Hotel address6 Waterloo Place
SW1Y 4AN LONDON
How to reach the hotelGPS :N 51° 30' 26.35'' W 0° 7' 56.63''
Contact the hotel
- Tel. (+44)20/77472200
- Fax. (+44)20/77472210
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Sofitel London St James - hotel reviews in London
Hotel code: 3144
Accorhotels.com customer reviews in partnership with TripAdvisor
24th February 2013, paularose02, Liverpool, United Kingdom
Great hotel and nice to see old and new alongside each other.Staff were attentive and efficient and service of a high standard.Only a couple of areas for improvement1. Bed too soft2. Quilts should always be 1 size bigger than bed i.e. for Queens, king size quilt to be provided3. For a 5 star hotel expect coffee machine to be standard for room not having to request itI would recommend this hotel to othersView management response »
Management responseI thank you for your positive feedback and I am glad to hear that you have had a most enjoyable time at Sofitel London St James.Regarding the points mentioned above I would suggest you to ask us to remove the MyBed system and place robes for your size when booking for your next stay. Coffee Machines are available upon request. We look forward to your next stay.Au revoir,Denis
21st January 2013, David_3051, Paris, France
I found the Sofitel London St James to be a fantastic hotel during my stay in London. Every little detail was taken care of by the ever vigilant hotel staff, who performed every function with extreme precision and grace. I could not find fault with anything during my stay. I would recommend this hotel to all. I look forward to my next visit in St James.View management response »
Management responseIt was a true joy to read your feedback and I thank you for that.I felt proud of my whole team when hearing that we have provided you with a flawless service. We also look forward to welcoming you back soon.A bientôt,Denis
21st January 2013, 1Spencer1, London, United Kingdom
This hotel was just want we wanted and more. From the moment we set foot into the hotel the service was impeccible. What I really liked was the "genuine" attention to detail. A generous room upgrade for my wifes birthday, a cute little cake and chocolates in the room also. We used the hotel as a night off from thje kids and were looking for a good nights sleep / bolt hole and this was perfect. This felt to me like a hotel that really "wants" to give a great service. I spent a long time geming up on London Hotels before I booked and was quite intrigued at the number of excellent refrences this hotel had. Now I know why.View management response »
Management responseWe could not be happier after reading your praises regarding our high standards of service. We all thank you at Sofitel London St James.Indeed we genuinely love to look after all of our guests and I can tell that they also notice it!We do our utmost to have our guests spend magnifique moments with us.We look forward to welcoming you back very soon I hope.Au revoir et à bientôt,Denis
"sofitel, london....a consistently high-quality experience in st james"
13th January 2013, living0naplane, Moscow, Russia
I've stayed in the Sofitel St James property many times. It's a top-notch hotel generally, but the service is particularly good. Rooms vary in size from a little tight to palatial. The gym is more of a fitness room, but if you just need cardio, it's fine. Complimentary wi-fi is a plus that an amazing number of other pricey hotels don't offer -- this hotel does.View management response »
Management responseThank you for pointing out our consistently high quality of service. You could not make my team and I happier! Indeed we put a lot in providing lot of attention to all of our guests.We look forward to welcoming you back soon.A bientôt,Denis
"THE BODYGUARD STAY"
10th January 2013, debbie_clark1, London
I stayed here with my daughter for a relaxing stay, and it was. We were made to feel very welcome and the reception and concierge were excellent. Breakfast was a little bit more chaotic but it was a busy weekend. I have stayed in London on a number of occasions, and I would say this hotel has a monopoly on the right attitude to their guests. Spa is well worth a visit as well.View management response »
Management responseI thank you for mentioning the excellent service provided by Front Desk & Concierge staff. Guests satisfaction is our utmost reward.I am truly glad to hear that you have felt our genuinely inter-action with our guests.We look forward to welcoming you back to the hotel as well as to the So-SPA.Au revoir,Denis
"My favorite hotel in London"
10th January 2013, Schreuder, The Netherlands
The Sofitel St James is my favorite hotel in London. I always tried to stay here on business trips. Reasons are the excellent (central London) location, the "quiet luxury" atmosphere, the great service orientation, the excellent bar & restaurant and: the beds! Long enough for a tall Dutchman and very comfortable. These days I travel to London privately and I have tried some other hotels, but find myself returning to the Sofitel St James. Although the hotel is on the expensive side (hence, the score for value), I appreciate the benefits (as listed above) greatly.View management response »
Management responseWhat a delight to read your positive feedback! I thank you for making my day.I am truly pleased to hear that we are your favorite hotel in London out of more then 1,500 hotels.Indeed our central location is quite an asset. We wanted to create however a haven of peace. I can tell that we have then achieved our aim.Our restaurant "The Balcon" and the St James Bar have also got a chic, cosy atmosphere.We look forward to your next stays encompassing both business and personal trips.A bientôt,Denis
"Weekend Visit to London"
10th January 2013, MichaelHP, Zurich, Switzerland
Very competent and friendly staff. Without noticing lost my wallet in the bar containing money which promptly returned in the evening to my room. Great character of hotel and wonderfully located near shopping district.View management response »
Management responseWe look after all of our guests in every circumstance being happy or unpleasant. I am glad to hear that we have found your wallet.We hope to have the privilege in welcoming you back soon.Au revoir,Denis