ibis Manchester Charles Street hotel

"great value"

21st May 2012, douglasgillespie1, Edinburgh, United Kingdom

only complaint would be the choice at breakfast,will defo be back,service was first class,hotel one of the cleanest i have stayed at,staff really friendly

Management responseDear Guest: Thank you for your kind comments and compliments about the staff. My team and I, are delighted that you enjoyed your stay at Ibis Manchester Charles Street, and we are looking forward to welcoming you back again soon. Kind Regards Jorge OteroGeneral Manager
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"Great Value"

14th May 2012, D1KYD, Camberley

Stayed on business with colleaues. Reception area clean and modern with a limited bar. Rooms clean and compact with pod bathroom. The shower was very good and surprisingly roomy. NCP carpark very close (30meters). Only down side on service was, on ordering DJ and coke the draught coke was flat and then had to pay again for the bottle of coke. Overall exeptional value for location(£48.00 per room).

Management responseDear Guest:Thank you for taking the time to write a review about your recent visit to at Ibis Manchester Charles Street. I’m delighted about your comments about our hotel and great deals. Also I have taken note about your comments about the bar. Looking forward welcoming you again at Ibis Charles Street. Best regards, Jorge Otero General Manager
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"Ok but facilities failed and noisy"

10th April 2012

For me, the internet was amazingly slow and kept cutting out every 20 seconds, meaning I could get no work done. The TV kept freezing, so the movies I paid for I couldn't watch. And the hotel is situated next to night clubs, and the double glazing does nothing to drown the noise out. Otherwise all fine

Management responseDear Guest; Firstly I would like to take this opportunity to thank you for your business with us at Ibis Manchester Charles Street. I would like to apologise for any inconvenience or discomfort you felt whilst staying with us. We do hope you will give us the opportunity to welcome you back to the Ibis Manchester in the future. RegardsJorge oteroGeneral Manager
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"Comfort despite a railway viaduct opposite"

4th April 2012, Shanghai, China

Production of my A Club card produced instant recognition and an accurate description of what I had book and paid for. My first room had an extra bed, which took up the desk space; I was immediately given another,appropriate room. This room was reasonably large and quiet, with an adequate bathroom and a TV which was easy to use.The one frustration was being obliged to get online by paying Orange, problems with the password, which did not distinguish easily O and 0, wasted a lot of time. The reception staff were patient and helpful. Once again, I fail to see why there should be a charge at all: the hotel Internet is already paid anyway, and at other Ibis hotels Internet access has been free.For the three nights I was there, the breakfast buffet was more than adequate; possibly not if the stay had been longer. The location was close to the venue of the conference I was attending and Manchester Piccadilly station. .

Management responseDear Guest: Thank you for your kind comments and compliments. My team and I, are delighted that you enjoyed your stay at Ibis Manchester Charles Street, and we are looking forward to welcoming you back again soon. Best Regards Jorge Otero
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"Manchester-Ibis"

27th March 2012, Zagreb, Croatia

Great stuff, good location and service. We choose this hotel whenever we visit Manchester, and we are still satisfied. I would recommended.Free wi-fi would make it even better.

Management responseDear Guest: Thank you for your kind comments and compliments. My team and I, are delighted that you enjoyed your stay at Ibis Manchester Charles Street, and we are looking forward to welcoming you back again soon.Kind Regards, Jorge Otero General Manager
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"March 2012 Cjarles St review"

26th March 2012, Dublin, Ireland

The hotel is clean and location is excellent for the university and the centre. Staff are friendly helpfull and professional. Rooms are clean and well equipped

Management responseDear Guest: Thank you for your nice comments. My team and I, are delighted that you enjoyed your stay at Ibis Manchester Charles Street, and we are looking forward to welcoming you back again very soon. Best RegardsJorge Otero
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"My stay"

22nd March 2012, Uckfield, United Kingdom

The hotel is comfortable without frills. A basic standard with all amenities necessary. The bar was serviced by reception which meant service was slow.

Management responseDear Guest: Thank you for taking the time to write a review about your recent visit to at Ibis Manchester Charles Street. I’m delighted about your comments about our staff, and we have noted your comments about the bar service been slow.Looking forward welcoming you again at Ibis Charles Street. Best regards, Jorge Otero General
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"Excellent budget hotel"

22nd March 2012, doubleshiny, Warrington, United Kingdom

No complaints about the Ibis, the staff were very friendly, the breakfast was good and was charged at only a fiver if you bought it in advance. The beds have memory foam mattresses and I got a great night's sleep. Only one small complaint, all the coffee in the room was decaf!

Management responseDear Guest: Many thanks for taking the time to write a review about your recent visit to at Ibis Manchester Charles Street. I’m delighted about your comments about your recent stay with us. Looking forward welcoming you again at Ibis Charles Street. Best regards, Jorge Otero General
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"IBIS Charles Street Manchester"

11th March 2012, Stockton-on-Tees, United Kingdom

Pre-exam accommodation. Room clean. Breakfast a bit pricey but recommend hotel if you're doing any business near the university. Parking is nearby £10 for 24hrs. Routine IBIS hotel and standard. Recommended for value.

Management responseDear Guest: Thank you for your kind comments and compliments. My team and I, are delighted that you enjoyed your stay at Ibis Manchester Charles Street, and we are looking forward to welcoming you back again soon. Kind Regards, Jorge Otero General
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"Good but something less"

4th March 2012, Helsinki, Finland

Relatively good serviced Hotel with good location and delicious breakfast. But heating system was very bad. It was too cold during the sleeping and cannot be controllable. Internet connection also optionlal with payment and cable connection was not working.

Management responseDear Guest:Thank you for taking the time to write a review about your recent visit to at Ibis Manchester Charles Street. I’m delighted that you enjoyed your stay, and we have noted your comments about the heating. Best regards,Jorge Otero
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"Shabby bedroom"

3rd March 2012, Belfast, United Kingdom

service,cleanliness and location good. Staff helpfulVery convenient for rail stations and universities, in a quiet streetBedroom a bit tired and shabby, stains on shelf area etcBed a little hard although got good sleep because very quiet.

Management responseDear Guest: Thank you for your kind comments and compliments. My team and I, are delighted that you enjoyed your stay at Ibis Manchester Charles Street, and we are looking forward to welcoming you back again soon. Kind Regards, Jorge Otero General Manager
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"The worst hotel I ever stayed in.."

19th February 2012, Wettingen, Switzerland

This was the worst hotel I ever stayed in, the location is bad, the rooms are not Ibis normal quality and the rooom heating didnt work.The staff were friends and tried to help by giving extr beding on some of the coldest nights of the year :-(

Management responseDear Guest;Dear guest, Firstly I would like to take this opportunity to thank you for your business with us at Ibis Manchester Charles Street. I would like to apologise for any inconvenience or discomfort you felt whilst staying with us. We do hope you will give us the opportunity to welcome you back to the Ibis Manchester in the future.Jorge OteroGeneral Manager
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"Appalling service"

13th February 2012, London

Stayed Monday night - Thursday morning. Left each morning at 6.30, returning around 20.00. Returned on Tuesday - room hadn't been made up. Reported it and was assured by reception that this wouldn't happen again. Returned on Wednesday - room hadn't been made up again. Loose electrical fitting in the shower/toilet cubicle. Television seemed unable to get a signal on ITV. Despite being an ACCOR Card Holder the receptionist failed to give me my complimentary drink voucher. Also despite this being my 4th week in a row at this hotel the receptionist made me fill in a whole new guest form. This stay has ruined my view of what had previously been an okay hotel.

Management responseDear guest, Firstly I would like to take this opportunity to thank you for your business with us at Ibis Manchester Charles Street. I would like to apologise for any inconvenience or discomfort you felt whilst staying with us. We do hope you will give us the opportunity to welcome you back to the Ibis Manchester in the future. Please feel free to contact me to h3143-gm@accor.com.Best RegardsJorge Otero
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"Not sure what is going on but standards at this hotel is dropping."

8th February 2012, Singapore, Singapore

I've stayed at this Ibis a couple of times before, as well as many other Ibis hotels over the world. However, on my most recent stay here, I had to change rooms twice due to certain faults. In my first room, the television did not work despite many attempts by the staff to get it working. I was moved to another room. Fortunately, I had not unpacked. In the second room, I unpacked, had dinner, and wanted to take a shower before I slept, and I found out that the door for the toilet was coming off it's hinges. I can't close the door and therefore can't take a shower. I was moved again, but this time I had to pack up my stuff which was quite a bit of a hassle. My final room was better, but there were weird noises coming out from the air-conditioning unit. I sincerely hope that the Ibis management do something to maintain the quality that is expected of it and not let us customers down by having rooms that have faults. Thanks.

"noisy neighbours but great location"

1st February 2012

When we stayed the hotel looked to be having some refurbishment there was bare plaster on some of the walls and quite a bit of dust to one side of the reception area however the bit that was done looked modern and clean The rooms were quite dated with what looks to be caravan type seating however the bed was warm and comfortable. There was a considerable amount of noice in the form of shouting in the early hours of the morning both outside and inside the hotel. The breakfast area was very uninviting with what appeared to be a large amount of guests squeezed into a small place (we opted to eat out).For a city centre location though we found it to be great value for money for its proximity to nightlife and shopping.

Management responseDear Guest: Thank you for taking the time to write a review about your recent visit to at Ibis Manchester Charles Street. I’m delighted that you enjoyed your stay and we have noted your comments regarding the noise. On your next visit to Ibis Manchester CS, please request one the quietest rooms we have away from the buildings next door.Looking forward welcoming soonJorge OteroGeneral Manager
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"city break"

25th January 2012

bedroom required updating,bed very comfortable but awoke early in morning by workmen in hotel.Surrounding area much to be desired but central to all in city. Breakfast was worst in had encountered in a city budget hotel

Management responseDear Guest:Thank you for taking the time to review your stay at Ibis Manchester Charles Street. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion we failed to meet your expectations at breakfast. Your constructive feedback is very much appreciated as it enables us to improve our standards. Please be assured that the issues raised will be fully investigated. Thank you once again for your reviewKind RegardsJorge OteroGeneral Manager
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