Hotel - Mercure Troyes Centre Hotel
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Mercure Hotel

Mercure Troyes Centre Hotel

11 rue des bas Trévois 
10000  TROYES
FRANCE

542 reviews
TripAdvisor Rating Based on 542 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Babysitting on request
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • Italian
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Babysitting on request

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end 19:00-22:00 except on sunday

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The Mercure Troyes Centre has a range of rooms combining elegance with modern comfort. If you need more space, we also have suites.

  • 71 rooms
  • 70 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 3 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 45 outlet
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Toilets
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Troyes Centre Hotel

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 542 reviews

Romney R 2017/02/12
« Romney Rawes »

An efficient and well found hotel with very pleasant staff. Initially we thought it was further out of the centre of town than we expected, but we soon found that the restaurant area was no more than a 10 minute walk.

adrianloader 2016/05/07
« the times they are a-changin' »

This hotel continues to provide excellent service, acceptable rooms for an overnight stay (we tried, and liked, the Privilege offering this time) and covered parking alongside. Buffet breakfast, which we didn't have on this occasion, is middle of the road. Points to bear in mind relate more to external factors. The main access road is a mess at present, though still passable with care when we went. There seem to be a few more shuttered businesses in Troyes including the brasserie near the hotel. Lastly, if you wish to use the garage I would check whether a reservation is necessary as a classic car rally has been in town on two separate nights that we stayed at the Mercure. It's obviously, and understandably, a popular staging post.

troyescharly10, Assistante de direction at Mercure Troyes Centre, responded to this review

Dear adrianloader, Thank you for sharing your experience at the Mercure Troyes Centre. We hope to see you again very soon. Best regards Claire DUFAUT Assistante manager

Paix123 2015/11/21
« Great location great hotel »

Lovely modern hotel, with very comfortable beds and rooms. Walk in shower excellent. Staff friendly. Easy walk into town. Secure parking and good breakfast . Troyes is a lovely town to wander around and a great stop over on the journey South

troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review

Dear Paix123, Thank you very much for taking the time to post this lovely comment regarding our hotel. Our hotel got refurnished in 2013, we are glad to read that this renovation was a success to your eyes. We are hoping to see you very soon in order to discover even more our beautiful city of Troyes. Kind regards, Jérôme VERGEZ Chef de réception

D4857QYMikeC 2015/10/14
« Helpful Staff in all areas »

Our third stay at this hotel this year.Staff are extemely helpful and polite, the best we've had and we've had many different stays at hotels in this group.Be careful if using a sat nav as it can try and send you the wrong way down a one way streetnear the hotel.Previously we've used Troyes as a stop over but this time decided to explore more and it was well worth the effort.

troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review

Dear D4857QYMikeC, We appreciate that you took the time to post this lovely comment regarding your stay in our hotel. Troyes is a beautiful city and we are glad that you decided to visit it instead of stopping over for only one night. We are looking forward to welcome you again. Kind regards, Mathieu BERTHAULT 1er de réception

janetony2015 2015/10/03
« A good standard central hotel in Troyes »

Our room was a good size and the bed was really luxurious. The bathroom had a bath and walk in shower. All very clean and high spec. A warm welcome by friendly staff. The hotel does not have its own restaurant but there are three restaurants just around the corner. Not far from centre - about 10 minutes walk.

troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review

Dear janetony2015, Thank you very much for sharing your experience in our hotel on Tripadvisor. We are glad to read that you enjoyed our services and location. We are looking to forward to welcome you again. Kind regards, Jérôme VERGEZ 1er de réception

DonPageDownley 2015/09/12
« Great hotel in a great town »

Love Troyes, it's fabulous. The Mercure hotel is one of the best. We have stayed here several times before and it is always good. Staff are helpful and will answer your questions (in English or French).

troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review

Dear DonPageDownley, Thank you very much for posting this lovely comment. We are glad to read that you enjoyed the services provided from our staff. We hope to see you very soon ! Jérôme VERGEZ 1er de réception

redpaolo 2015/05/26
« Modern and well located hotel »

Situated on the edge of this delightful and historical town, everything is close to hand, including a choice of three restaurants in the attached complex. Check in was simple, with the slight exception of parking - nothing too complex, but you'll have to park outside on arrival and then obtain a key card for the amply sized and secure underground car park. But no real hassle. Facilities in the room were standard for a modern hotel, including a large LED TV with the best picture I have ever seen! Bathroom a bit small, but the large mirror in the bedroom more than satisfied my wife's makeup requirements, so again, no problem. If I do have a gripe, it's that the room was quite dark, especially as there was only quite a small window and the wardrobe was in a corner, which had little to no light at all. But that didn't really detract from a pleasant one night stay at the Mercure. I would recommend this hotel to anyone wanting a modern, functional hotel in a good location in the beautiful town of Troyes.

troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review

Dear RedPaolo, Thank you very much for taking the time to comment about your stay in our hotel. We were very happy to read that you enjoyed your night in Troyes. Concerning the room and the minor issues you adressed, do not hesitate for a next stay to ask for a room with large windows or any special requirement you may wish. Our hotel is an old clothing factory which was transformed into a hotel, which means our rooms are not all the same, some are a bit larger than others, some with larger or smaller windows, etc. We hope that we will have the pleasure to welcome you again for your next stopover in Troyes! Best regards, Amaury ANDRIOT Chef de réception

469jlc 2015/02/02
« A hidden gem »

Thanks to Sat Nav we were able to find the hotel but worth the effort. Staff at Reception were welcoming and helpful. Room was excellent and well appointed. Although no restaurant in the hotel the staff were able to give details of suitable restaurants. Breakfast was well set out and the fresh orange juice machine was marvellous.

troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review

Dear 469jlc, We just read your comments about your stay with us and wished to thank you. We are happy to read that you really liked your room, as well as the help provided by our staff. We were delighted to read that you enjoyed our fresh orange juice machine : we installed it only a few weeks ago, and are glad to receive positive feedback! Thank you very much! Best regards, Amaury ANDRIOT Chef de réception

Amoq 2015/01/20
« Great hotel »

Conveniently located hotel in the centre of the town. Easy to find. Secure parking at 10 euro a night. Large, comfortable room, great shower room. Pleasant helpful service. Good breakfast , plenty of choice

troyescharly10, Responsable réception at Mercure Troyes Centre, responded to this review

Dear Amoq, Thank you very much for taking the time to post this lovely comment. We are glad to read that you enjoyed the services we provide and the location of our hotel. We hope to welcome you again very soon. Kind regards, Jérôme VERGEZ 1er de réception

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