Novotel Suites Paris CDG Airport Villepinte 4 stars

Customer review rating (ALL Rating) 4.2/5 1,291 reviews

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Novotel Suites Paris CDG Airport Villepinte - Image 1
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335 Rue de la Belle Etoile, 95700 ROISSY-EN-FRANCE, France

Description

Hotel extras

  • CDG Airport is 10 min away; airport shuttle service available (for a fee)

  • 1.2 miles to Villepinte Exhibition Center; free shuttle during major events

  • The best flavors of the moment served every day at Le Dundy restaurant

  • Boutique Gourmande, fitness center and covered parking open 24 hours

  • Modular suites that can accommodate 2 children for free (up to age 16)

Our accommodation(s)

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Hotel location

Novotel Suites Paris CDG Airport Villepinte

335 Rue de la Belle Etoile
95700 ROISSY-EN-FRANCE
France

GPS:48.989437, 2.512914

Telephone
Fax +33 1 48 63 86 87

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

DUNDY RESTAURANT

Le Dandy restaurant is all about chic and stylish creations and sublime cocktails. Enjoy a fine and dandy cruise through contemporary world cuisine made for sharing and sheer deliciousness!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,291 reviews

TripAdvisor Rating  4.0/5  435 reviews

Well located

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

The initial greeting was very nice by the young man. He was quite helpful. When we asked a question a little later to a young woman she was not very cordial and kept asking us questions that we answered numerous times. The room was very hot and the air conditioning didn't work. We wanted to leave a bag there but were not permitted to do so. Room was clean.

Dear Mr. B., Thank you for taking the time to tell us about your experience at Novotel Suites Paris CDG Airport Villepinte. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. During your stay, the air conditioning was not in service because we were still in the off-season. Environmental issues lead us to be more vigilant when restarting air conditioning. At Novotel Suites, we strive to provide a superior service experience to every guest, which is why your feedback is very important for us to perform better. Our priority is customer satisfaction. I will not fail to share your comments with all of our relevant departments so that the inconvenience caused does not happen again. If you wish, I invite you to come back to me so that we can discuss the topics that you mentioned and which caught your attention. We sincerely hope that you will give us the opportunity to serve you better in the near future. Please believe Mr. B. in the expression of my best feelings. Virginia Front Office Manager

Customer review rating 1.0/5

Md A. Families - Confirmed reviews ALL

Worst experience Novotel in France. Hotel without air conditioning that was our first experienced which’s not acceptable from customers view. Breakfast was horrible as there wasn’t much choice. Scrambled eggs wasn’t cook properly. Overall we won’t come back and we won’t recommend anyone to go in that hotel . Receptionist are busy with random paper work rather then providing good customer service.

Mr A., Following your stay at the Novotel Suites Paris CDG Airport Villepinte, we thank you for taking the time to share your experience with us. I am sorry to read that we did not meet your expectations and firstly ask you to accept our apologies for the inconvenience encountered. The hotel is equipped with air conditioning, currently we are in Inter season mode and during your stay we were also in it. We remain vigilant and apply the environmental charter to which Novotel suites adheres. We are aware of environmental issues and apply the recommendation of commissioning when temperatures increase considerably or successively. Following the elements and facts reported, rest assured that I will share your comments with all of our departments concerned, particularly regarding the breakfast buffet as well as customer reception at reception. You are a customer and a member, our highest priority is your satisfaction, as a commercial gesture I have credited you with 2000 points worth €40 which you can use during your next stay. If you agree, I invite you, if you wish, to contact me at h3… according to your availability so that we can discuss the facts reported. Once again I offer you my most sincere apologies and ask you to believe, Mr. A., the expression of my sincere greetings. Virginie MERION

nice hotel in the airport nearby area

Customer review rating 4.0/5

Pang Families - Confirmed reviews ALL

Room is clean and spacious, they have micro Oven in the room, which it is good for family with kids. But there is no restaurants nearby and they offer no free shuttle service from/to the airport or Aeroville anymore, which is a down side now. I hope they can offer again the free service for the customer again for the shuttle bus.

Dear Customer We are grateful for your review! Your support means a lot to us." We will not fail to share your opinion in order to progress and improve customer satisfaction. Celine Customer Relations Department

Good location near CDG but room not to Novotel standard

Customer review rating 3.0/5

Elise Friends - Confirmed reviews ALL

We arrived around midnight at the hotel where we Stayed 1 night as we had a flight the next day at CDG and wanted to be sure to be on time. Room was not what I expect for Novotel. Hairs on the night table, not very clean, old. Furniture not in good State, old carpet on the Floor…

Dear ELISE P., Thank you for taking the time to tell us about your experience at the Novotel Suites Paris CDG Airport Villepinte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate action and informing the housekeeper manager to prevent this from happening again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly by email H3… if you wish to discuss this matter in further details. Sincerely, Saïma Mohammad Assistante Front Office manager,

Location and transportation from CDG is complicated

Customer review rating 4.0/5

Thomas S. Solo - Confirmed reviews ALL

otherwise it was fine

Dear Thomas, We thank you for being kind enough to tell us about your stay at Novotel Suites Paris CDG Airport Villepinte. We will be sure to share your comment. See you soon at Novotel Suites. Celine Customer Relations Department

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Other web-users rate our hotel

  • 620 reviews 7.1/10 Location
  • 1,145 reviews 7.5/10 Room
  • 843 reviews 7.2/10 Service
  • 7 reviews 6.5/10 WiFi
  • 680 reviews 7.7/10 Comfort
  • 440 reviews 7.3/10 Cleanliness
  • 361 reviews 6/10 Breakfast
  • 236 reviews 3.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.