Sofitel Buenos Aires hotel

"Very Friendly hotel & great location in Buenos Aires"

22nd January 2013, susan s, Dublin, Ireland

Really enjoyed staying in the Sofitel in Buenos Aires. The staff were exceptionally friendly and nothing was too much trouble. The food& cocktails in the bar were excellent. I would not write home about the breakfast - it was fine. The rooms were very comfortable and the location perfect. My only complaint was the internet - it was up and down constantly and you had to keep logging on. We had better internet access in other hotels during our travels.Overall I would return to the Sofitel.

Management responseDear Guest,We very much appreciate your comments regarding your stay at the Sofitel Arroyo Buenos Aires. It is always a pleasure to receive positive feedback.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, for that reason, we are working on the wi fi service in order to address the inconvenience.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
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"Long to go back"

11th January 2013, magnusbergquist, Stockholm, Sweden

Helpful staff, receptionists, breakfast staff and bellboys. Clean and tidy. Class. I want back all the time.Small fitness center. Only disadvantage. And there is no pool. It is still relatively hot country. You want to be some day by the pool.But apart from these small downsides - when in BA, the perfect hotel for a bit finer wallet.

Management responseDear Mr. ands Mrs. Bergquist,We very much appreciate your comments regarding your stay at the Sofitel Arroyo Buenos Aires. It is always a pleasure to receive positive feedback about our staff and cleanliness.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
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"The Manager is not managing."

29th November 2012, Cliveewarshaw, London

The hotel is lovely, its position excellent. We have stayed here previously but the hotel needs a manager.We left our room at 08.00 and returned at 16.00. No one hand attempted to make up the room. Also, i sent laundry which shopuld have been delivered to the room by early afternoon. I had to phone at about 22.00 to get it delivered.

"Great stay"

20th November 2012, LucianaPuente, Lima, Peru

It might be perfect if you gave us the opportunity to choose between different kind of pillows and sheets. If the room was cold (as I like it) it would have liked to have one sheet to get cover and not the whole feather quilt.Service, meals, room, kindness, was absolutely perfect.

Management responseWe very much appreciate your comments regarding your stay at the Sofitel Arroyo Buenos Aires. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
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"Stay in buenos aires"

15th July 2012, Geneva

Great hotel, Great room, was even upgraded to a luxury room with an amazing view over BA. Staff very friendly and helpfullLocation is not the most central one but remains near the main things to see. subway station within a 5 mins walk distance. Small Carrefour market if needed next to the hotel.

Management responseThank you for taking the time to tell us about your experience at the Sofitel Arroyo Buenos Aires. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
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"Excellent choice"

30th January 2012

This beautiful hotel oozes French elegance and grandeur, with a very lovely light-filled lobby, elegant and cozy library/cafe and a charming French restaurant . The concierge and his assistants at the front desk were extremely helpful and knowledgeable. The hotel is located on a leafy, quiet and safe street, steps away to a convenient store and a supermart, and delicious empanadas at a small restaurant called Costumbres Criollas around the corner :)