Mercure Alger Aeroport 4 stars

Customer review rating (ALL Rating) 3.7/5 812 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • 1st ALLSAFE labeled hotel in Algeria.

  • Only 5 minutes from the International airport.

  • Free large car park

  • Pool and large garden with fitness room

  • Marquee for up to 600 people

Our accommodation(s)

Hotel location

Mercure Alger Aeroport

Route de l'université BP 12, Cité 5 juillet Bab Ezzouar
16110 ALGER
Algeria

GPS:36.714025, 3.19595

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  812 reviews

TripAdvisor Rating  4.0/5  1,698 reviews

Reclamation about the unprofessional and the disrespect of the reception team

TripAdvisor rating 1.0/5

Happiness44288198980 Families - TripAdvisor review

im writing this reclamation because of the unprofessional treatment in the reception, when i was doing my check out in the reception i asked for invoice for my society the woman working there (Mounia) refused by saying "3lach ma gotlich mn kbal? than i asked for navette to take me to the aeroport she said that it's not available now and you have to wait for an hour i said that my mother is sick if there is a special navette she answered me without politeness and respect.

The worst Mercure ever visited

TripAdvisor rating 2.0/5

438fabriziom Business - TripAdvisor review

I don't enjoy writing negative reviews, but I can't help but show my disappointment. Let's start from the beginning. The hotel has a free shuttle service to/from the airport. This is a plus, even if it only runs every hour. One shuttle per hour. Arriving in the hall the structure did not seem bad. A building of at least 13 floors, piano bars, restaurants... apparently everything seemed normal. The clerk tells me that they don't accept American Express and this is not good in a 4 star or even 5 star hotel as advertised on booking.com. I go up to my room, room 923. The front door could already predict what awaited me. Old and poorly maintained room, slippers not present, the liquid soap didn't work and I had to wash my hair with shampoo, power socket in the room not present and the one in the bathroom couldn't even charge the phone. I had to unplug the water kettle and use that socket. I tried to move the bedside table and behind it I found hundreds of electrical wires placed haphazardly, with the electrical tubes visible. I won't tell you about the old carpet, dirty and full of stains. The toilet was 30 centimeters from the floor, it was very low. A real disaster. Positive note was the double bed and we slept well. The breakfast was sufficient, nothing exceptional but it could do. The hotel staff were friendly and professional. Unfortunately for the exorbitant price paid (120 euros), I expect much more. They won't have the pleasure of seeing me in that hotel again.

Mercure des mercure

TripAdvisor rating 5.0/5

Ghilase B TripAdvisor review

Gréât hôtel and gréât staff, loved thé old vintage style of rooms and service, repas loved also thé berberic front office. Shuffle bus to air port is gréât and availabal rach hour 24h 7 on 7, also gréât postioning, la very near to hé airport 🫶💕

One if the loveliest mercure hotel

TripAdvisor rating 5.0/5

Getaway04381043342 TripAdvisor review

The reception was very welcoming. Positioning of the hotel is fantastic for those who wants to be near the airport, plus there's a free shuffle bus to it each hour for 24h. My room had a cosy and a vintage vibe, and the housekeeping staff was on point

Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour au Mercure Alger Aéroport. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Tahar Makhlouf Guest Relation Manager

Heartfelt Thanks to Mercure Algiers Hotel for Exceptional Hospitality

TripAdvisor rating 5.0/5

Anis T TripAdvisor review

Dear Mercure Algiers airport Hotel Team, I wanted to express my sincere gratitude for the outstanding hospitality I experienced during my recent stay at your hotel. From the moment I arrived, the warmth and professionalism of your staff made my visit truly memorable. The impeccable service, comfortable accommodations, and attention to detail exceeded my expectations. Your commitment to creating a welcoming environment did not go unnoticed, and I felt genuinely cared for throughout my stay. I would like to extend my appreciation to the entire team at Mercure Algiers for their dedication to providing a top-notch guest experience. It is clear that your commitment to excellence sets your hotel apart. Thank you once again for making my time at Mercure Algiers Hotel a delightful and enjoyable experience. I look forward to the opportunity to stay with you again in the future. Warm regards,

Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour au Mercure Alger Aéroport. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Tahar Makhlouf Guest Relation Manager

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Other web-users rate our hotel

  • 324 reviews 9.5/10 Location
  • 691 reviews 4.1/10 Room
  • 1,299 reviews 8.6/10 Service
  • 27 reviews 6.8/10 WiFi
  • 344 reviews 4.9/10 Cleanliness
  • 312 reviews 4.7/10 Vibe
  • 237 reviews 5.3/10 Comfort
  • 174 reviews 6.5/10 Breakfast

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