Hotel address38 Katerinska
How to reach the hotel
Contact the hotel
- Tel. (+420)2/21104999
- Fax. (+420)2/66000250
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Novotel Praha Wenceslas Square - hotel reviews in Prague
Hotel code: 3194
Accorhotels.com customer reviews in partnership with TripAdvisor
"Stay 2 nights driving from Krakow to Praha"
2nd September 2013, jmchk, Hong Kong
Room is not big, AC is not working well, linen is not very clean, driving through the carpark entrance need to be very careful because very narrow. But the lobby decoration is good and reasonably priced.View management response »
Management responseDear Guest,Thank you for choosing our hotel during your recent stay in Prague and for taking the time to share your feedback with the TripAdvisor community.I am glad to read that you have found Novotel Wenceslas Square as a reasonable priced hotel in Prague.I am sorry to hear that the room and the parking area did not meet your entire expectations. Please rest assured that we took good note of your feedback and I would like to thank you for it, as only in this way we can improve our services.Looking forward to having the pleasure to welcome you back in a soon future.Respectfully,Eva PaskovaGeneral Manageribis-Novotel Wenceslas Square
"Good hotel, terrible beds"
21st July 2013, RogerB007, Amsterdam, The Netherlands
We liked the hotel and the friendliness of the staff, good breakfast and perfect location to explore Prague. However, the beds were very bad with big dents in the middle. The staff showed us another room with the exact same problem. Eventually, the problem was solved by adding an extra mattress. While the hotel staff and -manager did their best to solve this problem - compliments to them for that - I do feel that they are let down by the Novotel group who is apparently not willing or able to invest in the comfort of their guest in the same way some of their competitors are doing.View management response »
Management responseDear Guest,Thank you for choosing Novotel during your recent stay in Prague and for taking the time to share your feedback with the TripAdvisor travellers.It is a pleasure to see that you had a good time in Novotel Wenceslas Square and thank you for your compliments.Please rest assured that your comment about the matress in the room has been taken in consideration and will be further addressed.Thank you once again for your feedback and looking forward to welcoming you in a soon future.Respectfully,Eva PaskovaGeneral Manageribis-Novotel Wenceslas Square
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.
Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.