Hotel - ibis Liverpool Centre Albert Dock - Liverpool One
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Ibis Hotel Hotel

ibis Liverpool Centre Albert Dock - Liverpool One Hotel

27 Wapping 
L18LY  LIVERPOOL
UNITED KINGDOM

1,656 reviews
TripAdvisor Rating Based on 1,656 reviews
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From 44.00 GBP Non member rate
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Electric car recharging units
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

  • 192 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • Crib on request
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • Radio in room
    • Crib on request
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our customer reviews for ibis Liverpool Centre Albert Dock - Liverpool One

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,656 reviews

jjerrarddinn 2017/06/01
« Great hotel for a short city break »

Hotel is in a great location, directly opposite the Echo Arena and Albert Dock and adjacent to Liverpool One. Staff for friendly, making check in / check out effortless. Thoroughly recommend for those looking for a convenient and reasonably priced hotel.

IbisLiverpool, Team Leader at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this review

Dear Guest, Thankyou for taking the time to leave your feedback. It's great to see that you enjoyed your time in Liverpool and your stay with us. I'm glad that you found our location at the Albert Dock convenient whilst visiting Liverpool and I hope we get the chance to welcome you back again in the future. Regards, Stephen Maddison Team Leader

Roger H 2017/05/22
« Disappointed »

When I arrived I found the enterance reception very dark due to the decor. The booking in was acceptable but did not one guest trying to explain her booking and the changes to the member of staff who was clearly not listening. I had booked a disabled accessible room which was clean, roomy and well maintained by the housekeeping staff. However the heating/air conditioning did not work. The bathroom / wet room was a good size, however the sliding door needs maintenance and painting. Due to water ingress the paint has flaked off. Unfortunately due to hen and stag parties staying at the hotel at the weekend the hotel was very noisy during the night and the security staff totally ineffective. Because the hotel was full breakfast was chaotic, frequently running out of pottery and cutlery let alone food. Unfortunately the staff on duty, especially one, could only be classed as unatentive and rude. The staff wear a tee shirt stating ' welcome home', it should state ' I listen and smile'. Some staff need educating in customer service. The evening staff on the bar provide good service and some nice food. There is a nice seating area outside the hotel with benches and tables. But beware of the metal seats and tables as these are rusty and may damage clothing. Having stayed at other Ibis Hotels I was disappointed with this one. I do hope the company takes some action to improve this hotel.

IbisLiverpool, Team Leader at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this review

Dear Guest, Thankyou for taking the time to leave your feedback. I apologise that on this occasion your stay did not live up to your expectations. Regards, Stephen Maddison Team Leader

Brian C 2017/05/04
« Weekend break in Liverpool »

Price and previous stays with Ibis in other locations made us choose this hotel. A good location to explore Liverpool, opposite Albert Dock and easy walk to the shops and many attractions that you can find in Liverpool. The hotel is the normal standard that we have come to expect from Ibis comfortable beds and very good pod bathroom's. Our room rate included buffet style breakfast cooked available till 10 then continental till 12. The staff were friendly and helpful. Our only criticism was our room was close to the kitchen and with the window open was a bit noisy, next time we stay we'll ask to stay in another part of the hotel.

IbisLiverpool, Team Leader at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this review

Dear Guest, Thankyou for taking the time to leave your feedback. It's great to see that you enjoyed your stay with us and found our location at the Albert Dock conveniant during your visit to Liverpool. We look forward to welcoming you back again in the future. Regards, Stephen Maddison Team Leader

Y3275ZKalanm 2017/04/25
« Spring Break »

Hotel great location, staff friendly and welcoming, hotel also kept clean & tidy, rooms comfortable, car park was busy at times, but fortunate to catch a space at the right time, for which there is a £8 per day charge

IbisLiverpool, Team Leader at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this review

Dear Guest, Thank you for taking the time to leave your feedback. It's good to see that you enjoyed your time in Liverpool and your stay with us and im glad that you found our team friendly and helpful. I do hope we get the chance to welcome you back again in the future. Regards, Stephen Maddison Team Leader

498mf 2017/03/29
« got there in the end »

breakfast first day was a wash out as everyone came same time and they ran out of food - the manager went shopping! second day this was fixed. Otherwise staff were v good and helpful, location is good for the docs

IbisLiverpool, Team Leader at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this review

Dear Guest, Thank you for taking the time to leave your feedback. I do hope you enjoyed your time in Liverpool and stay with with us and i'm glad to see you found our team friendly and helpful during your stay. I hope we get the chance to welcome you back again, for the best prices go direct to our website. Regards, Stephen Maddison Team Leader

Lucy A 2017/02/20
« excellent location »

We stayed three nights and it was very good value for such a central location. Had a great view over the docs and could walk everywhere easily. Staff were friendly and we had a very comfortable nights sleep. It was also very quiet.

IbisLiverpool, Team Leader at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this review

Dear Guest, Thank you for taking the time to leave your feedback. I'm glad you enjoyed your stay in Liverpool, and liked the view! I'm happy that you found our team friendly and rooms comfortable during your stay with us. We hope we get the chance to welcome you back again soon! For the best prices go direct to our website. Regards, Stephen Maddison Team Leader

Reimo M 2017/02/18
« We have mini vacation in liverpool! Location was very Good, 5 minutes to Liverpool One bus station and Albert Dock. »

Staff was very friendly and helpful. Perfect stay with child. We had family room and there was enough space for all of us. Shopping center is about 5 minutes walking. Also cheap price for staying 3 nights

IbisLiverpool, Team Leader at ibis Liverpool Centre Albert Dock - Liverpool One, responded to this review

Dear Guest, Thank you for taking the time to share your experience. I'm happy that you enjoyed your stay in Liverpool! I'm glad that you found our location at the Albert Dock convenient and our prices reasonable. We hope we get the chance to welcome you back again in the future. Go direct to our website for the best prices. Regards, Stephen Maddison Team Leader

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