Hotel addressGarstang Road
PR3 5JE PRESTON
How to reach the hotelGPS :N 53° 48' 1.08'' W 2° 42' 54.79''
Contact the hotel
- Tel. (+44)1772/861800
- Fax. (+44)1772/861900
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ibis Preston North - hotel reviews in Preston
Hotel code: 3162
Accorhotels.com customer reviews in partnership with TripAdvisor
"Check your room thoroughly"
4th September 2013, lez75, Tamworth, United Kingdom
My wife and I visited the Preston hotel in what should have been a 2 night stay, but turned out to be 1 night only. for this reason I am asking for a nights refund. we found blood stains on the mattress topper. We made our complaint, and was assured it would be dealt with, but it wasn't. Due to this we checked out 1 day early. The girl on the main reception thought it amusing. I have asked for a nights refund, but guess what? Customer services have not got back to me.View management response »
Management responseSorry to hear that you were disappointed with your stay at Ibis Preston North. This matter has been looked into. As you would not provide a contact number to discuss this matter with myself I have been waiting for you to call the hotel. I would very much like to discuss the matter with you in person and would appreciate it if you would email me on firstname.lastname@example.org or call on 01772 861 800Regards Beverley Derbyshire
"Ibis Preston North"
1st September 2013, keithgwilliams8, Thatcham, United Kingdom
My wife and I stayed at the Ibis hotel for one night to break up our journey whilst travelling to Scotland from the South of England. The location was ideal for us as it is just off the M6 motorway.. The bed was fine but the carpet in the room seemed to be rather grubby and I reported this to reception. The colour of the carpet didn't help as it was a very drab colour which may have contributed to the view that it was grubby. The hotel is next to a public house which we found very quiet. The pub is also useful to dine in if you don't want to eat in the hotel and it has a reasonable selection of food at a reasonable prices. I would suggest asking for a quiet room in the hotel as some rooms look out onto the adjacent dual carriageway elevation and could suffer from traffic noise.View management response »
Management responseThank you for taking the time to write a review about your recent visit to at Ibis Preston. I can assure you that the carpets are well maintained and clean, the colour and design is an individual’s preference. However I am happy to hear all other aspects of the hotel ran smooth for yourself and I look forward to your next visit. Kind regards, Beverley Derbyshire
"Awful stay in Ibis hotel Preston"
23rd August 2013, 123Louise123, Coventry, United Kingdom
Carpet filthy room dirty bed linen creased and smelly and no hot water in the shower . Hotel staff not interested and no explanation when I complained is this really an Accor Hotel ? Not the standard I would expect.View management response »
Management responseAs explained to you by reply email of your first reporting this incident, your room was inspected on check out and, but for a candle burn in the carpet, deemed to be to the same high standard that other guest write about both on trip advisor and our in house guest survey. As your comments have somewhat reduced since first bringing this to my attention, I would suggest that my initial reply did cover all aspects of your views, apart from the apparent smell; I couldn’t explain as it took 12 hours from the time of check in to report this to reception and then couldn’t be detected when the room was inspected, and the hot water, which seemed to be ok when inspected and, as yet, we have received no further comments from any other guest who have stayed in the same room.As stated in my original email, I do welcome all feedback on trip advisor, unfortunately in this case I can only apologise as the issues you raise could not be found upon checking the room.Should you choose to stay again, I will be more than happy to personally show you to your room and remain available to serve you throughout your stay, hoping this will provide you with the hassle free experience that the large majority of our guests, including the other 477 we welcomed during your visit, have come to expect.Kind Regards,Ryan EdwardsTeam leaderIbis Preston North
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