Hotel - Novotel Duesseldorf City West (Seestern)
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Novotel Hotel

Novotel Duesseldorf City West (Seestern) Hotel

Niederkasseler Lohweg 179 
40547  DUESSELDORF
GERMANY

569 reviews
TripAdvisor Rating Based on 569 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Babysitting on request
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Hammam
  • Babysitting on request
  • Outdoor tennis court  (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities (Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 16 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 232 rooms
  • 232 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Printer
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Duesseldorf City West (Seestern)

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 569 reviews

DennisdosSantos 2016/10/29
« good hotel »

Stayed at this hotel during K FAIR 2016. Helpfull staff, very good hotel, good breakfast, nice restaurant and bar, an easy acessible location by tram U77, wifi available everywhere was ok, nice bed and shower.

Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Dennis, thank you for sharing your experience regarding your stay at the Novotel Düsseldorf City West. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you again in Düsseldorf. Sincerely, Annick Richard Executive Manager

Jan H 2016/04/20
« Great hotel »

Each of our five previous stays at this Novotel Düsseldorf City West hotel we enjoyed. It is easily reachable by car, bus and metro. The metro line is just around the corner and brings you right into the city center of Duesseldorf. The staff is very friendly. Do book breakfast with your stay since it has more variety and better choice than in other Novotel hotels. Will visit again.

Pashootan77 2016/01/26
« Good Location »

Hotel is good but service and staff is not good They don't upgrade my room to higher category as a platinum member. they don't offer me welcome drink voucher. Location is good. bar staff are kind breakfast is expensive

Annick R, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Novotel Guest, Thank you for your sharing your experience regarding your stay at the Novotel Düsseldorf City West. We are sorry that your stay was not to your entire satisfaction und be sure we strive to continuously improve the quality of our services. We could not upgrade you as you were together with 2 persons. Our executive rooms are up to 2 persons and unfortunately not for 3 persons. Please notice that it is only one drink voucher per card member therefore you became just one voucher for yourself. Sincerely, Annick Richard Executive Assistant Manager

Jan H 2015/08/27
« Good located Dusseldorf hotel »

We enjoyed our one night stay at this Novotel hotel at the outskirts of Dusseldorf. It is right in the center of a business area. Quiet over the week-end. Very friendly staff at the reception and in the restaurant. Top breakfast (european and american style). Will visit again.

richardaW2205FM, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Jan, thank you for sharing your experience regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback and to hear that you enjoy your stay in our hotel. We hope to see you soon again. Sincerely, Annick Richard Executive Manager

Tony W 2015/08/18
« Good for short stay only »

Typical Novotel of the slightly older style. Very much in the business district but we stayed here (Family of 4) as a short stay visiting the city and relatives. The weekend 'vibe' is very much different and many Family's were in evidence. Restaurant/Reception staff were very helpful and the breakfast selection was comprehensive. We ate at the hotel on our night of (late) arrival and it was okay but nothing special. The hotel is in a pure business district so free parking is limited to half a dozen 'hard to get' spaces or the 17 Euros per night. The maid service seemed a bit lax. We borrowed and iron/ironing baord and they never cam back for it and they also left dirty dishes in our room the whole time but these are small issues. The Family room we had was a typical double with a fold out sofa bed so very small but as a short stay, it was perfectly fine. However, we got this room for an excellent rate (around 55 euros per night) and being near a tram stop meant it was just a short hop to the city across the river. ON reflection,m we should have taken two rooms - next time....

richardaW2205FM, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Tony, Thank you for taking the time to inform us about your stay in Novotel Düsseldorf City West. We are sorry that your stay was not to your entire satisfaction und be sure we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in Düsseldorf. Sincerely, Annick Richard Executive Manager

NickyClement 2015/05/29
« Good work hotel »

Great hotel, near the office, just what I needed. The room was clean and spacious. The bathroom was a nice size and the shower was brilliant. A great work hotel and about 15mins walk from the Vodafone campus

richardaW2205FM, Leiter Gästebetreuung at Novotel Dusseldorf City West, responded to this review

Dear guest, thank you so much for your positive comment. It is nice to hear that you had a pleasant stay in our hotel. We hope to see you soon again! Best regards Annick Richard Executive Manager

dodo_1974_12 2015/04/29
« Avoid ACCOR Hotels! »

It's the 20th time when I stay at an Accor hotel and I am assured that the points are on my fidelity card, after paying a 1,000 Eur bill.. Although I have the Platinum card (the highest in French hierarchy) they treat me with the same untruth.: "Yes, your points are on your card by default when you make the booking with us". But it is always a lie. You have to ask at the office to find your invoice, to convince the assistant to make a scan for you, to email it to you, then you have to forward to their Custmer Service and only after they are sure they humiliated you enough they credit your card with the points you normally have received on the spot in a normal non-French hotel chain. So if you want to have a good time during a longer stay for business purposes in a location, just avoid French ACCOR! It is the worst hotel chain I've ever met!

richardaW2205FM, Manager at Novotel Dusseldorf City West, responded to this review

Dear dodo, we are sorry that your stay was not to your entire satisfaction und be sure we strive to conti-nuously improve the quality of our services. We are very sorry that your points were not directly written on your card. Please contact us, as we need more information so that we can solve this matter for you. Thank you again for sharing your experience. Sincerely, Annick Richard Executive Manager

PeNor 2015/02/02
« Novotel Am Seestern »

Hotel is convenient to several large corporation offices and easily reachable via the Stadtbahn. Hotel staff are very freindly and the rooms standard Novotel quality. Bar is nice and the Internet connection speed adequate.

richardaW2205FM, Leiter Gästebetreuung at Novotel Dusseldorf City West, responded to this review

Dear Novotel Guest, we very much appreciate your comments regarding your stay at the Novotel Düsseldorf City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annick Richard Executive Manager Novotel Düsseldorf City West

hqp1533 2014/12/23
« Very average property »

This is a four star Novotel in Duesseldorf, however the property needs some upgrades. At the meaning time, I receive no recognition of my Gold status, no welcome drink, no room upgrade. And this is not the first time I stay in this hotel! Last not the least, the stay is not posted so far as I expect from this property. Normally Accor chain hotels post stay 1 or 2 days after your checkout, but not for this one. You need to always chase for your points/stays afterwards.

richardaW2205FM, Guest Relations Manager at Novotel Dusseldorf City West, responded to this review

Dear Novotel Guest, Thank you for taking the time to inform us about your stay in Novotel Düsseldorf City West. We are sorry that your stay was not to your entire satisfaction und be sure we strive to conti-nuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in Düsseldorf. Sincerely, Annick Richard Executive Manager Accor Hospitality Germany GmbH Novotel Düsseldorf City West |Niederkasseler Lohweg 179 |40547 Düsseldorf

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