Novotel Leuven Centrum 4 stars

Customer review rating (ALL Rating) 4.2/5 776 reviews

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Description

Hotel extras

  • Free WIFI

  • Public paid parking facilities

  • Perfectly located in the city center

  • Just 10 minutes walking distance to the train station

  • Gourmet Bar with local and international dishes

Our accommodation(s)

Hotel location

Novotel Leuven Centrum

Vuurkruisenlaan 4
3000 LEUVEN
Belgium

GPS:50.88629, 4.710015

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Gourmet Bar offers local and international cuisine that is simple and authentic in a relaxed atmosphere. Whether you want to eat or just have a drink, we are pleased to welcome you every day until 11PM.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  776 reviews

TripAdvisor Rating  4.0/5  881 reviews

Great stay.

Customer review rating 4.5/5

David G. Business - Confirmed reviews ALL

All was fine. The hotel is lovely and conveniently located for us.

Good Stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Good value, hotel modern

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Experience was fine - lower rating given as I had to chase up the invoice, which I was told would be sent via email but was not sent and had to request it and then after needing to provide more details of the reservation, invoice sent! I have had this issue before! Why is it difficult to send invoice by email when you know your head during check out - what’s stopping you to do it there and then!

Tired, dated hotel with confusing room rate

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Rooms are very dated, worn, and badly in need of a renovation. My rate said "breakfast" in the description, but the staff said it did not include breakfast. Very poor experience overall.

Dear REINHARD N., Thank you for taking the time to tell us about your experience at the Novotel Leuven Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. When we recall well you're hotel confirmation, provided by a third party, stated that breakfast could be delivered to the room without extra charges. It did not specify it was included in the room rate. Since the given information provided by a third party was confusing, we already did the necessary in order to avoid these misunderstandings. Therefor it would've also been nice of you to mention we offered you the breakfast for free during your 2 day stay. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Inge Staes General Manager Novotel Leuven Centrum | Vuurkruisenlaan 4 | 3000 Leuven | +32 (0)16 21 32 00 | +32 (0)16 21 32 01 | h3… novotel.com | accorhotels.com tripadvisor.co.uk

Positive experience

Customer review rating 4.0/5

Stephen M. Business - Confirmed reviews ALL

Clean, efficent, friendly hotel

Dear Stephen, Thank you for taking the time to review your stay. We're delighted to hear you found our hotel clean, efficient, and friendly. Our team at reception is especially pleased to have made a positive impact on your stay. Regarding the comfort of our beds, while we offer a choice of different types of pillows to enhance your sleep quality, we understand that personal comfort preferences vary. We continually strive to provide the best possible experience for all our guests. We hope to welcome you back soon! Best regards, Inge Staes, General Manager

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Other web-users rate our hotel

  • 393 reviews 7.6/10 Location
  • 585 reviews 7/10 Room
  • 484 reviews 7.5/10 Service
  • 12 reviews 7.1/10 WiFi
  • 338 reviews 8.1/10 Breakfast
  • 220 reviews 6.2/10 Cleanliness
  • 168 reviews 4.5/10 Value
  • 116 reviews 4.7/10 Food

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