Novotel Wuhan Xinhua hotel
558 Jianshe Avenue
558 Jianshe Avenue
Located in financial center of Hankou, adjacent to Metro Line 2, 35 mins to Wuhan Airport & 10 mins to Hankou Railway Station by metro. Hotel is facing the bar street with international cuisine at North West Lake. It has 303 cozy guestrooms with WIFI access, 3 restaurants and a bar. Grand Ballrooms and 3 multi-functional rooms are ideal for wedding or meeting. A fitness center equipped with various facilities and an indoor swimming pool will help customers reenergize.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
GPS : 30.594248, 114.268901
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
Enjoy work and quietness. Our superior room mixes modern decor, ergonomic comfort and high-end facilities. Up to 2 adults and 2 children.
An unforgettable experience! Large well-designed, the suite includes two bedrooms and a bathroom. It offers unbeatable facilities. Up to 2 adults and 2 children
Choose comfort and space. Our standard bedroom is great example of what Novotel is all about, it comes with all the usual facilities. Up to 2 adults and 2 children.
Relax and focus. The Premier room treats you like a VIP, providing access to the Lounge with breakfast, refreshments and 2 hours use of a meeting room. 1 king-size bed and sofa. Up to 2 adults and 1 child.
Our Chinese Restaurant serves exquisite & affordable Chinese cuisine. A combination of Cantonese, Sichuansese, Hunan & local Hubei specialties For Lunch & Dinner. There are Sixteen beautifully appointed VIP Rooms for exclusive dining.
Reviews collected from customers who booked on AccorHotels.com
Travelled to Wuhan for business and only spent one night in the hotel. Arrived late (about 8.00pm) and left early (6.00am) for the airport. Booked executive floor for access to the Executive Lounge which I think was rather poor. Limited snacks available, had to request a cold beer and no wine seemed to be on offer. Had dinner in the restaurant which was OK if a bit slow especially as there was not many people in the restaurant. Food was OK, not great but not bad either. There are a nasty incident just outside the window from where we were sat. A local thug was being rather violent to a girl, pulling her up from the floor and choking her. They had come out of the hotel, as had some of his hangers on / bench men. Being a foreigner and not speaking Chinese there was no way I would do anything especially being so outnumbered. However, the hotel security staff just wandered about and turned a blind eye to it all. I was expecting the police to come at any moment but it seems that the hotel security didn't call them. Perhaps this was normal for the hotel? Room was reasonable and comfortable and check in and check out was efficient and quite quick. It's not a hotel or city I would rush back to but I have stayed in worse places. One thing that always puzzles me is why do so many Chinese hotels not have a designated bar area. It seems the restaurant double up as a bar but it's not the same and certainly not a comfortable. Perhaps there isn't the demand and local Chinese aren't interested in having a bar area.
Stayed for 6 nights in this hotel. Although a Novotel it is difficult to find a member of staff who understands something else than Chinese. Do not order a coffee and a omelette. That sentence is to long and you end up with just a coffee. My advise order any item separately. The rooms even at the executive floor are not clean enough. My carpet in the room had a big stain, The place needs urgent renovation. They have no bar. You can order a drink but it will get you some pain to get it and when there is a wedding or so, you will not be able to get anything. You are simply send away. Neighborhood is nice. Lots of small shops and places to eat. Do yourself a favor: do not eat in the restaurant. Certainly not anything western or you are in for a more than disappointing experience. Even when you complain and that you get the promise that you will be compensated... Nothing. Admitting errors is not what they do easy over threre. So overall a doable place. Mediocre breakfast. A place to avoid when you can
Dear Sir, Thank you for taking the time to share your comment with us. We are so sorry to hear about these matters. What you experienced in the restaurant didn't match the standard that we usually provide. We take your comment with a lot of attention and will strive to improve all ours services. Despite our best efforts to solve the issues you met during your stay, please feel free to contact me personally in case of any misunderstandings at this email address : email@example.com. In the meantime, we will have more training, and we hope to see you again in our hotel.
Novotel Wuhan is a nice clean place with good rooms. Location is quite good for me and the staff were frinedly and helpful. It is easy to get to and some things close by in the evening to look at and visit.
Dear JimFoote, The Novotel Wuhan Xinhua and its team would like to thank you for taking the time to comment and give your opinion on our hotel. We are glad that your stay was nice and entertaining.It was a pleasure receiving you. We wish to see you soon in our hotel.
Good Location, but poor service. The staff of this hotel is unfriendly. As a Platinum member of Accor, all of my request is not satisfy at this hotel, and the room is very small & old, it doesn't like a novtel level.
Dear Nirelw: Thank you for taking the time to tell us about your experience at the Novotel Wuhan Xin Hua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our staff is trained to greet you and make you feel comfortable, especially for Accor platinum guest, who are usually frequent travellers.Please feel to contact us directly for futher explanation. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
This is a typical Novotel located in city centre. Nothing grand and luxury, but comfortable and warm. Overall service is good. However the service in theh the restaurant in the 1st floor was not upto standard. Some waitress had no idea about service. I did quarrel seriously with them about the usage of my A+ card.
May I begin by thanking you for your review on Tripadvisor. We're concerned with the satisfaction of our guests and your feedback is of great value to us. The experience in the restaurant you described does not represent the quality of service we strive for at our hotel. Related training will be arranged immediately for the staff to ensure our loyalty A+ member could enjoy the privileges all the time. We hope to see you again soon where you can witness the improvements we have made.
The front desk staff to upgrade to senior room with me, but I think it is no difference and the common room. Platinum card should be able to upgrade to administrative room but there is no such operation at the front desk, of course I'm not particularly care about this. Hotel rooms are very small, the bed is very narrow, the bathroom is very small. Bath crock leg bent. Another room has is the most important allergens, nose afflictive, a night almost didn't sleep. The overall feeling disappointed. The check-out time, the female staff service reception is very good, deserves our praise.
Thank you for taking the time to tell us about your experience at the Novotel Wuhan Xinhua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Our stay there was very pleasant and the room was clean and comfortable, the breakfast buffet was varied and allowed for all tastes, the only disappointment was that we were unable to use the pool due to hygiene concerns and an inability to purchase a swim hat from housekeeping, or getting directions to a place where one could be purchased, although the person in charge of the pool was prepared to loan my grandson his own one, which was confusing to us westerners.
We very much appreciate your comments regarding your stay at the Novotel Wuhan Xinhua. Your comments is very valuable for us to share at team, hope your understanding for swimming rules at pool. we are looking forward to welcoming you soon ! Sincerely,
When making a booking at this hotel: