Novotel Praha Wenceslas Square hotel

"Fantastic"

10th May 2012, weekendje, Utrecht, The Netherlands

A very modern hotel in every way. Nice interior and good facilities for internet . Two big apple computers with printer in the lobby of the hotel and wifi . Public transport nearby and a little store for drinks and fruit arround the corner 24h/7day. We used the 72 hour ticket for all public transport it costs only 310 tjech krones.

"Short Break"

15th April 2012, obrien50, Coventry, United Kingdom

Reasonably priced hotel in a good location.Rooms are clean, tidy and comfortable.Although in the city centre it is set in a very quiet street.

"Not satisfaction"

27th March 2012, Brno, Czech Republic

I have been in this hotel on the Katerinska street more than 10 times. The receptionist pushed me to fulfilled all dta from list for clients. These datas you have motre times before this date.On the room was not possible to open Czech programm on TV. I claim on th reseptionist . She promised to send somebody to my room but never come. On the second question on the receptions, the answer was taht misteje k is on France and not Czech Republic, without advising me.

"Our kids want to go back for the pool!"

23rd February 2012, Heidelberg, Germany

We had a great time in Prague and staying at the Novotel with the pool was a total bonus for the kids. The location was convenient with just a short walk to Wenceslas Square. I would say our room was spotless but we did find a pair of little baby socks near our bed from a previous visitor but otherwise the rooms were clean. The pool was great and our family enjoyed it each day of our stay. The staff was very friendly and willing to help. They helped arrange a tour company to pick our family up at the hotel. And when we ran out of toilet paper they were quick to bring more. We were even notified via email after our stay that our son left a video game behind! So thankful they'll be sending it along. Wireless Internet in the room was great as well as 2 computers in the lobby for guest use. There was also an xBox video game system in the lobby by the restaurant and a small area with blocks for the kids as well. We ate in the restaurant every morning and enjoyed the breakfast and the convenience of it. There is also a great mexican restaurant directly across the street or lots of restaurant choices on the square (our kids highly recommend Vytopia by the KFC on Wenceslas Square which features model trains that bring drinks to each of the tables). This was a great hotel choice for our family with kids ages 2-7.

Management responseDear traveller,thank you so much for the great review, we are very happy that you and your family enjoyed your stay with us in Prague. Also thank you very much for the tip with Vytopia, it is good to know that we can send families there for a nice evening.I hope that everything worked out and that you by now received the video game your son forgot in the hotel. Please let us know if you come to Prague again, we would be happy to welcome you again in our hotel!With best regards from Prague,Eva Pašková
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"Prague 2012"

7th January 2012, aberdeen

Hotel was nice and the staff were friendly, rooms were acceptable. We were however very disappointed at the location. Being called Novotel Wenceslas Square we had believed it was at that location and not 10 minutes walk away, had we know this we would have booked alternative accommodation closer to the square.

"Hotel Novotel Praha Wenceslas Square"

11th August 2011, Budapest

The hotel is actually not at Wenceslas Square but not so far. Check the map before arrival. They did not asked which kind of room we need thus we got a smoking one. The room was OK, clean and comfortable. Coffee and tea were free however there was no sugar. The wellness center is not so big but still OK.

Management responseDear Guest,I would like to thank you very much for taking the time to post your review on Tripadvisor. Thank you very much for all your positive words and also your remarks concerning the missing items. This will be for sure something to improve.Thank you for having chosen our hotel for your stay and it is my hope to have the chance to welcome you back again.
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"Hotel in great location"

24th July 2011

The hotel was very clean and in a very convenient location. Close to shopping, restaurants and historical sights. It came with a swimming pool and a small gym. A jacquzzi was a bonus. Very family friendly. :)

Management responseDear Guest,I would like to thank you very much for your positive feedback you posted on Tripadvisor. I am really happy to read that you enjoyed your trip to Prague and stay in our hotel and I am looking forward to welcome you back.
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"Too little for too much"

7th June 2011, Flacuchentos, Lausanne, Switzerland

The room was spotless clean. However the shower or wet cell is a joke. This "one piece plastic thing" is way too small. I'm not a big person. But whenever you turn inside the shower you hit your elbows. The plastic floor inside is extremely slippery and therefore dangerous. The bathroom is absolutely substandard. And this is NOT a cheap hotel!

Management responseDear Guest, I would like to thank you very much for sharing your review on Tripadvisor. Thank you as well for all the feedback you gave us. It always helps us to have the opinion directly from our guests. Thank you very much for having chosen our hotel for your stay and looking forward to welcome you back.
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"Very nice hotel - bad service at bar"

10th May 2011, Oostkamp

Very nice hotel in city prague with good and enough parking spaces.The hotel lobbey area apparently was just renovated and is very open and modern. We had good and quick service at the reception during check in and out. The rooms where to Novotel standard witch I like very much. Also the pool and fitness area was open, clean and all you need.A big minus was our experience at the bar/lounge. First day it took us 45 min to get the bar tenders attention (after going to the bar ourselves) because he was watching TV!!!Second day my colleague got yelled and offended by a staff member (Olivia), also service during this was very poor. Apparently she was to busy laughing and joking with some friends at the bar (who did not stay at the hotel) and surfing on the internet/facebook.I hope the hotel managment will decides to solve this as I personally mostly likely will not come back at this hotel when she is still there.Otherwise a nice hotel to visit Prague, business & tourism.

"SLOW WiFi !!!"

29th March 2011, Brescia

Booked this hotel with WiFi and breakfast included. The breakfast room was under construction and the WiFi in the room was so slow I could not at any work done. However, the hotel was in a good location and near a Metro stop as well. Very quiet rooms for a good sleep.

Management responseDear Guest,I would like to thank you very much for taking the time to post your review on Tripadvisor. I apologize for inconveniences connected with the fact that our public areas underwent a renovation. But at this moment everything is done and the hotel looks really great!!! Thank you as well for your remark concerning the WIFI. We will have to look for the solution how to improve it.Once again thank you very much for your feedback and looking forward to welcome you back.,
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"Novotel Praha"

19th February 2011, Bydgoszcz

Good location, good price. Only minor problem with cleaning service during 5 days stay but everything was OK.

Management responseDear Guest,I would like to thank you very much for finding the time to write your comment on Tripadvisor. I am pleased to read that you enjoyed the stay in our hotel, I hope that your overall stay in Prague was nice. Once again thank you very much and looking foward to welcome you back!!!With kind regardsEva Paskova
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"Great stay"

26th January 2011, melbourne

Very good rooms and service.The staff were very helpfull and good buffet breakfast selection

Management responseDear Guest,thank you very much for your feedback and your kind words. I am really hapy to read that you have enjoyed your trip to Prague and stay in our hotel. I am wishing you all best and will look forward to welcome you back.
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"Novotel Hotel"

29th December 2010, Bad Lippspringe, DE

Hotel was good, staff very friendly and helpful. Breakfast very good, would have liked a choice of eggs other than scrambled everyday? It would also be useful to take a bathrobe and slippers with you as hotel didnt supply these for the pool or hire them out. Hotel very clean, would stay there again, about 10 minutes walk to Wencaslas square.

Management responseDear Guest,thank you very much for taking the time to post a review on Tripadvisor. I am glad to read that you enjoyed your trip to Prague and stay in our hotel. Thank you also for your feedback and suggestions.I am wishing you all best in 2011 and looking forward to welcome you in our hotel back.
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