Mercure Troyes Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,775 reviews

Best price
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Mercure Troyes Centre Hotel - Image 1
Mercure Troyes Centre Hotel - Image 2
Mercure Troyes Centre Hotel - Image 3
Mercure Troyes Centre Hotel - Image 4
11 rue des bas Trévois, 10000 TROYES, France

Description

Hotel extras

  • Hotel fully renovated in March 2023

  • In the downtown area 10 minutes from the factory shops

  • Paid covered car park (max. height 1.9 m). Upon reservation with the hotel.

  • Large outdoor terrace

  • A building with personality

Our accommodation(s)

Hotel location

Mercure Troyes Centre Hotel

11 rue des bas Trévois
10000 TROYES
France

GPS:48.292657, 4.079443

Telephone
Fax +33 3 25 46 28 27

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

COTTON BAR

The COTTON BAR, our brand new champagne bar, welcomes you from 11am to midnight every day of the week. Every Sunday between 11:30am and 2pm, discover our BRUNCH (EUR 29/person) upon reservation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,775 reviews

TripAdvisor Rating  4.5/5  1,041 reviews

Certificate of excellence 2023

Bring your own shower cap

TripAdvisor rating 3.0/5

Irene M Solo travel - TripAdvisor review

Pros: Beautiful the standard room was quite large the bed was extremely comfortable everything was in good order, recently renovated Parking was safe Clean ok, could be better 10’ walk from centre Cons: Loud music in the courtyard, you will not sleep until late No amenities Not sure towels were ironed Staff looked a bit annoyed when I asked for slippers and fresh towels, I didn’t dare asking for a shower cap

Lovely room but a bit of a wait

Customer review rating 4.0/5

Tristan Couples - Confirmed reviews ALL

We had a free upgrade which was great, although we had to wait to check in when we arrived around 2.30pm

Perfect transit stay

Customer review rating 5.0/5

Mathilde Families - Confirmed reviews ALL

Fully renovated hotel with attentive service, good size family room, good breakfast, good location and practical parking on site.

Rude staff

TripAdvisor rating 1.0/5

VH12323 TripAdvisor review

I am handicapped and i was victimised and abused by the night reception office supervisor. Very insulting and very unproffesional. we are Accor platinum members and have never been treated badly at any Accor hotels. We are still shocked by this persons behaviour!

Dear Sir, we thank you for taking the time to comment on your stay. As a reminder, on several occasions we tried to contact you by telephone because you had left your dog alone in the room. Your dog's barking could be heard throughout the hotel and we had to move out the neighboring rooms which could no longer stand the noise. When you returned to the hotel, we simply informed you of this inconvenience which resulted in a disproportionate and aggressive reaction towards the hotel staff, even causing some frightened customers to flee. Our manager present was very shocked by your attitude. We hope to welcome you in much better conditions next time. The whole team wishes you a good rest of the day. Sincerely. Head manager

Good

Customer review rating 5.0/5

N. W. Couples - Confirmed reviews ALL

Good

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Other web-users rate our hotel

  • 663 reviews 9.1/10 Location
  • 1,042 reviews 8.6/10 Room
  • 927 reviews 9.1/10 Service
  • 14 reviews 5.6/10 WiFi
  • 636 reviews 8.4/10 Comfort
  • 521 reviews 8.9/10 Breakfast
  • 353 reviews 9.4/10 Vibe
  • 254 reviews 8.9/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.