Hotel addressFischerinsel 12
How to reach the hotel
Contact the hotel
- Tel. (+49)30/206740
- Fax. (+49)30/20674111
Recently viewed hotels
Novotel Berlin Mitte - hotel reviews in Berlin
Hotel code: 3278
Accorhotels.com customer reviews in partnership with TripAdvisor
"Disappointed reception welcome!"
4th September 2013, Hummu, Amsterdam, The Netherlands
On my arrival, I was given a room contrary to what i paid for and booked. The receptionist was very hostile and somewhat rude. I was offered a single bedroom, I tried to explain that I had paid for a standard room with a double bed to which she was having none of. I showed her my receipt and confirmation of booking, she still insisted that it wasn't the case. I asked to see the duty manager to which she replied that she will see if they had a standard room with a double bed or else I'll just have to make do with a single. At that point I was very upset after a very long train travel, and told her if she cannot grant what I had paid for, then I would rather have a refund and find elsewhere to stay. She later came back saying 'you are lucky, I found you a standard room with a double bed' and told me to follow her so I could be given the key. She was very impolite and didn't even offer an apology. I shan't be staying there anymore!
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.
Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.