Hotel addressSaxon Street
Layburn Court, Heelands
MK13 7RA MILTON KEYNES
How to reach the hotelGPS :N 52° 3' 10.95'' W 0° 46' 13.24''
Contact the hotel
- Tel. (+44)1908/322212
- Fax. (+44)1908/322235
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Novotel Milton Keynes - hotel reviews in Milton Keynes
Hotel code: 3272
Accorhotels.com customer reviews in partnership with TripAdvisor
"did the job but bit over priced for a travelodge type of hotel"
18th September 2013, sally5451, Bedford, United Kingdom
The only reason we booked this hotel instead of a cheaper travelodge type was for the pool. The pool was ok, pretty basic but no complaints. The rooms I was a bit disappointed with. The beds were hard & although it was handy having a seperate bathroom and toilet room, I would have preferred nicer decor instead. The fact we could checkout up til 5pm the next day was good but not really needed (would have preferred to check out at noon and pay less) The stairwells didn't smell very nice but I guess that's my fault for not using the lift. Wouldn't choose this hotel again. Would rather have stayed in a travelodge for less money, similar room & comfier bed & sacrificed my swim.View management response »
Management responseDear GuestMany thanks for your feedback. I am sorry that you found your stay to be not exactly as you wished. As a full service hotel, there are many services we offer that budget hotels do not; not only our pool and fitness centre, but of course room service food, 24 hour open door access, newspaper delivery, extra room amenities and many other features.I sincerely hope that you give us the opportunity to welcome you back to our hotel in the future.RegardsStuart CoxHotel Manager
"Couple of simple things and this would be perfect"
9th September 2013, David B, Brighton, UK
I stay on business and it's slightly on the expensive side. I'm also a card holding Accor Hotels member and get ZERO (useful) benefits for that, which is annoying. The internet used to be the slowest anywhere and was 8 quid extra. Now it's just the slowest anywhere for free, and you can PAY for useful internet. I actually use my mobile phone as a wifi hotspot when I'm there, as it's quicker than their internet. Seriously. That's just really annoying. If nothing else, the fast internet should be part of membership. No plug sockets near the sofa or bed for the laptop. Not enough milk for the tea. Just silly little things could really improve what is a wonderful environment and well managed, friendly hotel.View management response »
Management responseDear DavidMany thanks for your feedback. I am sorry that you found aspects of your stay could be improved upon. In regards to our new free WiFi, I am surprised that you have had issues as the bandwidth should always be enough for basic web browsing/e-mails etc. If you need the internet to stream or download then possibly the paid service is the best option. I will pass your feedback to the relevant areas in the hotel who will happily address the areas they can.RegardsStuart CoxHotel Manager
6th September 2013, fishboy-74, cambridge
Hotel in need of a bit of TLC . Room could do with a refurb as the shower is like a caravan's . No Sky Sports in the bar , which they did have last year . Staff excellent and location for Milton Keynes greatView management response »
Management responseDear GuestThank you for your feedback and we will certainly take it onboard. We have some plans to improve the quality of parts of our bedrooms next year and we certainly listen to feedback like this, and strive to act. I am glad that you found very positive points in our staff and I will be sure to pass this onto them.You are correct in that we have changed satellite TV supplier from Sky Sports to BT Sport so we now show the full range of BT Sport live sport in the bar.Kind RegardsStuart CoxHotel Manager
"Ideal place to stay for Silverstone."
5th September 2013, DKAP_12, Preston, United Kingdom
We had booked The Novotel, Milton Keynes, for the weekend of the Silverstone Motogp. The check in procedure was straight forward. We were able to have early breakfast on both mornings, as the hotel had extended the times to allow for guests attending Silverstone. The Hotel was clean and the pool was lovely. We booked our evening meal in the Restaurant and the food was excellent and staff very attentive. Our Double bedroom was average size. My only critism, was that he air con was noisy and the bed very lumpyView management response »
Management responseDear GuestI am glad that you found us well located for Silvertone and I hope that you enjoyed the event. I'm happy that the early breakfast we ran especially for those going to the race allowed you to have an early breakfast and make the most of your day.I will pass your feedback regarding dinner and the staff to the team here and I am sure it will serve as encouragement to them all.RegardsStuart CoxHotel Manager
31st August 2013, nannadragon, Lowestoft, United Kingdom
We have stayed at this hotel previously and had a wonderful stay. This time we clashed with a very unruly wedding party which caused a variety of problems. However, the staff were extremely helpful and the hotel manager very keen to put things right. We will stay again as it is a lovely hotel and excellent location for MK centre and Xscape.View management response »
Management responseDear GuestI am glad that you gave us the chance to rectify the issues you had with the wedding party during your stay and I look forward to welcoming you back when you have a date confirmed for next year.Kind RegardsStuart CoxHotel Manager
29th August 2013, mews10, west midlands
Breakfast pretty good. Family room could be better planned, not as good as a premier inn. Atmosphere spoilt by drunken foul mouthed wedding goers who took over hotel despite having a wedding suite to use. Stayed sat and sun, wedding each night. Avoid if wedding bookrd in.View management response »
Management responseDear GuestThank you for your feedback, and I am truly sorry that our wedding guests impacted on your stay. All guests, including those who are not here for a wedding have the right to an enjoyable stay ,and after the wedding from this weekend which perhaps could be described as "lively", I have informed the team here that they need to be mindful of every single guest in the hotel and monitor their enjoyment.RegardsStuart CoxHotel Manager
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.