Novotel Wellington hotel

"Quick trip"

14th May 2012, MescaleroBob, Wellington, New Zealand

Great location. Rooms could do with a bit of a re-vamp. Otherwise - all good experience. Concierge was very helpful.

Management responseDear MescaleroBob,Thank you for posting your comments following your recent visit to the hotel. The comments you made are very much appreciated and we look forward to welcoming you back to the hotel in the near future.RegardsPhilip HiltonGeneral Manager
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"Great location & staff but a little tired"

14th May 2012, Debra007Auckland, Auckland

Novotel is in a greta spot and the rooms are a good size & clean. However the place looks like it needs a bit of a facelift. The lifts are old & tired and the bathrooms need a complete revamp. Staff were great.

Management responseDear Debra007Auckland,Thank you for posting your feedback following your recent visit to the hotel. I am delighted to advise that we are undertaking a complete room’s refurbishment starting in May and we look forward to welcoming you back to experience our new rooms in the near future.RegardsPhilip HiltonGeneral Manager
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"Great location, helpful staff."

11th May 2012

We stayed at Novotel for one night, having made a booking two days earlier. Following the advice of the staff member I spoke to when I rang, I made an online booking ... and got a good rate. For a mid range hotel in central Wellington, although it's appearance was rather tired in some areas, it delivered us a quiet, comfortable room, reasonably well appointed, with a great view of city and harbour.. We appreciated the helpful, friendly staff, in particular the fact that the same person I spoke to when I made the initial phone inquiry was front of desk when we arrived. He remembered my call, accommodated our parking request (my husband wanted to park the car himself), and promptly arranged the return of a phone charger we left behind, when we rang a few days later. Other hotel staff were also very friendly. The buffet breakfast provided an excellent range, food was well cooked and hot items were actually hot. Again, we were able to enjoy the great view from our table.$28 for valet parking was a few dollars cheaper than some other hotels in the vicinity, and the lift from the hotel straight down to Lambton Quay made getting out and about so easy. With this in mind, it is really the position of this hotel that I would rate as its best feature.Only gripe... the bathroom, while not 'dirty' was not the cleanest either... a human hair next to the bath was a little off putting. We were given a 'superior' room ... .... although we were very satisfied with it, the quality of fittings, linen, and even the bed (a Queen size that wasn't the most comfortable) were all fairly average. A little strange too, was the lift entry from the carpark... straight into the restaurant. I was glad we weren't hauling heavy bags through here! However, we'd probably stay here again, and pay the little bit extra to get the view and height above the city.

Management responseThank you for taking the time to post your feedback, it is very much appreciated. We look forward to being of service again in the near future.RegardsPhilip HiltonGeneral Manager
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"Novetel"

10th May 2012, Te Puke

We came off the plane, arrived at the hotel feeling unwell, and they kindly got our room ready at 11am in 15 mins, check in wasn't till 2pm. It was greatly appreciated.

Management responseThank you for choosing to stay with us recently and for taking the time to post your feedback.The comments you made regarding your stay with us are most appreciated and we look forward to welcoming you back to the hotel in the near future.RegardsPhilip HiltonGeneral Manager
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"Wellington Novotel"

8th May 2012, Pharma_12, Palmerston North, New Zealand

Location is brilliant for business purposes, but rooms and hotel feeling a bit tired and could do with an uplift to bring to standard of banner group experienced in other cities, and other hotels in Wellington. Staff very friendly and accommodating, but meals a little overpriced for what appears on plate.

Management responseDear Pharma_12,Thank you for taking the time to post your feedback. I am happy to advise that a full rooms refurbishment will commence in late May and once completed will provide our guests with the latest in guest amenities, technology and decor.Once again, thank you for your feedback and we look forward to being of service again in the near future.RegardsPhilip HiltonGeneral Manager
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"all that we needed we got"

1st May 2012, libbi12, Auckland, New Zealand

This hotel is well placed for walking to many of Wellington's attactions, easy access, excellent retaurant, comfy beds, room was clean, little old fashioned now, does need a revamp, but guess the price would go up and its excellent value for money, warmly recommend this as a safe family hotel as well.

Management responseDear Libbi12Thank you for taking the time to post your feedback. It was great to read you enjoyed your time with us and we hope to see you back at some stage in the near future.RegardsPhilip HiltonGeneral Manager
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"Great location"

25th April 2012, Trier

We had a deal through our Accor membership, so the price was very good for our stay. The location is excellent, and the rooms are very quiet. We had called ahead to ask about parking and was told it was valet parking only, but were not told that there was only one space on the road, and what to do if it was already occupied, which it was both times we went around the block in rush hour. It would be helpful to explain that we could go into the underground park and then sort it out with reception staff. Staff very friendly and helpful. Walking through the dining room and past the servery to get the lifts down to Lambton Quay means that the dining room is not at all private, so we didn't feel like using it even for breakfast. The dining room also merges into the lobby area where we could use thirty minutes free wireless, again making the eating area quite unrelaxing. The wireless access was good, plus free internet access use using the two hotel machines, although we would of course prefer longer!

Management responseThank you for taking the time to post your feedback following your recent visit to the hotel. The comments you made are most appreciated and we hope to be of service again in the near future.Regards,Daron PereiraFront Office Manager
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"A Pleasant experiance"

21st April 2012, blackfryers, Auckland, New Zealand

The staff & hotel plus it's location where neat.The only negative was the long wait in the resturant for dinner conidering it was not overly booked. However when it arrived it was great.

Management responseThank you for taking to the time to post your feedback and we look forward to welcoming you back to the hotel in the near future.Regards,Daron PereiraFront Office Manager
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"Good hotel despite error on booking"

15th April 2012, kalouari, Albany

I recently stayed with my elderly Mother who has mobility issues. We requested adjoining rooms with a walk in shower in advance. We arrived in the evening to find that both rooms had showers over baths so weren't suitable for my elderly Mother. I advised reception who could not move us to other rooms as all of the disabled rooms were taken. We were advised that the person who did the booking had believed that the rooms included a disabled shower in error and we were offered relocation to another hotel but declined as we only had one night and by this time my Mother felt too tired to move. We were offered free valet parking and we ordered a room service meal from the restaurant. The food was very good and when we checked out the next day we weren't charged for parking or our dinner so were appreciative of the efforts to make up for the error.

Management responseThank you for taking to the time to post your feedback and we look forward to welcoming you back to the hotel in the near future.Regards,Daron PereiraFront Office Manager
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"GReat location and Service"

3rd April 2012

I regularily stay at the Novotel The Terrace due to the service and location. Customer service is of a high standard and the staff are always on hand to assist with any needs.Valet service is prompt and reliable. Dinning in is a treat with the Chef's creating some great dishes and there is a good variety.Views of the city and water are a great way to wake up each morning.

Management responseThank you for your continued loyalty to the hotel and for taking the time to post such great feedback. We look forward to welcoming you back in the near future.RegardsPhilip HiltonGeneral Manager
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"Novotel Wellington"

3rd April 2012, j22pan, Auckland, New Zealand

Another great stay at the Novotel in Wellington. The hotel itself was great... Very clean, location fantastic, service very friendly and helpful, rooms clean and spacious. If there is one suggestion it would be to consider upgrading your beds. There is nothing better than a comfortable bed at the end of the long day.

Management responseDear j22pan,Thank you for taking the time to post your feedback following your recent visit to the hotel. I am happy to advise you that all beds are being replaced in conjunction with our rooms upgrade commencing in May 2012. We look forward to you enjoying the new rooms on your next visit to the hotel.RegardsPhilip HiltonGeneral Manager
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"Great place to stay"

30th March 2012, Auckland, New Zealand

Great stay - loved the room with the view.The young Canadian lass we had as a waitress on the Sat. & Sunday evenings was extremely helpful, pleasant and an asset to the hotel.

Management responseThank you for taking the time to post such great feedback. I will ensure your comments are passed onto the F&B team. We look forward to welcoming you back to the hotel in the near future.RegardsPhilip HiltonGeneral Manager
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"Novotel Experience"

29th March 2012, Dannevirke, NZ

We booked this hotel through the Accor scheme and felt our original selection looked like good value for money. As we were away for a special evening we decided to upgrade to a 'room with a view'. In future I would not pay the extra money as the view from the Terrace is limited - high rises and airconditioning units!We enjoyed the furnishings of the interior of our room and found it very clean. The airconditioning temerature was hard to regulate as it seemed to be set @ 18 degrees. During the night we had it on, off, on, etc. Meals were well priced using our discount card. Parking @ $28 per night was expensive so we chose not to use it. Alll service was of a high standard and staff were friendly. Overall still a pleasant night with the few exceptions as above.

Management responseThank you for taking the time to post your feedback following your recent visit to the Capital. The comments you made are most appreciated and we look forward to welcoming you back to the hotel in the near future.RegardsPhilip HiltonGeneral Manager
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"Good for a flying visit"

27th March 2012, Blenheim, New Zealand

I spent less than 5 hours in this hotel having arrived off a late flight and departing early the next day. The welcome was friendly and efficient and the room had everything that I required. A wake up call and taxi the following day were all organised within seconds. Thanks!

Management responseDear RJT06Thank you for taking the time to post your comments on the Tripadvisor website and for utilising the Novotel on your recent trip to the Capital. It was pleasing to read you enjoyed your time with us and we look forward to welcoming your back in the near future.RegardsPhilip HiltonGeneral Manager
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"Always good at the Novotel Wellington"

24th March 2012, mpc04, melbourne

We always stay at the Novotel in Wellington and this time we took along some friends for a celebration event as well. The Hotel did everything right and included some very pleasant surprises such as a Birthday cake to the room.We will continue to stay here as the location is handy and the harbour views from the upper floors are not bad for watching the cruise ships come and go!

Management responseDear mpc04,Thank you for taking the time to post your comments following your recent visit to the Capital. I was pleasing to read your enjoyed your stay and we look forward to welcoming you back again in the near future.RegardsPhilip HiltonGeneral Manager
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"Novotel Wellington"

16th March 2012, Cairo, Egypt

Convenient location, helpful staff and good facilities. The room was modern with superb views over the city and the harbour. Wireless internet was the only major thing missing from the room, but on asking, I was told that this is being installed.

Management responseThank you for taking the time to post your feedback following your recent visit to the hotel. It was great to read you enjoyed your time with us and we very much appreciate the positive comments. With regards Wireless Internet in all guest rooms, we hope to have installation completed by the end of March.Once again thank you for your feedback and we look forward to welcoming you back at some stage in the near future.RegardsPhilip HiltonGeneral Manager
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"Dining area"

8th March 2012, Tauranga, New Zealand

I felt that reception is to close to the dining and bar area especially as it was busy with people coming and going, waiting for buses or to be picked up. The meals were very good and the waitress we had was friendly. ( The girl from Canada )

"Wellington; Great Place"

7th March 2012, Melbourne, Australia

Wonderful location. Every thing ecellent except on last night of stay when restaurant booked out by large group. Not happy with this arrangement as an Accor Advantage member some area in the dinning room should be allocated for other paying guests. Having to leave in pouring rain and wind to another restaurant some blocks away did NOT make my day.

Management responseThank you for posting your feedback following your recent visit to the hotel. Please accept our sincere apologies for not having a table available for you to dine in our Restaurant. We are challenged by space limitations and do all possible to try and structure group meal times where possible to avoid any guests being inconvenienced. 24 hours room service is available at all times and we do offer your membership benefits when we are unable to provide space in the restaurant. Once again thank you for your feedback and we look forward to welcoming you back to the hotel in the near future.RegardsPhilip HiltonGeneral Manager
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"Novotel Wellington"

5th March 2012, Melbourne, Australia

Found the hotel very suitable for my needs, only point worth mentioning is the car parking area for valet parking, which was small. And the access from the car park to the lobby reception was not entirely clear. However, staff were very friendly and helpful.

Management responseThank you for posting your comments following you recent stay with us here at the Novotel Wellington. Your feedback is very much appreciated and we look forward to being of service on your next visit to the Capital.RegardsPhilip HiltonGeneral Manager
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"On the Terrace"

3rd March 2012, Auckland, New Zealand

Great location convenient for easy walking around central Wellington. Great service at front desk and Caucus restaurant. I would definitely use this hotel again and recommend to friends and colleagues.

Management responseThank you for taking the time to post your feedback following your recent stay at the Novotel Wellington. It was great to read you enjoyed your time with us and we look forward to seeing you back in the hotel again in the near future.RegardsPhilip HiltonGeneral Manager
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"A night at Novotel Wellington"

29th February 2012, Ashburton

Handy to CBD yet quiet. Staff friendly. Happily bring up fresh milk and deliver a morning paper. Wish they would change the Macona Coffee and perhaps give a variety. Our stay was short this time but it is usually where we stay. I haven't worked out how to claim the reward on my A/card yet.

"a good location"

23rd February 2012, Wanganui, New Zealand

Despite the hotel being very busy, the check-in and reception were efficient and quick. Good service and excellent location make this a good hotel choice when visiting Wellington. Good value especially if booking on line direct with the hotel. Some good bargains when booking ahead.

Management responseThank you for taking the time to post your feedback. The comments you made regarding the hotel service you received and our location are very much appreciated. We hope to see you back in the hotel at some stage in the near future.RegardsPhilip HiltonGeneral Manager
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"Close to shops"

21st February 2012, bgc062, Melbourne, Australia

We stayed at the Novotel Wellington for only one short night - arriving in on the ferry and then traveling again in the morning. Close to Lambton Quay. Quiet area with office blocks close by, so no night traffic.

Management responseDear BGC062Thank you for taking the time to post your comments and we look forward to welcoming you back to the hotel in the near future.RegardsPhilip HiltonGeneral Manager
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"Cole Stay on 1st Feb"

15th February 2012, Christchurch, New Zealand

The stay was just fine but my husband had a screw in his breakfast the first morning and we advised both the waiter that morning and the check out staff as we left - they apologised but nothing else was said - as he chipped a back tooth. We just felt a little disapointed that it wasn't investigated further - even asked where the screw came from? which we assume from one of the containers holding the dishes of either baked beans or scrambled eggs.

Management responseThank you for taking the time to post your feedback. Please accept our sincere apologies for the lack of service you encountered. I would be grateful if you could provide me with your contact details, so I can discuss with you directly. My e-mail address is philip.hilton@accor.com.RegardsPhilip HiltonGeneral Manager
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"Reasonable stay - good location"

13th February 2012, Chache_NSW, NSW

Close to main attractions and easy to get to and from. The staff were pleasant both in the restaurant and at front desk. The food in the restaurant for dinner was lovely. Buffet breakfast was standard. Good size room. On check out we were recommended travel to our next destination which was quickly arranged for us and it was also the most cost effective solution which was appreciated.

Management responseDear Chache_NSWThank you for taking the time to provide us with your comments and we look forward to welcoming you back to the hotel in the near future.RegardsPhilip HiltonGeneral Manager
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