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Novotel Berlin Mitte hotel

4-star hotel

Mid-scale hotel for business or family trips

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Hotel - Novotel Berlin Mitte
See : the photos

Practical information

    • PLANET 21 Gold
    • Wi-Fi at the hotel
    • High-speed internet - Paying
    • Air conditioning
    • Automatic air control
    • Private indoor parking - Paying
    • Wheelchair access
    • Reduced mobility rooms: 24
    • Pet allowed - Paying
    • Outdoor playground for children - Nearby
    • Babysitting on request - Paying
    • Sauna
    • Fitness centre
    • KIDS' MENU - Paying
    • LATE CHECK-OUT - Paying
    • EARLY CHECK-IN - Paying
    • RESTAURANT MENU - Paying
    • Online Check-in / Fast Check-out
  • Number of rooms: 238
  • Hotel location: In the centre of town
  • Main point of interest: POTSDAMER PLATZ (2.57 km)

Novotel Berlin Mitte - hotel reviews in Berlin

Hotel code: 3278 customer reviews in partnership with TripAdvisor

Novotel Berlin Mitte: 4.0 out of 5 stars "Disappointed reception welcome!"

4th September 2013, Hummu, Amsterdam, The Netherlands

On my arrival, I was given a room contrary to what i paid for and booked. The receptionist was very hostile and somewhat rude. I was offered a single bedroom, I tried to explain that I had paid for a standard room with a double bed to which she was having none of. I showed her my receipt and confirmation of booking, she still insisted that it wasn't the case. I asked to see the duty manager to which she replied that she will see if they had a standard room with a double bed or else I'll just have to make do with a single. At that point I was very upset after a very long train travel, and told her if she cannot grant what I had paid for, then I would rather have a refund and find elsewhere to stay. She later came back saying 'you are lucky, I found you a standard room with a double bed' and told me to follow her so I could be given the key. She was very impolite and didn't even offer an apology. I shan't be staying there anymore!

1. Lowest prices found over the following seven days.
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.

Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.