Hotel address6 Waterloo Place
SW1Y 4AN LONDON
How to reach the hotelGPS :N 51° 30' 26.35'' W 0° 7' 56.63''
Contact the hotel
- Tel. (+44)20/77472200
- Fax. (+44)20/77472210
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Sofitel London St James - hotel reviews in London
Hotel code: 3144
Accorhotels.com customer reviews in partnership with TripAdvisor
"Excellent hotel, fantastic location, nice room, very friendly service. Too bad about the Balcony Restaurant"
24th September 2013, TampaBay96, Brussels, Belgium
Excellent hotel, fantastic location, nice room, very friendly service This was our second stay. Our only disappointment was the balcony restaurant. The previous time we were there (some years ago) the restaurant sported the name of a famous french chef. They had a nice menu and food was excellent. In comparison this time, we found the menu very limited and the quality of the food extremely mediocre.View management response »
Management responseThank you for your feedback.I am pleased to hear that you have had a most enjoyable stay at Sofitel London St James.I am sorry to hear that the meal that you have had did not suit your taste. I hope that your next experience will be a success.We look forward to welcoming you back.Au revoir,Denis
21st September 2013, bilha2013, London, United Kingdom
Location couldn't be better and the service was really outstanding. However the room was quite small for the proce you pay for it and also, the prices for food, drings and paid services wer quite high. On the other hand - we certainly save money in taxis, etc. as we could reach much of every place by walking.The concierge could answer every question and was extremely polite and efficient and so were all other members of the stuff, including bell boys, etc.View management response »
Management responseI thank you for this splendid feedback regarding our "outstanding" standards of service. Indeed our main aim is to exceed our guestss expectations and I am glad to hear that we have achieved our goal.I also thank you for pointing out the excellent advises provided by our Concierge team. They are a true asset to the hotel!We look forward to welcoming you back.Au revoir,Denis
"Superb as ever"
19th September 2013, mag6699, Northumberland
Our 6th or 7th stay! Perfect location - close to West End, theatres, shops - but very quiet. The staff are all charming and helpful and the breakfast was excellent. Ate out as usual so can't comment on dinner. Not the cheapest but worth it for the location and quality. We will be back - it's our treat!View management response »
Management responseI thank you for your words of praise about Sofitel London St James.Indeed our central yet quiet location on Waterloo Place is ideal for both corporate and leisure purposes.I thank you also for pointing out our high standards of service. We genuinely love to pamper all of our guests.I am pleased to hear that you have very much enjoyed our "excellent breakfast".Looking forward to welcoming you back.Au revoir,Denis
"Great hotel but the staff were what sets it apart from the competition"
18th September 2013, Simon19652013, Suffolk
This is a great hotel with a distinctive personality that is in a great location. The care and attentiveness of all the staff we came across surpassed my expectations, this is pretty rare. Reception staff, bar and restaurant staff all made you feel that your satisfaction and enjoyment was genuinely important to them. Would recommend without hesitation.View management response »
Management responseI thank you for such wonderful a feedback!Indeed our guests are what matters the most to us. We genuinely love to indulge all of them and it is a great joy for us to hear that we have fulfilled and exceeded your expectations.We look forward to welcoming you back with our undivided attention.Au revoir,Denis
10th September 2013, wilson3647, West Newbury, Massachusetts, USA
My wife and I spent a week at the Sofitel St. James for our London vacation. The location was perfect. Easy access to everything the west end has to offer; theater, shopping, restaurants, etc. The hotel itself was wonderful. Courteous staff providing excellent service. No reservations at all about staying here again.View management response »
Management responseIndeed our central yet quiet location is a true asset for our guests.I thank you for pointing out our excellent service.Even if you are not planning a trip to London in the near future, we still look forward to welcoming you back.Au revoir,Denis
"Amazing hotel, Excellent Management, Great staff & service"
5th September 2013, M-Elgawhergy, CAIRO
I have stayed in many of the Sofitel hotels in Europe, North America, Middle East & Europe. The Sofitel London St. James is by far the best managed Sofitel I have ever stayed in. The staff are extremely professional and courteous. As an Accor Platinum card member, the hotel honored my status and granted me an upgrade, early check in and late check out. This is definitely a gracious gesture from the hotel management.The prestige suite is spacious with two bathrooms, walk in closet and a separate living room with a sofa bed. The room has two tvs and the main bathroom is spacious with a separate shower and bath tub.Housekeeping is excellent and very clean. Guest relations staff, namely Laura, did everything to ensure that we enjoy our stay. Thank you very much Laura.All the concierges that were on duty were very helpful and assisted us locating nice restaurants and arranging transportation.The restaurant is big with nice décor and lighting. They serve delicious food and the service is excellent.This is one of my best stays in any hotel. Thank you Accor for this wonderful property.View management response »
Management responseI felt extremely proud of my whole team while reading your feedback and I very much thank you for that!Indeed we do our utmost to fulfill and exceed our guests expectations. I thank you for pointing out Laura from the Guest Relations department. She is indeed a true asset for the hotel.I also thank you for mentioning the delicious food served in our restaurant The Balcon as well as the excellent service.We really look forward to welcoming you back soon!Au revoir,Denis
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.