Mercure Sao Paulo Nacoes Unidas Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,566 reviews

Mercure Sao Paulo Nacoes Unidas Hotel - Image 1
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Mercure Sao Paulo Nacoes Unidas Hotel - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • No charge for children aged 12 or under staying with their parents

  • Hotel in São Paulo with a pool, sauna, and gym in the play area

  • Less than 10 minutes away from the Transamérica Expo Center

  • 33-minute drive to access Anhanguera Highway

  • 14-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Mercure Sao Paulo Nacoes Unidas Hotel

R Prof Manoelito de Ornellas 104, Chacara Santo Antonio
04719040 SAO PAULO
Brazil

GPS:-23.63194, -46.71082

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BOM JARDIM

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,566 reviews

TripAdvisor Rating  3.5/5  656 reviews

Need renewals and staff training

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The hotel is outdated in some instances. Staff needs to be trained and sometimes is overwhelmed. Typical example during breakfast if you order they tend to forget your order and regarding the chambermaid does not replenish shampoo, tissues, etc unless you asked for it. As part of the accord group they don't offer the amenities assigned to your level.

Dear Selma , Thank you for your review. The impressions and comments of our guests are extremely valuable for us to improve our services. I hope to have the opportunity to welcome you again soon. Ana Paula Kimura General Manager Mercure SP Nações Unidas

Well located, average stay

Customer review rating 3.0/5

Laurentino Business - Confirmed reviews ALL

Well located. Helpful staff at the front desk, but VERY POOR catering (restaurant and breakfast).

Dear Laurentino , Thank you for your review. The impressions and comments of our guests are extremely valuable for us to improve our services. I hope to have the opportunity to welcome you again soon. Ana Paula Kimura General Manager Mercure SP Nações Unidas

Customer review rating 4.5/5

Jaime F. Couples - Confirmed reviews ALL

Só faltou o early check in

Prezado Jaime, Obrigada por sua avaliação. As impressões e comentários de nossos hóspedes são de extrema valia para melhorarmos nossos serviços. Espero ter a oportunidade de recebe-lo novamente em breve. Ana Paula Kimura Gerente Geral Mercure SP Nações Unidas

Tax bill too long to be sent

Customer review rating 2.5/5

Manoel D. P. N. Business - Confirmed reviews ALL

Still waiting for tax bill issued on email I informed on front desk on check in and checkout making sure it was the proper one.

Dear Manoel decio Pinheiro N., Dear Mr. Manoel, good morning! Thank you for rating. A little while ago I sent you the invoice in your email as requested. I remain available. Sincerely, Robson Almeida Coordenador de Recepção Mercure SP Nações Unidas

Mercure dont send me the Invoice

Customer review rating 1.5/5

Andre M. Business - Confirmed reviews ALL

Paid the stay by 29 january. And, february 2nd, i still dont have the Invoice.

Dear Andre Luiz Chaiben M., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Nacoes Unidas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Paula Kimura Gerente Geral Mercure SP Nações Unidas

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Other web-users rate our hotel

  • 227 reviews 9.3/10 Location
  • 680 reviews 7/10 Room
  • 588 reviews 8.1/10 Service
  • 18 reviews 6.3/10 WiFi
  • 333 reviews 7.5/10 Breakfast
  • 246 reviews 6.8/10 Cleanliness
  • 145 reviews 3.1/10 Value

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