Sofitel London St James hotel

"The most amazing staff!"

13th May 2012, Jenny W, Ramsgate, United Kingdom

This Sofitel has just celebrated 10 years in Waterloo Place and really is a perfect choice for business and pleasure stops. Just had stays within a week here and made quite a few demands of the staff who were all more than happy to help as much as they could - even with trying to plan the weather! On return visits the staff welcome you back as if you are the most special guest they have ever had - and they mean it! Fulfils the expected high Sofitel standards plus truly wonderful staff many of whom have been there a long time.

Management responseThank you for your nice feedback, I am glad to hear that you felt very well looked after by the entire team and that you have very much enjoyed your stay with us We certainly hope to have the pleasure to welcome you back in the near future.Kind regards,Denis DupartGeneral Manager
« hide

"Sofitel London"

4th May 2012, Martinbond1, Daventry, United Kingdom

A couple of errors at breakfast meant that we had to ask again for or coffee and my breakfast was served around 10 minutes before my wife's. The price and standard of the rest of the hotel set higher expectations

Management responseThank you for your feedback. I am sorry if you felt that the service received in the restaurant did not match the standard of the rest of the hotel. Please rest assured that I will share your comments with The Balcon Restaurant Manager,I hope you will give the opportunity to welcome you back in order to prove to you that the service received in The Balcon that day was only an isolated incident.Kind regards,Denis DupartGeneral Manager
« hide

"Service and experience has deteriorated"

3rd May 2012, W0rldtraveller50, Beijing, China

I've stayed at this hotel several times over the years. This stay they seemed overwhelmed - the service wasn't up to the standard from previous stays.

Management responseI am surprised to hear that you felt that the team seemed overwhelmed and that you stay did meet your previous expectations. I would very much welcome the opportunity to discuss this further with you, please feel free to contact me directly with your feedback. This would certainly assist me in improving our overall service level.Looking forward to your reply.Kind regards,Denis Dupart.General Manager
« hide

"Nice stay"

14th April 2012, Ioana G, Luxembourg City, Luxembourg

Another nice stay in this hotel. It was good to notice that the feed back we gave on our last stay directly to the hotel was really taken into consideration. Plus, our room had the view on Pall Mall that we asked for.One minus though: the personnel right at the entrance door - not too reactive and rather cool.

Management responseI am pleased to hear that you have noticed that we took into consideration your last feedback. Our aim is to provide great service, and we can always look to improve this thanks to valuable guest feedback such, as yours, thank you. I will certainly address your comment about the doorman with our Chief Concierge.Once again thank you, and look forward to welcoming you again soon. Regards,Denis DupartGeneral Manager
« hide

"Always lovely!"

11th April 2012, mag6699, Northumberland

We have stayed at this hotel 5 or 6 times, either as a couple or with our daughters. It is not the cheapest (nowhere is in London!) but for quality and position it is unbeatable. We rarely need the tube as so much is in walking distance - Piccadilly Circus, Covent Garden, Westminster etc. but despite being so central we had lovely inward facing rooms that are beautifully quiet. The rooms are lovely and the breakfast is excellent. Most of all, the staff are invariably charming, friendly and helpful. If you're going to pay for quality in a central position, this is the place to stay. We will be back - again!

Management responseThank you for taking the time to share your recent experience of Sofitel St James. I am pleased to hear that you appreciate our central and yet quiet location allowing you to conveniently explore London. I will certainly share your positive feedback with the team. Also thank you for your ongoing loyalty. Regards,Denis DupartGeneral Manager
« hide

"nice!"

14th March 2012, helymely, uk

really enjoyed our stay, only stayed for one night, but will return for a weekend later in the year! The staff are excellent, and nothing is too much trouble.The room was clean and comfortable with a view of the square at the front of the hotel.Central for all the attractions.

Management responseIt was a pleasure welcoming you to Sofitel London St James and to offering you our undivided attention. My team and I are looking forward to your next stay for a week-end.Warm regards,Denis DupartGeneral Manager
« hide

"Style and location"

1st February 2012, Perth, Australia

The hotel has a style all of its own - english substance and french elegance. Its in the very heart of central london - great for pleasure, sightseeing and business meetings. My favourite place to stay in London. Not cheap though.

Management responseIndeed we are centrally located in the very heart of London yet on the quiet Waterloo Place which is extremely convenient for both leisure & business purposes. Although being a French chain of hotels we never neglect the local culture hence we have mixed the traditional English atmosphere to the French elegance.I am glad that Sofitel London St James is your favorite place in London among all other 5 stars hotels.I am looking forward to your next visit.Best regards,Denis DupartGeneral Manager
« hide

"Great Location"

27th January 2012, johnmacKendal, Cumbria

We have stayed at the Sofitel St James before and really love it. Would always stay here on a trip to London if we can get a deal. Otherwise I'm sorry to say it's just too expensive. The staff are really friendly and helpful. The beds are perfect and there is virtually no noise from outsde.

"Beware of Prepaying!"

12th January 2012

Excellent hotel location for central Lodon. However please be aware of their rules regarding prepay, which is what we did for a three day stay. Unfortunately we had to cut our stay short by one day due to personal reasons at the last minute, and because we did not advise them of the change 24 hours ahead of time, the hotel would not refund us for the one day. It therefore ended up as an extremely expensive daily rate for two days.

Management responseI am happy that you have enjoyed our central location, close by to all London's attractions.Our prepaid stays are part of our lowest rates. It is a mutual commitment between the hotel and the guest paying for it. As a matter of fact on one hand we commit to low rates and cannot sell the room anymore as the guest is in and on the other hand the guest commits to stay a certain amount of days. In case of breach of this mutual agreement penalties occur. On our side we need a minimum amount of time to be able to resell a vacant room...I thank you for your feedback and hope to welcoming you back.Best regards,Denis DupartGeneral Manager
« hide

"great position"

20th October 2011, Spanishtraveller, scotland

we booked this hotel for its position and also as we had stayed in a sofitel ( Rome )before and were very pleased with it . Service was excellent , rooms comfortable and in a very central position meaning we could walk to most of the sites we had planned to visit as well as the theatre ( 5mins to picadilly theatre ) . Wi-fi was free which is a plus point ( it was charged for in Rome but apparently is now fre there also )

"Disappointing stay at Sofitel St James'"

7th October 2011, Ledbury, United Kingdom

I have stayed at this hotel 4 or 5 times per year for several years and have been a Platinum A-Club member for several years. Normally my stays are excellent, hence my regular repeat business. My latest stay was disappointing from all aspects, the room that was allocated to me was tiny-most hotels would have considered it for single occupancy, it was on the third floor when the hotel knows too well that my wife needs a room on the first floor. the cost was extortionate, I was charged over £400 for a room that was quite frankly awful. I will not comment on the issues regarding the refurbishment of the restaurant or the bar. I plan two more visits to London in October and November and will think very carefully about doing business with the Sofitel. It may well be that the management of this establishment don't appreciate there are other hotels in London. As a 'regular' visitor I feel most upset by the whole experience.

"Great location, outstanding service"

22nd September 2011, mceurope, Australia

We were very happy with every aspect of our stay in the Sofitel St James. The staff were very helpful and treated you like family, nothing was too much trouble. The location was great fro a tourist, easy access to London westend and all forms of transport. Will definitely stay here when in London again.

Management responseDear Madam, Dear Sir,I thank you for your positive feedback.I can tell that Sofitel Luxury Hotels has once again achieved its aim with MyBed. A unique bed concept to have our guests feel like lying on fluffy clouds. I am sorry that our shower system seemed complicated to you and much too powerful. I look forward to next stay at Sofitel London St James.With my best regards,Denis DupartGeneral ManagerSofitel London St James
« hide