Sofitel Washington DC Lafayette Square 4 stars

Customer review rating (ALL Rating) 4.4/5 2,881 reviews

Sofitel Washington DC Lafayette Square - Image 1
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Description

Hotel extras

  • Balmain Bath Amenities

  • Complimentary WiFi

  • Close to The White House, The Capitol, Memorials, The National Monument, Smithsonian Museums

  • Closest airport- Reagan National Airport (15 Minutes)

  • McPherson Metro 1 block away

Our accommodation(s)

Hotel location

Sofitel Washington DC Lafayette Square

806 15th Street NW
20005 WASHINGTON
United States

GPS:38.900385, -77.033594

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Opaline Bar and Brasserie

Opaline invites you on a culinary journey through the heart of Paris. Experience the essence of French cuisine in a refined setting. From delicate pastries to exquisite entrées like Ratatouille, every dish is a celebration of French art de vivre.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,881 reviews

TripAdvisor Rating  4.5/5  3,928 reviews

Certificate of excellence 2023

Bad experience and attitude of frontdesk staffs

TripAdvisor rating 3.0/5

DrArnt_Htoo_Aung TripAdvisor review

Worst service from an All group facilities. Unfriendly front desk people, not recognizing a member, no complimentary benefits even for a platinum accorplus member. Is it because I booked through Agoda, I am not sure, but even then the repulsive behaviour from the frontdesk made me decide not to go to this hotel again in future.

Anniversary Weekend Away

TripAdvisor rating 5.0/5

SurfFisher78 Couples - TripAdvisor review

My wife and I always stay at the Sofitel when we visit DC. It never disappoints. It is a great location, walkable to so many places. Staff is super nice and always available if you need anything. We highly recommend staying at the Sofitel

Bonjour, Thank you so much for the fantastic comment! It's wonderful to hear that you and your wife have consistently enjoyed your stays at the Sofitel in DC! We love to hear that you enjoy the hotel premium location and the great service provided by the staff. We look forward to welcoming you back many more times! Kind Regards, Veronique Stalport

Hotel was nice, but staff need training on service

TripAdvisor rating 3.0/5

Hibernia_55 Business - TripAdvisor review

I'm a Platinum Accor member and have stayed over 60 days at Sofitels in particular in several cities. I was very disappointed with the attitude of certain staff members when I checked in for my stay. First, it wasn't busy when I checked in; there was one person ahead of me. But when the staff member at the reception desk was finished with the previous customer, she yelled out, "Next!" Not "Welcome to Sofitel, DC, how may I help you?" Instead she asked, "Last name?" I gave her my name. Then she said "Credit card and ID." She handed my ID and card back, along with the room key. It was very unfriendly and helpful service. Not even, "your room is on the third floor, elevators are on the right behind you, " etc. It's not a big deal, but Platinum members are usually welcomed with a free drink card. None of that here. I had to come back down to the lobby to request the card, which another employee helpfully gave me. At other Sofitels, staff have gone out of their way to welcome me, and offer helpful suggestions, such as there's coffee available every morning the in lobby, a description of the hotel amenities, etc. Here, nothing. I might as well have used a touchscreen to check-in. While everyone can have a bad day, I had a sense that this is par for the course for certain employees. It was a very cold and unfriendly stay. I felt like telling the staff member that I have a choice of hotels to stay at, and I've had a more friendly welcome at the DMV. Now, there was one other employee at the desk who ended up being quite helpful and friendly. So it's not a hotel-wide issue. But first impressions are everything. I think a little staff training could go a long way in making customers, especially Accor members, feel welcomed. Again, I have a choice of hotels, and this is the first time at a Sofitel where I felt like I was treated as a burden/hassle, not a customer. Other than that, the hotel is in a nice location, close to the White House. The rooms were spacious and clean, if a bit ordinary.

Bonjour, Thank you for taking the time to share your feedback about your recent stay at Sofitel DC. We genuinely appreciate your loyalty as a Platinum member and regret to hear that your experience did not meet the high standards that we aim to provide. We sincerely apologize for the disappointing check-in experience you encountered, and we completely understand the importance of a warm and welcoming reception. Your concerns regarding the abrupt communication and lack of the customary Platinum member welcome amenities have been duly noted. We are committed to addressing these issues and ensuring that all our guests, especially our valued Accor members, feel appreciated and valued from the moment they arrive. Your feedback about the friendly and helpful assistance from another staff member is appreciated, but we acknowledge the need for consistent service excellence throughout the hotel. We understand that first impressions are crucial, and we are committed to providing the necessary training to our staff to ensure a warm and inviting atmosphere for all our guests. We're pleased to hear that you enjoyed the hotel's convenient location and the cleanliness of the rooms. However, we recognize that improvements are needed in creating a more personalized and welcoming experience. Your feedback is invaluable to us, and we assure you that your concerns will be shared with the relevant teams for immediate attention and improvement. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service that you deserve as a Platinum Accor member. Thank you for your continued loyalty, and we look forward to the chance to restore your faith in Sofitel. Warm regards, Veronique Stalport

Not a 5-star, luxury Experience -- terrible Valet service

Customer review rating 2.0/5

Chris Families - Confirmed reviews ALL

The valet parking group is terrible! The attendant ignored us when we arrived, even though we were stopped at the dropoff point and there were no other cars. For some ridiculous reason, he expected us to walk up to the stand, as if we might not need help with bags. When we checked out, we had to text a number to retrieve our car. The txt reply told us that we needed to pay through our phone (which we did), only to find out that we already paid for it in our hotel bill. I've been trying to get refunded for that extra payment for a week (to no avail). Our jr. suite was also disappointing. Extremely dark room, very worn-out furnishings, and a terribly noisy HVAC unit right near the bed. We had purchased the jr. suite, so we could sleep in a queen size bed and our daughter could sleep on the pull-out couch. The hotel knew this from our reservation, but they did not provide any bedding for the pull-out. When we requested some, we got 2 ill-fitting sheets, and had to put them on ourselves. No kind of heavy blanket, no pillows. Needless to say, she ended up sleeping in the bed with us the whole trip, which defeated the point of the suite. We've stayed at multiple Fairmont properties, and expected to have a similar experience at the Sofitel, since they are in the Accor family. The Sofitel DC did not live up to these standards. It is not even close to a 5-star experience.

Dear Chris, Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the inconveniences you encountered during your stay at Sofitel DC. We deeply regret that the service provided by our valet parking team did not meet your expectations, and we appreciate you bringing this to our attention. Your experience with the check-out process and the double payment issue is concerning, and we understand the frustration it must have caused. Please rest assured that the refund has already been processed on our end (it will take a few business days to show on your credit card statement) and that proper follow up will be done. We also regret to learn that your junior suite did not meet your expectations. Your comments regarding the room conditions, lack of adequate bedding for the pull-out couch, and the noise from the HVAC unit are noted. We will work closely with our housekeeping and maintenance teams to address these issues and improve the overall guest experience in our suites. At Sofitel, we strive to provide a 5-star experience for all our guests, and it is disheartening to hear that we fell short in your case. Once again, we appreciate your valuable feedback, and we hope to the opportunity to regain your trust and provide you with the Sofitel experience you deserve. Warm regards, Veronique Stalport Director of Operations

Great stay

Customer review rating 5.0/5

Charles L. Business - Confirmed reviews ALL

Staff was excellent, room was great, and the restaurant was fantastic.

Dear Mr. L., Thank you for your kind review of your recent stay at Sofitel Washington DC Lafayette Square. We are delighted to hear that you had a great experience with us. Our staff takes pride in providing excellent service, and we are thrilled that they exceeded your expectations. It is also wonderful to know that you enjoyed your room and had a fantastic dining experience at our restaurant. We appreciate your feedback and look forward to welcoming you back in the future. Best regards, Veronique Stalport Director of Operations

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Other web-users rate our hotel

  • 843 reviews 9.5/10 Location
  • 1,235 reviews 7.2/10 Room
  • 1,327 reviews 8.4/10 Service
  • 35 reviews 6.1/10 WiFi
  • 406 reviews 7.4/10 Cleanliness
  • 283 reviews 6/10 Amenities
  • 183 reviews 6.5/10 Breakfast

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