Hotel address96 Portland Street
M1 4JY MANCHESTER
How to reach the hotelGPS :N 53° 28' 38.39'' W 2° 14' 26.68''
Contact the hotel
- Tel. (+44)1616199000
- Fax. (+44)161/2340610
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ibis Manchester Centre Portland Street - hotel reviews in Manchester
Hotel code: 3142
Accorhotels.com customer reviews in partnership with TripAdvisor
"Great locaton, lovely staff, rubbish air-con."
25th September 2013, JimmyPage78, Todmorden, United Kingdom
A great hotel, unfortunately the room temperature was way to hot. The staff were really helpful with fans and offering a different room but it was just too warm. If true air conditioning was installed I would return as everything else was spot on. If you like a room at 22 - 25c with no fresh air then look no further.
11th September 2013, SOul480, Manchester, United Kingdom
We booked into the Hotel for 2 nights, our room was clean, spacious, the staff were very helpful and the location was ideal in the centre of Manchester. The only hiccup was the first night of our stay there was a couple of idiots outside on the landing in the early hours, having a very loud arguement waking people up. We would stay again.
"Value for Money"
8th September 2013, heather488, Manchester, United Kingdom
This Ibis was perfect for our trip. Room was spotless and the staff were very friendly and helpful. Would certainly use Ibis again and Manchester is a city well worth a visit. Lots to see and do and the bars and restaurants are brilliant.
4th September 2013
We knew this was a budget IBIS hotel, but didn't realise just how budget it was. Perhaps it was just the floor we were on (1st floor) but the room had stains on the walls, only one towel, no body wash/soap in the shower. It was pretty dire. Some guys were having a bit of a party in the corridor and there were empty alcohol bottles dotted around the floor. It had the feeling of a hostel. When I checked in they made me make a payment of 1 penny. I don't care about the cost, but thought this odd. We paid over £70 for the room and thought it wasn't worth this much.
3rd September 2013, royalocean, London, United Kingdom
I have stayed many times at this hotel and have found it to offer good value and a great night's stay. This trip I was very disappointed. A group of party-goers checked in on my last night and spent the early part of the evening running along the corridors, shouting profanities. I called reception at 10.30pm and the duty manager said she would sort things out. All was quiet for 20 minutes or so, and then the noise started again. I called again to complain at 1.30 am and the night manager, Francis, visited the floor to try to sort things out. Again, the noise stopped - for another 20 minutes - and then the frolics began again. I had to set off for work at 5.30am and hadn't had a wink of sleep. The hotel's 15-minute service promise was certainly not met - and to add insult to injury, the check-in manager disputed my Accor Gold card accreditation.
"Manchester Pride Weekend"
29th August 2013, rprobson, London, United Kingdom
As a seasoned traveler and an Accor Club card member, I use Accor Hotels a lot, all over Europe. We initially chose the IBIS Hotel, Portland Street, Manchester for it's location so that we didn't need to have to travel too far each day. The location of this hotel is absolutely perfect for Canal Street and City Centre.IBIS beds have recently been upgraded and this is very noticeable - it's just a pity that in doing so, Accor Hotels didn't feel the drive to upgrade the room interiors and bathrooms at the same time. The fixtures & fittings are dated and (at least in our room) damaged.The housekeeping staff are excellent.The breakfast and the reception staff (who also appeared to double up as restaurant brigade) were the worst of this experience to be honest and this is something that IBIS need to seriously focus on improving.Price consideration - incredibly expensive for a budget hotel IMHO. Excluding breakfast, at £105 for Friday and Sunday evenings, this was too expensive for the quality of hotel and star rating (2* I believe). On Saturday evening we paid £165 for the same room. This is Manchester! I wouldn't pay this in London - so was shocked to have to pay this in Manchester - it would appear that IBIS got greedy selling sub-standard accommodation and even lower standard breakfast, over the Manchester Pride weekend - Shame on Accor hotels.View management response »
Management responseThank you for taking the time to share your constructive feedback. Please accept my sincere apologies for not meeting your expectations and my colleagues failing to impress you during your breakfast. At the ibis we always strive to improve and your feedback is very valuable to us. Our pricing during this prestigious event was definitely higher than our usual weekend's, however still it was half of what other hotels were charging in the same location as we are always try to offer value for money to our guests. Once again thank you for your review and I hope that you will give us the opportunity in the future again to welcome you back in Manchester and to impress you with with our usual high standards.Kind regards Ioannis Koletakis General Manager
"Good value, good friendly and efficient service"
29th August 2013, ruskin25, oxfordshire
Stayed 3 nights last week at the Ibis Portland street, Manchester. Never used an Ibis before and was pleasantly surprised. The hotel was clean throughout, the staff were friendly and very helpful. I had a snack type meal on two nights which was nicely presented, tasty and well priced. Breakfast (an optional extra) was also most acceptable. I will return if business takes me back to Manchester.Allan WebbView management response »
Management responseDear Allan, Thank you for sharing your great feedback with us. My team and I we are very pleased to hear how much you enjoyed your stay in our hotel and looking forward to welcome you back again very soon. Kind regards Ioannis Koletakis General Manager
"Basic, cheap and cheerful. Bedroom carpet needs replacing!!"
20th August 2013, Kirstyn H, Tarah1
Booked this budget hotel for 7 people having a tourist weekend in Manchester.Main reception area very clean and tidy. Small bar which seems to be open if you want it 24hrs! Staff very friendly and breakfast very good for just £7.95. Hot and a good choice.Rooms - bed big and comfortable, bathroom is like a preformed cubicle which is odd but a large very good shower and clean. The bedroom carpet was stained and in serious need of some thread! My feet told me this after lots of walking around Manchester and then dancing in silly heels!! That aside would book it again as more than does the job for what we wanted and paid next to nothing for a city center hotel.View management response »
Management responseThank you for your great feedback. I am very sorry that the carpet was not up to our usual standards. At the same time i was very pleased to hear how comfortable and clean you found our rooms and lobby. Once again thank you for your review and looking forward to welcome you back again in the near future. Kind regards Ioannis Koletakis General Manager
"Excellent location but a bit noisy"
4th August 2013, LilianaTC
The location couldn't be any better, and if you book in advance you can get a very good price for it. The only problem we've faced was the noise, as it was near the main road.The room was smallish, but it was clean and comfortable. Good value for moneyView management response »
Management responseThank you for your great feedback. I am very sorry that you were disturbed by the street noise. Please let us know in advance of your next visit and we will allocate a quiet room overlooking our courtyard. At the same time i was very pleased to hear how comfortable and clean you found our rooms. Once again thank you for your review and looking forward to welcome you back again in the near future. Kind regards Ioannis Koletakis General Manager
"Great value, great location"
22nd July 2013, Paulie2013_13, London, United Kingdom
I stayed in the Ibis Portland Street for one evening after a client meeting and was very pleasantly surprised by the high level of service, room cleanliness and great location (proximity to both business district and quality bars and restaurants), particularly given the very competitive room rates.View management response »
Management responseThank you very much for sharing your thoughts about your stay in ibis Manchester Portland Street. It is always a pleasure for our team to read that our commitment to customer care is appreciated. I was very pleased that you find your room to be cleaned to high standards.Once again thank you for your review and I am looking forward to welcoming you back in the near future.Kind regards,Jeremy VranckenAssistant General Manager
17th July 2013, Barry D, Weymouth, United Kingdom
Moderately priced hotel in good central location. The bed was slightly uncomfortable but otherwise clean and tidy well appointed rooms. The attitude of all staff was good and check in and out excellent and quick. There was a lot of noise from what was probably a stag party around 3 o'clock Sunday morning but not entirely suprising for a central ,location large city hotel.View management response »
Management responseThank you very much for your feedback. I am pleased to read that the team has delivered you with Great customer service. However, I am sad to see that you were disturbed by some noise from another party.I will be very pleased to welcome you back in ibis Manchester Portland Street on your next visit in Manchester.Yours sincerely,Jeremy VranckenAssistant General Manager
15th July 2013, Maciej_Sthlm, Stockholm, Sweden
The location was perfect, very close to the bars, clubs & shops I was going to visit during my stay. The room was small but very clean & fresh. I especially liked the service at the reception, the staff was very nice & friendly & I could leave my bags for a couple of hours after I had checked-out, which was very convenient! I am definitely coming to visit the hotel again.View management response »
Management responseThank you very much for your kind words, I was very pleased to hear how much you enjoyed your stay with us. I was also very glad that our team demonstrated to you how much we care about our guests, the hotel and our company reputation.Once again thank you for your feedback and looking forward to welcoming you back at Ibis Manchester again very soon. Kind regards,Jeremy VranckenAssistant General Manager
"Always enjoy staying at Ibis Hotels"
5th July 2013, Billwh, Singapore, Singapore
All staff were helpful and the buffet breakfast is great value. I would recommend Ibis ..... The Free Wifi is a huge bonus also. I cI dropped off my baggage early and staff were good enough to take care of it until I check in and this gave me the freedom to walk about the cityBillView management response »
Management responseDear Bill,Thank you very much for your nice feedback. My team and I very appreciated your comments. Indeed, the Free Wi-Fi is now available throughout the hotel which is a great addition to our product.Once again, thank you very much for your review and we are looking forward to welcome you at the ibis Manchester Portland Street on your next visit.Yours sincerely,Jeremy VranckenAssistant General Manager
"Great location and good value"
4th July 2013, TravelBadgerGal, Knoxville, Tennessee, USA
I was pleased with this hotel. It has a great location near the Oxford Road Station, and is really not that far from Piccadilly. Portland is a busy road so it was a bit noisy but not too bad. My room had some broken items - non-working lights and the drapes no longer had a pull so it was difficult to open and close. The staff were all very friendly and helpful.View management response »
Management responseThank you very much for sharing your thoughts about your stay in ibis Manchester Portland Street. It is always a pleasure for our team to read that our commitment to customer care is appreciated.I also noted your comments regarding the non-working lights and the drapes pull missing. I would like to confirm that this does not represent our normal standards and I can assure you that this issue has now been fully fixed. Also, I have passed your comment to our Maintenance Engineer who is sincerely sorry for allowing this to happen.Once again, thank you for taking the time to give the hotel your valuable feedback and trusting that with the actions documented above we will have the pleasure of your company at Ibis Manchester Centre Portland Street again very soon.Yours sincerely,Jeremy VranckenAssistant General Manager
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.