Hotel - Mercure Alger Aéroport
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Mercure Hotel

Mercure Alger Aéroport

Route de l'université BP 12  Cité 5 juillet Bab Ezzouar 
16311  ALGER
ALGERIA

578 reviews
TripAdvisor Rating Based on 578 reviews
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Select your dates 15500.00 DZD
Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Paying)
    • Currency exchange
    • Gift shop/newspaper shop (Paying)
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Tennis
    • Hard tennis court
    • Indoor tennis court
  • Billiards/Snooker
  • Ski hire facilities

Catering

  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

After a hard day's work, you will enjoy the pleasant surroundings and the comfort and calm of our Superior Rooms

  • 307 rooms
  • 92 non-smoking rooms
  • 4 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Crib on request
    • High speed transmission line
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Alger Aéroport

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating2.5/5 Based on 578 reviews

oussemao2017 2017/02/21
« catastrophic Hotel »

Sleep Quality and room was very very poor and catastrophic Noises evry where you can't sleep. minibar very old Makes a noise of a trax. The reception gives the impression of a coffee: mach and supporter you can not hear the reception agent in the check in. Restaurant closed after before 23H00

RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Dear oussemao2017, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rèmy SELLINI General Manager

316ralphi 2017/02/19
« needs modernization »

Mercure Alger is lowest Mercure standard I have been to so far. Rooms need renovation. Bed mats are too old and not comfortable, this is why I couldn't sleep well at night. Toilets are quite old too...elevator needs a sound proof. food and breakfast aren't that great. value for money isn't fair...

RSELLINI, Directeur général at Mercure Alger Aeroport, responded to this review

Dear 316ralphi, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rèmy SELLINI

332customer 2016/03/20
« Extremely unfriendly and unprofessional checking man at counter »

The guy at checking counter deals with hotel customers as if they are jail inmates and he is making them favor to let them stay at hotel. Highly recommend train him or change him from checkin staff maybe to another role with NO interaction with customers

A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Customer, At first I would like to thank you for taking the time to post a comment on Tripadvisor, following your recent stay at Mercure Alger Aeroport. I have noted your comments with great interest and we are all sorry that your experience was not up to your expectations. I would like to apologize personally for all that you have felt during your stay, and for failing to answer your legitimate expectations. I hope to have another opportunity to welcome you in our hotel. Best regards Ard LAMBRECHTS General Manager

PhillipByrne 2015/10/05
« Mecure Alger Aeroport - October, 2015 »

The hotel room was tired and shabby and is in need of a complete refurbishment. It was very expensive too compared to its new sister hotel next door - Ibis. Having said that, the staff were very nice, polite and extremely friendly.

A-Lambrechts, General Manager at Mercure Alger Aeroport, responded to this review

Dear PhillipByrne, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Any comment from you is appreciated, as it allows us to improve the quality of services that we offer to our guests. I have noted your comments with great interest and I hope to have another opportunity to welcome you in our hotel. For your information, an important renovation of the rooms is scheduled, including bedding television and bathroom. Some of our rooms are already refurbished to this new standard. Once again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regard

2015/05/18
« Old expensive hotel.... »

I've been staying at the hotel for the past 8 years. No major renovation, even though prices are extremelly high. My bathroom was old, even on superior room, the bath tube was not letting the water go down, the shower support was broken. The room has poor lighting, all the furnitere is old. It was difficult to sleep after 5:00, as the light black outs were not efficient, leting light to enter. The transport to the airport was booked for 7:30 and at 7:45 there was still no navette. They need to invest on the hotel. Not fair, with those prices...

A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Customer, Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. For your information, an important renovation of the rooms is scheduled, including bedding television and bathroom. Some of our rooms are already refurbished to this new standard. Once again, we appreciate your sharing and your concerns. Indeed, it is our hope that you will give us the opportunity to better serve you in the near future. Best regard, Ard Lambrechts General Manager

vkoolma 2015/05/01
« Just a place to sleep in »

Don't think of getting your breakfast there as it is very poor quality, and people serving it they think that you work for them! If you like to burn 1700DZ that is the place, as I been for breakfast once and not sure why I paid 1700DZ and for what. There was food dropped on the floor under the tables not sure how long been there, using the coffee machine coffee cups are small so the drink will over flow and make your cup look dirty! If you just need some where to sleep for few nights ok .

A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Celine , Thank you for taking the time to tell us about your experience at the Mercure Alger Bab Ezzouar. We are sorry to have missed your call; please accept our sincere apologies. For your future reservation, please contact us on H3173@accor.com or on 00 213 21 24 59 70 At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ard Lambrechts General Manager do not hesitate to contact us for further information on

DanyKastoun 2015/04/14
« Never Again »

To summarize the hotel should be down graded. 20 min on the front desk to check in, very poor rooms with dirty carpets on the floor, Mattresses on the bed are stiff like sand bags. Air conditioning is very week. Sorry but i had to share the experience

A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Guest, At first I would like to thank you for taking the time to post a comment, following your recent stay at Mercure Alger. Any comment from you is appreciated, as it allows us to improve the quality of services that we offer to our guests. I have noted your comments with great interest and I hope to have another opportunity to welcome you in our hotel. Please accept the expression of my highest consideration. Best Regard Ard Lambrechts General Manager

2015/03/26
« Bad service... »

Can't give more than One star to the service provided by the hotel staff...front desk very unfriendly and no one answers when you call from the room...service at restaurant is very poor with no standards...

A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Sir, At first I would like to thank you for taking the time to post a comment, following your recent stay at Mercure Alger. Any comments from you is appreciated, as it allows us to improve the quality of services that we offer to our guests. I hope to have another opportunity to welcome you in our hotel. I remain at your entire disposal, and please accept the expression of my highest consideration. Sincerely, Ard Lambrechts General Manager.

frankiejr54 2014/10/01
« 2 Stars at best »

Very dissapointed for price. The bed mattress is as hard as a rock. The rooms are somewhat dated weak water pressure. Rooms also smell of stale smoke. Food and drink very expensive. If you don't speak the local language communicating will be an issue. Bring cash with you as the ATM was out for 2 weeks at a time and the local ATM dont accept cards that are not from local banks. The Pool area is probably the nicer of the amenities of the hotel and the fitness center is OK when it opens on time which it. However, the power kept going out in the fitness center when several treadmills ran at the same time.

A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Cher Client, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Mercure Alger Bab Ezzouar. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Cher Client, en l’expression de nos sentiments les meilleurs. Ard Lambrechts Directeur Général

Yassine B 2014/08/24
« Location »

Mercury Algiers is very well located - very close to the airport and near a score of shops and restaurants. 5 minutes walk and you are in a shopping centre with lot of shops and restaurants. The swimming pool is fantastic and the hotel is well kept. Only drawback - very expensive food and drinks.

A-Lambrechts, Directeur général at Mercure Alger Aeroport, responded to this review

Dear Customer, We very much appreciate your comments regarding your stay at the Mercure Alger Bab Ezzouar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ard Lambrechts General Manager

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