ibis Liverpool hotel

"Don't stay on the ground floor... on a Saturday night"

10th May 2012, lucieboo_12, Bristol, United Kingdom

Given the service offered (cheap accommodation in the city centre) we ought to have expected being woken at 3am by a crowd of drunk Irish men hammering on our door. It was a rude awakening. The chances are, I'll stay in an Ibis again - as a last resort.

Management responseMany thanks for taking the time to comment. We appreciate all feedback. If you’d like to talk about the matter further, please feel free to call me on 0151 706 9800 or email me on h3140-gm@accor.com. Kind regards, Lisa Thornborrow
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"Ibis hotel Liverpool"

1st May 2012, LucyW67, Reading, United Kingdom

The location was perfect for our conference. Many local attractions, shops and restaurants were within a 10 minute walk. All the staff were very helpful and the room was basic but perfectly adequate. The beds are very firm, which I prefer but many do not.

Management responseThank you so much for taking the time to write a review and I am very happy that you enjoyed your stay whilst attending the conference. Thank you so much for your kind words and I look forward to welcome you back again soon! Kind regards, Lisa Thornborrow, General Manager
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"Better than expected!"

28th April 2012, ThunderBug, East Anglia

Stayed here for two nights to see a concert at the Echo Arena which is directly opposite thus the location was superb for the venue and for the docks. In fact the hotel is prime location to the city centre too!Plenty of parking space on the premises complete with barriers and extremely value for money.As a budget hotel I was not expecting much especially as I had stayed at the Travelodge in Manchester the night before which although cost more than the Ibis was severely below par in comparison!The double room was clean and cosy and the bathroom was nicely tucked away in the corner and the shower was extremely spacious! Although we were located facing the main road there was no traffic noise at all.The breakfast although I thought was pricey at £7.50 was really worth it as there was a vast amount of choice of hot and cold foods and drinks to choose from and had us well-fed for our 3 hour journey back home.The staff are approachable and friendly or maybe that is scousers in general? This was my first visit to Liverpool and it is an amazing city for which I am already planning a return visit in August and would definitely stay at the Ibis again!

Management responseThank you so much for writing a review and your kind words with regards to the hotel and the staff. The hotel is ideally located close to the Liverpool Echo Arena and also very close to the Liverpool One shopping centre with its bars and restaurants. We look forward to welcoming you back to Ibis Liverpool City Centre in August. Kind regards, Lisa Thornborrow, General Manager
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"GOOD VALUE, SUPERB LOCATION"

19th April 2012, JeanWolverhampton, Wolverhampton

Very comfortable room with everything we needed. Nice bathroom. Breakfast was included on special deal, and had excellent choice with both continental and/or English. Restaurant also available for lunches/dinner. Staff very helpful and efficient.Superb location opposite entrance to the new renovated docks. The 'Liverpool Eye' was across the road, and the Beatles Experience couple of minutes away. The Echo Arena only couple of minutes walk. Dockland area beautifully restored, and also very close to the Maritime Museum, and the brand new Liverpool Museum. The Liver Buildings were approx, 10 minutes walk through the Docklands, and also the 'Ferry Across the Mersey departed from the pier opposite. Open top bus tours also departed from Canada Boulevard in front of Liver Buildings.Very close to several other very interesting museums and Art Galleries. Bus Station one minute from the hotel with buses to the centre, for the cathedrals and super shopping area. Liverpool has some beautiful old buildings, all beautifully restored, and it has the largest number of listed buildings in the country outside of London. Lots of things to see and do, and would certainly recommend anyone to visit - they would certainly be impressed with Liverpool.

Management responseGlad you had a good time at Ibis Liverpool! Hope to see you again soon. Kind regards, Lisa Thornborrow, General Manager
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"RIP OFF!"

18th April 2012, bluearmycarl, Leicester, United Kingdom

We booked a full YEAR in advance for this years grand national meeting, paid £340 for a 3 night stay. the rooms are basic, the hotel smelled like an old peoples home & the general cleanliness was very questionable. it did not help with groups of lads also staying there who found it amusing to come in drunk and knock on doors and run down corridors, equally fast food was regularly seen strewn down corridors. even on our last night we awoke to find a dead chicken in the corridor! considering cctv is throughout, the staff seem totally oblivious to anything going on. a complete disgrace to call it a hotel, its a doss house. avoid it at all costs

Management responseI am sorry that on this occasion you were disappointed with your stay at Ibis Liverpool. I treat all feedback with the utmost seriousness and I am currently investigating the matter. Please feel free to contact me on 01517069800 to discuss this further and in person. Kind regards, Lisa Thornborrow, General Manager
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"Good Value for Money"

13th April 2012, Mac38, London

The Ibis chain of hotels do what they say - cheap and cheerful and value for money.This hotel is right next door to Albert Dock, Liverpool One shopping area and the tourist spots, such as Mathews Street for The Cavern Club.Staff were friendly and very helpful, the room was standard Ibis - comfy bed, hot shower, clean and tidy.My only disappointment was from other guests who seem to think it is ok to talk and shout in the corridors when returning in the early hours of the morning. Maybe a few signs in the lifts and in the rooms might help people to be aware of others.But this wouldn't stop me using this hotel again.

Management responseThanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. We do our utmost to control the noise, however on occasions this can prove to be difficult. We thank you for your understanding. Kind regards, Lisa Thornborrow, General Manager
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"Right in the Middle"

9th April 2012, James186403, Coventry, United Kingdom

Great hotel for location.Docks just over the road and a few minutes walk into the centre of Liverpool.

Management responseMany thanks for posting your comments. We appreciate all feedback very much and the team and I look forward to welcoming you back to Ibis Liverpool in the near future. Kind regards, Lisa Thornborrow, General Manager
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"Usual High StandaRD"

3rd April 2012, Preston, United Kingdom

The Ibis is Liverpool is well managed and friendly. I have stayed there at least 15 times over the last 6 years and have always received the same level of service. Its rates are very reasonable and as a result it is always busy. Book early.

Management responseMany thanks for posting your comments. We appreciate all feedback very much and the team and I look forward to welcoming you back at . Kind regards, Paul Smith, Team Leader.
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"IBIS hotel"

26th March 2012, Bradford, United Kingdom

Did exactly what it said on the tin.Great location very handy for the waterfront attractions and the Baltic Fleet (try the Wapping Stout).

Management responseI’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards, Paul Smith, Team Leader.
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"Have stayed many time & would definitely return."

24th March 2012

Excellent location in a great city. Friendly, helpful & courteous staff. Clean & well decorated rooms. Good choice of tv channels. Excellent views across the Mersey dependant on room location - ours was fantastic.

Management responseMy team and I very much appreciate your kind words, and we’re glad to have been a part of your visit. We look forward to welcoming you back at the Ibis Liverpool. Kind regards, Paul Smith, Team Leader
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"Worst place ever"

13th March 2012, Birmingham, United Kingdom

During a two night stay, youths were tearing up and down the corridors throughout the night, shouting to their friends and hammering on each others (and our) doors. This literally continued until past 6am, resulting in two utterly sleepless nights. We requested a room change, but the hotel was full and so we had to endure the second night of torment. We will never stay in an Ibis again.

Management responseI’m so sorry that you were disappointed by your experience saying with us at Ibis Hotel Liverpool. I appreciate the feedback and rest assured that we take all comments very seriously. We are looking into the matter, but feel free to contact me on 01517069800 or email me on h3140-gm@accor.com to discuss this further. Kind regards, Lisa Thornborrow, General Manager, Ibis Liverpool.
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"Ibis Liverpool"

7th March 2012, Tamworth, United Kingdom

The hotel and location were perfect for our intentions(visiting the Echo Arena and some general sightseeing) but was slightly dis-appointed that the rooms were cheaper at the hotel than we had paid.Hotel and staff were very good.

Management responseMy team and I very much appreciate your kind words, and we’re glad to have been a part of your visit. We look forward to welcoming you back at Ibis Hotel Liverpool. Kind regards, Paul Smith , Team Leader, Ibis Liverpool.
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"Great Stay"

27th February 2012, Sheerness, United Kingdom

I stay at this hotel every 2 weeks and enjoy all elements, including location, cleanliness and the way you are made welcome. I have always slept without any problems or disturbance from other guests. My only issue is the ironing room which could do with a second iron

Management responseWe at the Ibis Liverpool very much appreciate all your thoughts. We are pleased that you enjoyed your stay, and having noted all your comments. We look forward to welcoming you back in the near future. Kind regards Paul Smith, Team Leader.
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"Noisy"

15th February 2012, TheJudgeManchester, manchester

Stayed here one saturday night, the hotel is over priced for what it is and they now charge £3 parking which just shouts greed to me.Location is OK but they need to patrol the corridors as the guests are left to shout and run about all night. Liverpool now has some of the mosts expensive hotels in the UK due to its new found popularity but standards havent risen at this hotel to match.

Management responseI’m so sorry that you were disappointed by your experience saying with us at the Ibis Liverpool. I appreciate the feedback and rest assured that we take all comments very seriously. We are looking into the matter, but feel free to contact me on 0151 7069800 or email me on h3140-gm@accor.com to discuss this further. Kind regards, Lisa Thornborrow, General Manager
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"Ibis - Liverpool"

6th February 2012, Oldbury, United Kingdom

Hotel is ideally situated for those visiting Albert Dock and Liverpool city centre. Hotel generally clean and tidy although some decoration a little tired, sofa in reception had a damaged arm which was loose and likley to fall off at some time soon.There was a problem with the TV service although this was compensated for by complimentary broadband service.

Management responseThanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Rest assured we will address them. Kind regards, Paul Smith, Team Leader
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"disturbed sleep but dealt with very satisfactorily"

30th January 2012, Lansdownwind, Bath, United Kingdom

The hotel is in an excellent location for visiting Liverpool and it's attractions. The room was clean and the bed very comfortable. Staff were friendly and helpful and the breakfast as one would expect.There was an incident during the night which involved a group of lads I assume on a stag night for which the police had to be called. This did disturb our sleep somewhat and as we were only staying for one night rather spoilt our impression of the hotel even though they did what they could to contain the incident.However what impressed me was the response I had from the hotel manager after I had filled in the hotel's questionnaire. He contacted me via email and offered to refund the cost of my stay and invited me back at a reduced rate to 'see how his hotel really was'.I believe it's not what goes wrong, it's how it's put right that matters and the hotels response was excellent customer service and I have no problem in staying there again.

Management responseThank you very much for taking the time to post your thoughts on here. I’m glad you feel satisfied with how we handled the issues during the weekend you stayed and I look forward to welcoming you back to the hotel in due course. Kind regards, Lisa Thornborrow, General Manager
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"Ibis Liverpool City centre"

9th January 2012, Dundee, United Kingdom

Good clean hotel in excellent location. Friendly staff and on the first night I got a very good half price winter deal. The second night wasn't planned and was booked the following evening so I had to pay the normal rate. Overall thoroughly enjoyed my stay and would recommend it to anyone.

"Perfect stay in Liverpool"

10th October 2011, Recife, Brazil

Best location in downtown Liverpool, a walking distance to Albert Dock, city center, Beatles Museum, Cavern District... Nice and helpful staff. The guy at the reception was really nice, gave useful information about the city and things to do. Strongly recommended, everything was perfect except for one thing, on our last day they forgot to set our wake up call and we almost missed our train to london...

Management responseThanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, I am sorry to hear that you did not receive a wake up call, I have taken note of your comments. Rest assured we will address them. Kind regards, Amine El Guaddar Assistant General Manager.
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