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • Video games on TV in room
    • Computer
    • High speed transmission line
    • Suite TV
    • RJ 45 outlet
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars

Our customer reviews for Novotel Suites Calais Coquelles Tunnel sous la Manche

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 854 reviews

Emily C 2017/01/05
« Friendly, clean and comfortable stay for a stopover »

We stayed for one night in the Novotel Suites hotel at Calais Coquelles as part of our journey down France. As a stopover hotel, it was great. The junior suite we had was ample for a family of four, and we got a great discounted rate. The breakfast had everything we could have wanted, and we ate an evening meal in the Ibis next door, where the service was unusually good.

abraham k, Directeur général at Novotel Suites Calais Coquelles Tunnel sous La Manche, responded to this review

Dear Customer, I am very pleased to read that you enjoyed your stay and found our location ideal. Your review will be shared with all our staff members. I am sure this will encourage them to continue providing the excellent service they have done so far. We look forward to welcoming you back. Kindest regards,

Christopher067 2016/11/26
« clean spacious but hot and stuffy »

Regular gold status Accor group. This Novotel is convenient to the City Europe in Calais but about 5K from the town centre. The hotel is clean and the rooms spacious. It was only 10 degrees celsius outside but 25 degrees inside and we had to sleep with the window wide open because the air conditioning didn't work, neither did the mini-bar. We were given complimentary drinks in the mini bar but they were warm so no good. The electrician came and tried to fix it but it never worked in 2 days. The breakfast was JUST ok. The cereals are all children's favourites such as coco pops and frosties but no adult cereals like weetabix, shredded wheat, or all bran etc. The staff were very pleasant and I must just thank Julie who made our life easy on several occasions by booking our favourite Calais restaurants and organising transport ,as there are virtually no taxis in Calais, following their terrible 2 years of problems and lack of tourists. I would stay again but only just

abraham k, Directeur général at Novotel Suites Calais Coquelles Tunnel sous La Manche, responded to this review

Dear Guests Thank you for taking the time to write a review on our hotel and we were so pleased to read you enjoyed your stay with us and everything was enjoyable. Thus, we have taken into account your remarks. For your next stay please let us know your wish in order to make your stay even better ! Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us. We do look forward to welcoming you back again soon. Kindest regards.

Bertie525 2015/12/20
« Waiting for the Train »

Great location for Chunnel and last minute shopping. Hotel has large rooms big enough for 4. Breakfast is OK but not comprehensive. There is no restaurant in the hotel however the Ibis next door has and it is more than adequate. Also the Cite de Europe has several places to eat.

abraham k, Directeur général at Novotel Suites Calais Coquelles Tunnel sous La Manche, responded to this review

Dear Madam, Sir, First of all we would like to thank you for sharing your opinion. My staff and I would like to thank you for the positive opinion you had about our hotel, this give us the feeling to keep on making our best to please our customers We hope to see you again soon ! Best regards

jackdU9204KP 2015/10/31
« Great Place to Stay »

We have stayed at this hotel on numerous occasion because of its facilities and its close proximity to the Channel Tunnel. Also Cite Europe is on it's door-step so there's plenty of opportunity for either last minute or beginning of holiday shopping. There are plenty of good restaurants close by - 5 minutes walk - parking is not a problem, hence the excellent rating. Oh, it's also dog-friendly. The value is excellent if booked well in advance,

abraham k, Directeur général at Novotel Suites Calais Coquelles Tunnel sous La Manche, responded to this review

Dear Madam, Sir I am very pleased to read that you enjoyed your stay and found our location ideal. Your review will be shared with all our staff members. I am sure this will encourage them to continue providing the excellent service they have done so far. We look forward to welcoming you back. Kindest regards,

John2601 2015/10/21
« NO SUITE BOX, LACK OF SERVICE FROM CLEANERS »

Disgraceful. I paid for suite box to amuse my Grandchildren during our stay and didn't get it throughout the stay, despite asking several times when it would be sorted out. Every time I asked I was told that it would be fixed. It never was.. Secondly I specifically requested cleaners to replenish our mini bar (which again we paid for (Fully stocked Mini bar is advertised as an executive suite inclusion) This request was completely ignored and when returned to the hotel (after taking the Grandchildren out all day to amuse them as they had no suite box to watch), The Minibar was as empty as we had left it. I was in a party of 2 adults and 2 children and the Hotel provided 1 (Yes ONE) tea bag between us. I had to go down to reception and basically beg for more. They gave me 3 more tea bags and 3 tiny milk sachets. We went to Carrefour the next day and bought our own supplies. Please Don't bother emailing the General Manager, one Abraham Konate, I have emailed him via the Hotel and also privately emailed him by subscribing to the French contact application Viadeo and these messages have been completely ignored by him. I know that the messages sent via the Hotel's email system were received as the Reception confirmed this with me personally. I feel absolutely cheated. This was the very first time my two young Grandchildren had been abroad and it was partially ruined by the lack of facilities and customer service experienced in this Hotel. Having been a customer for quite a few years at this hotel and a Club Accor member, I feel even more cheated that I have not received the basic courtesy of a reply having addressed my concerns to their General Manager personally.

abraham k, Responsable réception at Novotel Suites Calais Coquelles Tunnel sous La Manche, responded to this review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Suites Calais Coquelles Tunnel Sous La Manche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Tansey2014 2015/10/06
« quality hotel near Eurotunnel »

This hotel at which we stay regularly on our way back from Germany to Ireland continues to provide great service and quality. Large rooms to relax in and a great breakfast in the morning. Staff are always friendly and helpful. Well done - Cedric is a great guy!!

abraham k, Directeur général at Novotel Suites Calais Coquelles Tunnel sous La Manche, responded to this review

Dear Guests, What a great pleasure to read your comments about your stay with us. We are delighted that you had a great time. Be sure that your comments are making us very pleased and reinforce that a daily care of our guests is very important for us. Pending the pleasure of welcoming you on your next trip to Calais,

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