Novotel Praha Wenceslas Square hotel

"Novotel Prague Wenceslas Square"

22nd December 2012, PeNor, Stuttgart

Easy to reach with public transport from the airport (Bus 119 to the Metro (Dejvicka) and then Metro via transfer at Muzeum, stop at Metro Station I.P. Pavlova on Metro line C - all CZK 32.-), very freindly staff and free WLAN. Excellent breakfast and nice room for the money in this location.

Management responseDear Guest,I would like to thank you very much for taking the time to post your review on Tripadvisor and your great feedback. I am really happy to read that you enjoyed your trip to Prague and stay in our hotel and I am looking forward to welcome you back. Eva Paskova
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"Prague in Oct"

7th November 2012, JillP100, Katherine, Australia

The Novotel location is excellent for using the underground - Prague Underground is idiot proof - beautifully signposted impossible to get lost. Food and service great and I am impressed with a hotel that has a little bottle of Bohemian sekt in the mini bar. Sauna and pool refresing after a day of sitting in lectures.

Management responseDear Guest,I would like to thank you very much for taking the time to post your review on Tripadvisor. I am glad you enjoyed your trip to Prague and thank you for having chosen our hotel for your stay. I will look forward to your next visit!Eva Paskova
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"Great Location"

28th August 2012, Athens

The Hotel is ideally located,just one minute walk from the metro station.It is clean and the stuff is polite and helpful.The pool is also clean although it could be larger.Also,if you book your room a couple of months earlier then the price is reasonable and affordable.

Management responseDear Guest,I would like to thank you very much for taking the time to post your review on Tripadvisor. I am glad you enjoyed your trip to Prague and thank you for having chosen our hotel for your stay. I will look forward to your next visit!Eva Paskova
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"Good for business trip"

21st June 2012, PinkPanther4TripAdv, Bonn

Perfect for a business trip. There is a downside though - I have booked my trip in advance, and fully paid for it. On check-out date, I was charged an additional 'exchange rate difference' of about 5 EUR/day. This does not make sense to me, as the money were taken from my account in the past, when the exchange rate was lower.Other than this everything was fine.

Management responseDear guest,thank you very much for taking the time to share your opinion about our hotel here on Tripadvisor! I am happy that you enjoyed your stay with us and that you consider it to be perfect for business trips.The exchange rate difference is used as a credit, which means that it is reducing the amount to be paid on your invoice. Since the exchange rate between Euro and Czech Crown differs, it can happen that your prepayment was calculated with a different rate then the room rate during your stay. To balance that on your invoice, and to prevent you from paying more, the exchange rate difference is used.I would kindly ask you to contact us so we can have a look at your invoice, and in case the exchange rate difference was accidentally charged to you we will of course refund the money.Please contact our Front office Manager Mrs. Klara Zikova directly (h3194-fo@accor.com / +420 221 104 832).I hope that I could clarify the issue and hope that we will get the chance to welcome you to Prague again soon!With best regards,Eva Paskova
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"Good Place to stay"

1st June 2012, MSD709, Hyderabad, India

Good place to stay. Very helpful staff both housekeeping and reception. The reception staff give you all the information you need for your pleasant stay in prague. The hotel is in a very quite area yet near to the most happening place of Wenceslas Square.My suggestion to the hotel is that since they have car at their disposal they should be willing to drop the guests at railway station or Wenceslas Square which are nearby free of cost which would not cost the hotel much, but give the guest more comfortbale stay.I strongly recommend this hotel to any one from India or anywhere else in the world .

Management responseDear guest,I would like to thank you very much for taking the time to post your review on Tripadvisor and for all your positive words. I am very happy to see that you enjoyed your stay and that you are recommending our hotel to other travelers. Thank you for having chosen our hotel for your stay and it is my hope to have the chance to welcome you back again.
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"SLIGHTLY BELOW AVERAGE"

1st June 2012, FMDevon, Durban, South Africa

CLEANLINESS - Linen not replaced on second nightLOCATION - 4mins from station - no viewsSLEEP QUALITY - fairVALUE - stayed at other Accor hotels - more Value

Management responseDear traveler,thank you very much for sharing your short review about our hotel here on Tripadvisor. We always take these comments very serious, because being a direct feedback from our guests it gives us the possibility to improve our services!I am sorry that you considered the linen not being changed as something negative. With our program Planet 21 we are trying to do our part in protecting the environment by saving water and natural resources as good as possible. Therefore we do not change the towels or linen after only one night – unless of course it is extra requested by the guest. Next time just let us know, and we will of course change the linen for you…We hope that otherwise you enjoyed your stay and would be happy to welcome you again in our hotel!
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"Best bake beans"

25th May 2012, YantiJ

Breakfast was very good,real value for money.The best bake beans I ever tasted and should be available everyday.The blueberry yogurt were awesome.Close to metro station and reception was very helpfull,you can buy metro ticket and stamp from them,very convenient for first time traveler to Prague.

Management responseDear traveler,I would like to thank you very much for taking the time to post your review on Tripadvisor. Thank you very much for all your positive words about our hotel - I am particularly happy that you commented so positively on our breakfast buffet, since we changed it quite a bit and now see that we went in the right direction!Thank you for having chosen our hotel for your stay and it is my hope to have the chance to welcome you back again.
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"Fantastic"

10th May 2012, weekendje, Utrecht, The Netherlands

A very modern hotel in every way. Nice interior and good facilities for internet . Two big apple computers with printer in the lobby of the hotel and wifi . Public transport nearby and a little store for drinks and fruit arround the corner 24h/7day. We used the 72 hour ticket for all public transport it costs only 310 tjech krones.

Management responseDear guest,thank you very much for your nice review, it´s great to see that you enjoyed your stay in our hotel. Thank you for having chosen Novotel Praha Wenceslas Square for your stay and I hope that we will have the chance to welcome you back again.
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"Short Break"

15th April 2012, obrien50, Coventry, United Kingdom

Reasonably priced hotel in a good location.Rooms are clean, tidy and comfortable.Although in the city centre it is set in a very quiet street.

Management responseDear guest,I would like to thank you very much for taking the time to share your experience with our hotel here. Thank you for having chosen our hotel for your stay and I hope that we will have the chance to welcome you back again.
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"Not satisfaction"

27th March 2012, Brno, Czech Republic

I have been in this hotel on the Katerinska street more than 10 times. The receptionist pushed me to fulfilled all dta from list for clients. These datas you have motre times before this date.On the room was not possible to open Czech programm on TV. I claim on th reseptionist . She promised to send somebody to my room but never come. On the second question on the receptions, the answer was taht misteje k is on France and not Czech Republic, without advising me.

Management responseDear guest,thank you for sharing your experiences in our hotel here on Tripadvisor. We do apologize for any inconveniences you had during your stay. That we asked you to fill in the guest form again, may be due to the change of our operating system, where we unfortunately could not keep all the data from the old system.We are also changing the TV system and hope that with the new one, we will be offering you a better quality and selection of programs for your next stay!
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"Our kids want to go back for the pool!"

23rd February 2012, Heidelberg, Germany

We had a great time in Prague and staying at the Novotel with the pool was a total bonus for the kids. The location was convenient with just a short walk to Wenceslas Square. I would say our room was spotless but we did find a pair of little baby socks near our bed from a previous visitor but otherwise the rooms were clean. The pool was great and our family enjoyed it each day of our stay. The staff was very friendly and willing to help. They helped arrange a tour company to pick our family up at the hotel. And when we ran out of toilet paper they were quick to bring more. We were even notified via email after our stay that our son left a video game behind! So thankful they'll be sending it along. Wireless Internet in the room was great as well as 2 computers in the lobby for guest use. There was also an xBox video game system in the lobby by the restaurant and a small area with blocks for the kids as well. We ate in the restaurant every morning and enjoyed the breakfast and the convenience of it. There is also a great mexican restaurant directly across the street or lots of restaurant choices on the square (our kids highly recommend Vytopia by the KFC on Wenceslas Square which features model trains that bring drinks to each of the tables). This was a great hotel choice for our family with kids ages 2-7.

Management responseDear traveller,thank you so much for the great review, we are very happy that you and your family enjoyed your stay with us in Prague. Also thank you very much for the tip with Vytopia, it is good to know that we can send families there for a nice evening.I hope that everything worked out and that you by now received the video game your son forgot in the hotel. Please let us know if you come to Prague again, we would be happy to welcome you again in our hotel!With best regards from Prague,Eva Pašková
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"Prague 2012"

7th January 2012, aberdeen

Hotel was nice and the staff were friendly, rooms were acceptable. We were however very disappointed at the location. Being called Novotel Wenceslas Square we had believed it was at that location and not 10 minutes walk away, had we know this we would have booked alternative accommodation closer to the square.