Hotel addressArroyo 841
C1007AAB BUENOS AIRES
How to reach the hotelGPS :S 34° 35' 30.60'' W 58° 22' 44.59''
Contact the hotel
- Tel. (+54)11/41310000
- Fax. (+54)11/41310001
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Sofitel Buenos Aires - hotel reviews in Buenos Aires
Hotel code: 3253
Accorhotels.com customer reviews in partnership with TripAdvisor
"Best experience in a long time"
23rd July 2013, Haegiben, Dublin
Just completed a wonderful 6 night stay at Sofitel Buenos Aires with my wife. The service quality and friendliness of the staff are amazing. Want to give a special shout out for Maria, the brilliant concierge, and Juan, the most helpful receptionist you can imagine. The room was very comfortable and clean. Breakfast is delicious and includes a well presented buffet as well as plenty of a-la-carte items. Room Service is quick and professional. We are sure to return for another treat! Location is good. Close to Retiro train station. Walking distance to good restaurants and shopping. A cab to Puerto Madero will set you back 30 Pesos.View management response »
Management responseThank you for sharing your comments about your stay at the Sofitel Arroyo Buenos Aires.My ambassadors and I are delighted to hear that your stay met your expectations.We try to make of every stay a truly “Magnifique” experience, and hope to welcome you again soon.Sincerely,
"Very Friendly hotel & great location in Buenos Aires"
22nd January 2013, susan s, Dublin, Ireland
Really enjoyed staying in the Sofitel in Buenos Aires. The staff were exceptionally friendly and nothing was too much trouble. The food& cocktails in the bar were excellent. I would not write home about the breakfast - it was fine. The rooms were very comfortable and the location perfect. My only complaint was the internet - it was up and down constantly and you had to keep logging on. We had better internet access in other hotels during our travels.Overall I would return to the Sofitel.View management response »
Management responseDear Guest,We very much appreciate your comments regarding your stay at the Sofitel Arroyo Buenos Aires. It is always a pleasure to receive positive feedback.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, for that reason, we are working on the wi fi service in order to address the inconvenience.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
"Long to go back"
11th January 2013, magnusbergquist, Stockholm, Sweden
Helpful staff, receptionists, breakfast staff and bellboys. Clean and tidy. Class. I want back all the time.Small fitness center. Only disadvantage. And there is no pool. It is still relatively hot country. You want to be some day by the pool.But apart from these small downsides - when in BA, the perfect hotel for a bit finer wallet.View management response »
Management responseDear Mr. ands Mrs. Bergquist,We very much appreciate your comments regarding your stay at the Sofitel Arroyo Buenos Aires. It is always a pleasure to receive positive feedback about our staff and cleanliness.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
"The Manager is not managing."
29th November 2012, Cliveewarshaw, London
The hotel is lovely, its position excellent. We have stayed here previously but the hotel needs a manager.We left our room at 08.00 and returned at 16.00. No one hand attempted to make up the room. Also, i sent laundry which shopuld have been delivered to the room by early afternoon. I had to phone at about 22.00 to get it delivered.
20th November 2012, LucianaPuente, Lima, Peru
It might be perfect if you gave us the opportunity to choose between different kind of pillows and sheets. If the room was cold (as I like it) it would have liked to have one sheet to get cover and not the whole feather quilt.Service, meals, room, kindness, was absolutely perfect.View management response »
Management responseWe very much appreciate your comments regarding your stay at the Sofitel Arroyo Buenos Aires. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
"Stay in buenos aires"
15th July 2012, Geneva
Great hotel, Great room, was even upgraded to a luxury room with an amazing view over BA. Staff very friendly and helpfullLocation is not the most central one but remains near the main things to see. subway station within a 5 mins walk distance. Small Carrefour market if needed next to the hotel.View management response »
Management responseThank you for taking the time to tell us about your experience at the Sofitel Arroyo Buenos Aires. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
30th January 2012
This beautiful hotel oozes French elegance and grandeur, with a very lovely light-filled lobby, elegant and cozy library/cafe and a charming French restaurant . The concierge and his assistants at the front desk were extremely helpful and knowledgeable. The hotel is located on a leafy, quiet and safe street, steps away to a convenient store and a supermart, and delicious empanadas at a small restaurant called Costumbres Criollas around the corner :)
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.