Novotel Leuven Centrum 4 stars

Customer review rating (ALL Rating) 4.2/5 770 reviews

Best price
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Novotel Leuven Centrum - Image 1
Novotel Leuven Centrum - Image 2
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Novotel Leuven Centrum - Image 4
Vuurkruisenlaan 4, 3000 LEUVEN, Belgium

Description

Hotel extras

  • Free WIFI

  • Public paid parking facilities

  • Perfectly located in the city center

  • Just 10 minutes walking distance to the train station

  • Gourmet Bar with local and international dishes

Our accommodation(s)

Hotel location

Novotel Leuven Centrum

Vuurkruisenlaan 4
3000 LEUVEN
Belgium

GPS:50.88629, 4.710015

Telephone
Fax +32 16 21 32 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Gourmet Bar offers local and international cuisine that is simple and authentic in a relaxed atmosphere. Whether you want to eat or just have a drink, we are pleased to welcome you every day until 11PM.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  770 reviews

TripAdvisor Rating  4.0/5  883 reviews

Overall good experience

Customer review rating 4.5/5

Jakob Solo - Confirmed reviews ALL

Been to this particular hotel many time, always friendly and helpful staff. Always willing to accommodate special requests. Only minus I have is the restaurant can be a bit slow - The bar however always provides great service.

Booking Process Complicated

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

I was greeted by a rather abrupt receptionist. And I was checked out by another rather abrupt receptionist So I fear that there is a problem with customer service training. I travel every week and stay in Hotels all over the world, I know when a person is being abrupt and it seems that the staff do not want to serve customers!!! On the contrary the Bar staff were excellent and could not do enough. Finally I observed twice employees smoking outside the main reception in groups - they are obvious close as a group but do not appear to have customer satisfaction in thier mind. I could not recommend this hotel to colleagues due to staff attitudes - not easy to fix and I fear that it might be a management issue and if this is just sent to the management then they will not do anything about it. Please accept this feedback as a way to improve. Good Luck You do not need to publicise this note

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Not good as I could not use the shower because the tap was not working

two things I can say negative

Customer review rating 3.0/5

Akif K. Business - Confirmed reviews ALL

a) no free water everyday in the room. b) toilet closet : has design failure. for mans, it is not useful my experience. some drops goes out!

Downgraded and not reimbursed

Customer review rating 0.5/5

A F. T. Families - Confirmed reviews ALL

I booked a superior room and an executive room and I was given two identical superior rooms, despite the difference in price between the two room types. The hotel manager could not care less, did not listen and was not willing to find a solution nor to reimburse the difference in price. She kept bringing contradictory arguments claiming there is basically no difference between the rooms (then why different types and prices?) or could not accommodate us staying on the same floor as the kids with two different room types (then why did the website force us to book an executive instead of a second superior room? And why did she not reimburse the difference in price since they decided to downgrade us?). Only after I protested she offered to put myself and my husband for the second night in an executive room on the 5. floor while the kids would stay in the superior room on the 2. floor. This was obviously not an option. And by the way, no reimbursement offered for the first night anyway. I had never been downgraded before, let alone without the hotel trying to make up for it. Or at least apologize and show understanding and care for customers. The hotel manager kept instead arguing nonsense, generating a heated discussion. Breakfast was really basic and not high quality, but that’s nothing compared to the lack of respect for customers and the FACT that actually I paid for a service I never got. Unbelievable!!!

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Other web-users rate our hotel

  • 390 reviews 7.5/10 Location
  • 579 reviews 6.8/10 Room
  • 475 reviews 7.3/10 Service
  • 12 reviews 6.7/10 WiFi
  • 332 reviews 8.2/10 Breakfast
  • 212 reviews 6/10 Cleanliness
  • 171 reviews 4.7/10 Value
  • 114 reviews 4.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.