Novotel Cusco 4 stars

Customer review rating (ALL Rating) 4.6/5 478 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Two children up to 16 years old can stay with their parents at no cost

  • The Novotel Cusco is just 5 minutes from the center of Cusco

  • Enjoy the exhibition of fabric paintings at the hotel

  • 6 minutes by car to San Pedro market.

  • 20 minutes from Alejandro Velasco Astete Airport

Our accommodation(s)

Hotel location

Novotel Cusco

Calle San Augustin 239 -
08002 CUSCO
Peru

GPS:-13.517373, -71.975743

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  478 reviews

TripAdvisor Rating  4.5/5  2,131 reviews

Certificate of excellence 2023

Excellent place

Customer review rating 5.0/5

Gary B. Friends - Confirmed reviews ALL

Overwhelming

Dear Mr Gary, We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Well located. Dinning area beautiful.

Customer review rating 4.5/5

Jacquelyn Couples - Confirmed reviews ALL

Had a fabulous Valentine’s Day and the meal b in the evening was fabulous. One to remember for ever.

Dear Mrs Jacquelyn, We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Well located but a few issues

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

No AC and we were there in February - which is the dry/summer month in Peru. So it got hot in the room at night. When we tried to turn the AC on, it was a heater that made everything very dry. Also it is very central, however a few beggars around.

Dear Mrs Irma, We very much appreciate your comments and advise regarding your stay at Novotel Cusco. About the air conditioner, we just have heater in the rooms, bacause our cold weather in Cusco, how ever the climate change has generated these high temperature that we did not see before in our regio, the air conditioner it is something that we are considerated in a future. Thank you again for sharing your experience. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Excellent stay and service

Customer review rating 5.0/5

Leila M. Couples - Confirmed reviews ALL

We loved our stay at the Novotel in Cusco. The location was just a couple of steps away from the main plaza, the ambiance of the hotel was beautiful, the food -- from breakfast to dinner -- was great. And more than anything, everyone at the hotel was so kind and helpful. Especially Ricardo who went out of his way to support us with an issue we had with our airlines and baggage. He was amazing. Thank you!

Dear Mrs Leila, We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team specially with Ricardo. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please if you could fill also your coments in www.tripadvisor.com.pe it will be great. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

Amazing Service and Beautiful people working there

TripAdvisor rating 5.0/5

Jade A TripAdvisor review

I cannot thank Alex, Jojan and Carlos (doorman) enough. They went above and beyond for my husband and I after experience some difficulties at the airport. They were so helpful and understanding and did their best to accommodate the both of us. I had tears in my eyes because they were just so kind and generous people that made mine and my husbands stay at Novotel Cusco unforgettable and I hope they know how much I appreciate the three of them!! Kind kind people.

Dear Jade We very much appreciate your comments regarding your stay at the Novotel Cusco. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Juan Tapia Laguna General Manager NOVOTEL CUSCO

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Other web-users rate our hotel

  • 543 reviews 9.7/10 Location
  • 568 reviews 6.4/10 Room
  • 819 reviews 9.3/10 Service
  • 11 reviews 8.3/10 WiFi
  • 310 reviews 7.9/10 Breakfast
  • 302 reviews 5.1/10 Comfort
  • 297 reviews 9.2/10 Amenities
  • 129 reviews 8.9/10 Cleanliness

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