Hotel - Mercure Troyes Centre Hotel
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Mercure Hotel

Mercure Troyes Centre Hotel

11 rue des bas Trévois 
10000 TROYES
FRANCE

491 reviews
TripAdvisor Rating Based on 491 reviews
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Mercure Troyes Centre Hotel

Mid-scale hotel for business trips or leisure

Located right in the heart of the city with nine churches, 500 m from the pedestrian quarter of Troyes, the Mercure Troyes Centre hotel offers a range of comfortable rooms equipped with all the comforts necessary for your well-being. Want to relax before starting your company seminar? Enjoy a breakfast on the terrace. This Mercure hotel, built on the foundations of the Poron-Absorba factories, will make you feel all the architectural character of the old bonnet-making site.

Set off to explore the Champagne route, the large lakes and the factory stores. This hotel is a favoured address for visiting the town and its surroundings, for tourism or shopping trips.

Hotel extras

Seminar room (140 people), private underground car park, free WIFI - this Mercure will be available to listen throughout your business stay, or during a break en route to your holidays or amongst friends.

This hotel is Planet 21 Silver
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Babysitting on request
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • Italian
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Babysitting on request

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end 19:00-22:00 except on sunday

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Hotel - Mercure Troyes Centre Hotel

11 rue des bas Trévois
10000
TROYES
FRANCE

Tel: (+33)3/25462828
Fax: (+33)3/25462827

Check-in from 12h00
Check out up to 12h00
Access and transport
  • PARIS ORLY At 160.02km / 99.43 miles
  • PARIS ROISSY CDG At 180km / 111.86 miles
  • BARBEREY At 5km / 3.11 miles
  • DIJON A26 EXIT 33 At 12km / 7.46 miles
  • PARIS A5 EXIT 20 At 12km / 7.46 miles
  • REIMS A5 EXIT 20 At 12km / 7.46 miles
  • TROYES At 1.5km / 0.93 miles

GPS : 48.292657, 4.079443

Our rooms

The Mercure Troyes Centre has a range of rooms combining elegance with modern comfort. If you need more space, we also have suites.

  • Standard Room with twin beds
    Standard Room with twin beds

    Spacious, comfortable room (269 sq. ft. [25 m²]) equipped with twin beds with duvets and mattress toppers, flat-screen TV, free high-speed WIFI, minibar, tea and coffee making facilities, bathroom with bathtub/shower and hairdryer.

  • Standard Room with a double bed
    Standard Room with a double bed

    Spacious, comfortable room (269 sq. ft. [25 m²] minimum) equipped with a double bed with duvet and mattress topper, flat-screen TV, free high-speed WIFI, minibar, tea and coffee making facilities, bathroom with bathtub/shower and hairdryer.

  • Junior Suite with 1 double bed and sofa
    Junior Suite with 1 double bed and sofa

    Refurbished 646 sq. ft. (60 m²) duplex suite. Lounge with sofa upstairs and spacious room with double bed and dressing room downstairs. Nespresso machine, safe, minibar, iPhone dock and free WIFI. Bathroom with bathtub and rain shower.

  • Junior Suite with a double bed and sofa
    Junior Suite with a double bed and sofa

    Spacious and comfortable refurbished Junior Suite spanning 431 sq. ft. (40 m²) offering a lounge area with sofa, flat-screen television, free WIFI, safe, minibar, espresso machine, iPhone dock and bathroom with bathtub and rain shower.

  • Privilege Room with a double bed
    Privilege Room with a double bed

    Experience the indulgence of our luxury room and enjoy the finest bed linen exclusive to Mercure, iPhone/iPad docking station, Nespresso machine and many other subtle touches designed to ensure the perfect stay, whether it's for business or leisure.

  • Privilege room with two single beds
    Privilege room with two single beds

    Experience the indulgence of our luxury room and enjoy the finest bed linen exclusive to Mercure, iPhone/iPad docking station, Nespresso machine and many other subtle touches designed to ensure the perfect stay, whether it's for business or leisure.

  • 71 rooms
  • 70 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 3 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 45 outlet
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

COTTON BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

COTTON BAR

See all our restaurants and bars

Your meetings and events

Mercure Troyes Centre Hotel Meeting Room

Our meeting rooms


  • Number of meeting rooms: 3
  • Maximum size: 137 m2
  • Maximum capacity: 140

Our customer reviews for Mercure Troyes Centre Hotel

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.5/5 Based on 491 reviews

adrianloader 2016/05/07
« the times they are a-changin' »

This hotel continues to provide excellent service, acceptable rooms for an overnight stay (we tried, and liked, the Privilege offering this time) and covered parking alongside. Buffet breakfast, which we didn't have on this occasion, is middle of the road. Points to bear in mind relate more to external factors. The main access road is a mess at present, though still passable with care when we went. There seem to be a few more shuttered businesses in Troyes including the brasserie near the hotel. Lastly, if you wish to use the garage I would check whether a reservation is necessary as a classic car rally has been in town on two separate nights that we stayed at the Mercure. It's obviously, and understandably, a popular staging post.

troyescharly10, Assistante de direction at Mercure Troyes Centre, responded to this review

Dear adrianloader, Thank you for sharing your experience at the Mercure Troyes Centre. We hope to see you again very soon. Best regards Claire DUFAUT Assistante manager

Paix123 2015/11/21
« Great location great hotel »

Lovely modern hotel, with very comfortable beds and rooms. Walk in shower excellent. Staff friendly. Easy walk into town. Secure parking and good breakfast . Troyes is a lovely town to wander around and a great stop over on the journey South

troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review

Dear Paix123, Thank you very much for taking the time to post this lovely comment regarding our hotel. Our hotel got refurnished in 2013, we are glad to read that this renovation was a success to your eyes. We are hoping to see you very soon in order to discover even more our beautiful city of Troyes. Kind regards, Jérôme VERGEZ Chef de réception

D4857QYMikeC 2015/10/14
« Helpful Staff in all areas »

Our third stay at this hotel this year.Staff are extemely helpful and polite, the best we've had and we've had many different stays at hotels in this group.Be careful if using a sat nav as it can try and send you the wrong way down a one way streetnear the hotel.Previously we've used Troyes as a stop over but this time decided to explore more and it was well worth the effort.

troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review

Dear D4857QYMikeC, We appreciate that you took the time to post this lovely comment regarding your stay in our hotel. Troyes is a beautiful city and we are glad that you decided to visit it instead of stopping over for only one night. We are looking forward to welcome you again. Kind regards, Mathieu BERTHAULT 1er de réception

janetony2015 2015/10/03
« A good standard central hotel in Troyes »

Our room was a good size and the bed was really luxurious. The bathroom had a bath and walk in shower. All very clean and high spec. A warm welcome by friendly staff. The hotel does not have its own restaurant but there are three restaurants just around the corner. Not far from centre - about 10 minutes walk.

troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review

Dear janetony2015, Thank you very much for sharing your experience in our hotel on Tripadvisor. We are glad to read that you enjoyed our services and location. We are looking to forward to welcome you again. Kind regards, Jérôme VERGEZ 1er de réception

DonPageDownley 2015/09/12
« Great hotel in a great town »

Love Troyes, it's fabulous. The Mercure hotel is one of the best. We have stayed here several times before and it is always good. Staff are helpful and will answer your questions (in English or French).

troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review

Dear DonPageDownley, Thank you very much for posting this lovely comment. We are glad to read that you enjoyed the services provided from our staff. We hope to see you very soon ! Jérôme VERGEZ 1er de réception

redpaolo 2015/05/26
« Modern and well located hotel »

Situated on the edge of this delightful and historical town, everything is close to hand, including a choice of three restaurants in the attached complex. Check in was simple, with the slight exception of parking - nothing too complex, but you'll have to park outside on arrival and then obtain a key card for the amply sized and secure underground car park. But no real hassle. Facilities in the room were standard for a modern hotel, including a large LED TV with the best picture I have ever seen! Bathroom a bit small, but the large mirror in the bedroom more than satisfied my wife's makeup requirements, so again, no problem. If I do have a gripe, it's that the room was quite dark, especially as there was only quite a small window and the wardrobe was in a corner, which had little to no light at all. But that didn't really detract from a pleasant one night stay at the Mercure. I would recommend this hotel to anyone wanting a modern, functional hotel in a good location in the beautiful town of Troyes.

troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review

Dear RedPaolo, Thank you very much for taking the time to comment about your stay in our hotel. We were very happy to read that you enjoyed your night in Troyes. Concerning the room and the minor issues you adressed, do not hesitate for a next stay to ask for a room with large windows or any special requirement you may wish. Our hotel is an old clothing factory which was transformed into a hotel, which means our rooms are not all the same, some are a bit larger than others, some with larger or smaller windows, etc. We hope that we will have the pleasure to welcome you again for your next stopover in Troyes! Best regards, Amaury ANDRIOT Chef de réception

469jlc 2015/02/02
« A hidden gem »

Thanks to Sat Nav we were able to find the hotel but worth the effort. Staff at Reception were welcoming and helpful. Room was excellent and well appointed. Although no restaurant in the hotel the staff were able to give details of suitable restaurants. Breakfast was well set out and the fresh orange juice machine was marvellous.

troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review

Dear 469jlc, We just read your comments about your stay with us and wished to thank you. We are happy to read that you really liked your room, as well as the help provided by our staff. We were delighted to read that you enjoyed our fresh orange juice machine : we installed it only a few weeks ago, and are glad to receive positive feedback! Thank you very much! Best regards, Amaury ANDRIOT Chef de réception

Amoq 2015/01/20
« Great hotel »

Conveniently located hotel in the centre of the town. Easy to find. Secure parking at 10 euro a night. Large, comfortable room, great shower room. Pleasant helpful service. Good breakfast , plenty of choice

troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review

Dear Amoq, Thank you very much for taking the time to post this lovely comment. We are glad to read that you enjoyed the services we provide and the location of our hotel. We hope to welcome you again very soon. Kind regards, Jérôme VERGEZ 1er de réception

TravellerGloucs 2014/10/23
« Always Good »

We nearly always stay here on our trips to and from the South of France. Having done this every year for the past 12 years its amazing that this hotel looks as crisp and clean and very stylish as it always does. Normally you see newer hotels starting to look a little tired over time but not this one. Handy for the old town or a choice right outside the door which is great after a long tiring drive. Staff always charming and pleasant. You pay a bit more than other similar chains but this one is well worth it.

troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review

Dear TravellerGloucs, After reading your comments, we tried but weren't able to figure out who you were in reality. We are very happy to read that we managed to maintain our level of quality throughout the years, and to see we manage to meet your expectations at each of your stay. Please be assured that we will continue to try and improve our hotel and services. We hope to have the pleasure of welcoming you for many more years! Best regards, Amaury ANDRIOT Chef de réception

owenw50 2014/10/07
« WHERE IS THE RESTAURANT? »

Location good; rooms very comfortable and well equiped ; staff friedly and helpful although more smiles would be welcome at reception; parking facilities good- However, NO RESTAURANT ! one of those close to and recommended by the hotel had a waitress who ,unsuccessfully, tried to keep a large amount of the change due.

troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review

Dear owenw50, We would like to thank you for taking the time to post this comment regarding your stay in our hotel. We are glad to read that you enjoyed your stay, however, we are sorry that you did not appreciate the fact that we do not have any restaurant in our hotel. Indeed, with the three restaurants nearby, we only provide a roome service. Moreover, we apologize concerning the problem you had at the restaurant. We hope to welcome you again ! Best regards, Jérôme VERGEZ 1er de réception

BG_67 2014/10/02
« Shame about the vanilla smell »

Very good, well located hotel with secure parking, easy 5/10 minute walk to the old town. We had a very comfortable room overlooking the courtyard, no noise issues at all. Staff were very friendly and helpful. My only problem was the all-pervading smell of vanilla in the public areas, which seemed to overpower everything, including the glass of wine in the bar. We would have had another drink if it were not for this. Vanilla aside, a very nice hotel.

troyescharly10, Assistante de direction at Mercure Troyes Centre, responded to this review

Dear BG_67, We apologize for the problem odor of vanilla. Following your remark, we adjust the intensity. However, we are glad that your stay went well and we hope to have the pleasure of seeing you at the Mercure Troyes Centre. kind regards Claire DUFAUT Assistant manager

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