Hotel address
53-61 Southwark Bridge RoadSE1 9HH LONDON
UNITED KINGDOM
How to reach the hotel
GPS :N 51° 30' 20.59'' W 0° 5' 43.47''
Contact the hotel
- Tel. (+44)207/6600676
- Fax. (+44)207/0890410
- H3269@accor.com
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Novotel London City South - hotel reviews in London
Hotel code: 3269
Accorhotels.com customer reviews in partnership with TripAdvisor
"Liza Minnelli Festival Hall"
5th March 2013, NetherHeage, Derbyshire, UK
An ideal location for the Festival Hall and Liza Minnelli concert. Also Borough Market just around the corner for all the foodies. Friendly staff, newly refurbished excellent family room. Only stayed one night but will go back again and explore more of the South Bank area.
View management response »
Management responseThank you for your kind comments and compliments – I am delighted that you enjoyed your stay and the concert and I look forward to welcoming you back again soon. Kind regards,Victoria ParryRooms Division Manager
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"The Hulberts"
1st March 2013, Hulby, Southampton, United Kingdom
Perfect Stay. 5 minutes from Tube station. Daily Car Park fee of £25.00 a bit steep especially as we were staying for 3 days but then saying that we were in London.Will Definitely use this hotel again
View management response »
Management responseDear Reviewer,Thanks for your review and scoring us top marks! I am glad you had a good stay with us and hopefully we will see you on your next trip.Kind regards,Victoria ParryRooms Division Manager
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"Good Quality Accommodation"
26th February 2013, travel2194, Manchester, United Kingdom
Booked family room 2 adults & 2 children, room was clean and fresh, comfy and good sized bed with convertible sofa bed for children which worked well. Breakfast bit expensive, evening meal good value and very tasty. Requested extra pillows and towels which arrived immediately. Had a good quiet nights sleep. Location a 4/5 minutes from the tube. Staff very friendly, would definitely use this hotel again.
View management response »
Management responseDear Reviewer,Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon. Kind regards, Victoria ParryRooms Division Manager
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"Confused personnel..."
25th February 2013, -Sasha-CH-24, Zug
The key card did not work - after visiting three times the reception (!) this was finally fixed, people are indeed kind and try to be verbally helpful, but somehow confused (or tired, do not know). Wi-Fi is not free of charge, for this hotel-category this is an absolute must... Average experience.
View management response »
Management responseDear Reviewer,Thank you for taking the time to post your feedback, I'm sorry that you experienced some operational issues with your key and that this was not resolved in a prompt manner. Please accept my apologies and rest assured I'm looking into the matter.Kind regards,Victoria ParryRooms Division Manager
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"Good experience."
17th January 2013, SladenjkajaBaby, London, United Kingdom
I stayed in Novotel City South second time now and also satisfied with what I've got. Like location. Staff is friendly and helpful. Was a bit upsetting that I didn't know about construction works been going on in a hotel, just above my room. Couldn't have relaxing Sunday as it was too noisy. Also some maintenance problems in the room. But still will come back for sure. Hopefully won't be any problems again, as my first time was great! Thank you.
View management response »
Management responseDear Reviewer,Thank you for taking the time to review Novotel London City South following your stay and for giving us the best possible rating! We look forward to welcoming you back to the hotel in the near future.Kind regards,Victoria ParryRooms Division Manager
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"Useless Air-conditioning"
9th January 2013, Sprayvid, Dorset
Room was far too hot, I woke in the middle of the night drenched in sweat. This is the second time I have been here in the last 3 weeks and they have not fixed the A/C.Had run out of some items at the breakfast buffet.
View management response »
Management responseDear Reviewer,Thank you for your comments, we can assure you that the matter is being looked into and will be dealt with accordingly.Kind regards,Victoria ParryRooms Division Manager
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"Stay over after Company Xmas Meal"
27th December 2012, MartynR61, Southampton, United Kingdom
I normally stay at Accor hotels when I am in London. I generally stay at the Mercure London Bridge or the Novotel Waterloo. This time I decided to stay at the Novotel London City South. The desk staff were very friendly and very accommodating to me, and to other guests, which I noticed whilst checking in. I did find find the room a little cramped compared to the other Accor hotels I have stayed in. The room was OK just for one night, but as I tend to stay in London for business purposes for at least a week at a time, I don't think I would choose this hotel. I found it similar to an IHG Holiday Inn Express. I guess the building restricts the room layout to a great extent.
View management response »
Management responseDear Reviewer,Thank you for taking the time to post a review, I'm surprised that you found our rooms cramped in comparision to other Accor hotels but always appreciate feedback. I'll be sure to pass on your comments about the team, as I am sure they will appreciate knowing that their efforts have been recognised and remembered.I hope we are able to welcome you again at our hotel.Kind regards,Victoria ParryRooms Division Manager
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