Hotel - Mercure Sao Paulo Privilege Hotel
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Mercure Hotel

Mercure Sao Paulo Privilege Hotel

Avenida Macuco 579  Moema 
04523001 SAO PAULO
BRAZIL

458 reviews
TripAdvisor Rating Based on 458 reviews
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Mercure Sao Paulo Privilege Hotel

Mid-scale hotel for business trips or leisure

The Mercure São Paulo Privilege hotel is located in the desirable district of Moema, on a street crossing Avenida Ibirapuera, close to the Ibirapuera shopping center and Ibirapuera Park. The area boasts a variety of bars and restaurants as well as the city's most famous shoe shops. The hotel offers easy access to Avenida 23 de Maio and Avenida Brasil and is just a few miles from Congonhas Airport.

Ibirapuera Park, Museum of Modern Art, Planetarium, MASP art museum, shopping malls, bars and restaurants offering local and international cuisine 24/7. There are countless discoveries to be made - hotel staff can advise you on what to visit in São Paulo.

This hotel is Planet 21 Silver
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Wheelchair access
  • Breakfast
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Wheelchair access
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Hotel open 24 hours a day
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 2 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
See all services

Our rooms

Our apartments are air-conditioned, with cable TV in the bedroom and lounge, minibar, electronic safe and wired or Wi-Fi Internet access... as well as views of the charming Moema district.

  • Standard Apartment with one double bed
    Standard Apartment with one double bed

    Apartment with double bed, carpet in both rooms, cable TV, microwave, minibar, WIFI Internet, digital safe, hair dryer and individually controlled air conditioning (cool air). Accommodates 2 people.

  • Superior Room with twin beds
    Superior Room with twin beds

    Superior Apartment with twin beds. Laminate flooring, desk, WIFI Internet, 32'' LCD cable TV, minibar, digital safe, individually controlled air conditioning (cool air) and hair dryer. Accommodates 2 people.

  • Classic Apartment with twin beds
    Classic Apartment with twin beds

    A two-room apartment with twin beds, carpet in both rooms, cable TV, microwave, minibar, WIFI Internet, digital safe, hair dryer and individually controlled air conditioning (cool air). Accommodates 2 people.

  • Superior Apartment with a queen size bed.
    Superior Apartment with a queen size bed.

    Superior Apartment with a queen-size bed. Laminate flooring, desk, WIFI Internet, 32'' LCD cable TV, minibar, digital safe, individually controlled air conditioning (cool air), and hair dryer. Accommodates 2 people.

  • Privilege Apartment with twin beds
    Privilege Apartment with twin beds

    Apartment with Privilege services. Free WIFI, 42-inch LCD cable TV, minibar, digital safe, air conditioning, hair dryer, full range of amenities, electric kettle for making tea and coffee, bathrobe, slippers and a complimentary newspaper.

  • Privilege Apartment with a queen size bed
    Privilege Apartment with a queen size bed

    Apartment with Privilege services. Free WIFI, 42-inch LCD cable TV, minibar, digital safe, air conditioning, hair dryer, full range of amenities, electric kettle for making tea and coffee, bathrobe, slippers and a complimentary newspaper.

  • 135 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • Airconditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

VILA CONTE 24H Restaurant
Lunch 00:00 - 00:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 00:00 - 00:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

VILA CONTE 24H Type of cuisine: Mediterranean

Find out more and book
VILA CONTE Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

VILA CONTE

See all our restaurants and bars

Your meetings and events

Mercure Sao Paulo Privilege Hotel Meeting Room

Our meeting rooms


  • Number of meeting rooms: 2
  • Maximum size: 120 m2
  • Maximum capacity: 120

Our customer reviews for Mercure Sao Paulo Privilege Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 458 reviews

CiceroFalcao 2016/08/02
« Perfect! »

Everything about this hotel shouts "professional". Right from its location (Moema) to the rooms are as comfortable as it can get. Very good service and staff. It is very convenient for a person who wants an accommodation next shoppings, bars & pubs, restaurants, drugstores and Ibirapuera Park!

MerPrivilege, Manager at Mercure Sao Paulo Privilege, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Privilege Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon in our hotel. Sincerely, Andréia Prudencio Assistant Manager

motagom_adv 2016/06/30
« considerations »

Computers NOT available in lobby. Fisrt Mercure, even Ibis, I have not seen computer in lobby. It´s necessary because your own unit may break and then you have the discomfort of finding an internet house to find map location e attractions.

MerPrivilege, Manager at Mercure Sao Paulo Privilege, responded to this review

Prezado Sr Marcelo, Agradecemos por seus comentários e por compartilhar sua experiência de hospedagem com Mercure São Paulo Privilege no Tripadvisor. Conforme lhe informamos, nosso hotel está passando por uma reforma e em paralelo estamos analisando os custos necessários para a implantação de um Business Center com computador para acesso livre ao hóspede sempre que necessário. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Mercure. Esperamos acolhê-lo em breve em nosso hotel. Sinceramente, Andréia Prudencio Subgerente

Andre O 2015/10/02
« Still need a bathroom update »

Several improvements since my last stay, air conditioner works!!!! But the bathroom still in very poor condition...ongoing in the last 4 years at least. There aren't a standard on the reception, each one proceed as his own judgment?

MerPrivilege, Manager at Mercure Sao Paulo Privilege, responded to this review

Dear Mr Andre, Thank you for taking the time to tell us about your experience at the Mercure SP Privilege. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to keep the standard for the reception team as they are trained for. About the bathroom, we are renovating our rooms and today we already have the Superior rooms renovated. As soon as possible we are gonna start the renovation of each bathroom. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andréia Prudencio Assistant Manager

Marcelo1965 2015/07/20
« Good localization »

Lots of restaurants around the hotel area. Very good localization for business purposes. Friendly people at the hotel front desk. Very quiet place, so you can rest and work/have fun on the next day. I will come back soon,

MerPrivilege, Manager at Mercure Sao Paulo Privilege, responded to this review

Dear mr Marcelo, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Privilege Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon in our hotel. Sincerely, Andréia Prudencio Assistant Manager

Marcelo1965 2015/05/20
« Good Location »

Very good location. Quiet area with lots of restarurants, supermarkets and pharmacys. Easy to find a bet way to go downtown and also shopping areas. Near to Ibirapuera Shopping Mall. Excellent front desk people.

MerPrivilege, Manager at Mercure Sao Paulo Privilege, responded to this review

Dear Marcelo, We very much appreciate your comments regarding your stay at the Mercure SP Privilege. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andréia Prudencio Assistant Manager

J.Domenech 2015/03/02
« What is it with service? »

A fairly decent hotel in a great location, but the staff, even if nice and warm, lack training. My main objections: 1.room service is terrible. A guy knocks at your door, gives you a plate with food, a fork and knife, and that is it. No tray, no presentation, pathetic. 2. Breakfast is not bad, but it is served on a restaurant with a loud tv on. Why? Brazilians are obsessed with TV, but should the staff not know that guests my want some peace and quiet on the morning? 3. Check out took forever. A lot of people are pressed for time in the morning. Should the hotel not make an effort to let guests go in less than 15 minutes? 4. Windows should protect guests from noise. Especially in this hotel where planes pass by every five minutes from 8 am. The windows are ages-old, half broken.

MerPrivilege, Gerente de recepção at Mercure Sao Paulo Privilege, responded to this review

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Privilege. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cristiano Raphael Silva

H L 2014/08/10
« Just an Average Stay »

I check in around 10pm for a 4 night stay; even though I have stayed at this hotel at least 6 times since beginning of the year and recognized the reception staff- no welcome, no smiles or greeting. On the 3rd day, I was left a docket for a bottle of mineral water and a half empty bottle of mineral water in the bar fridge. As I never ever use minibars as my company discourages this, I complained at reception and they removed the charge. Superior room at 17th Floor is fine, just puzzled that the hair dryer has a 2 flat pin plug and the power socket requires a Brazilian 3 Pin.

Paulo O 2014/07/22
« Nice location, but havent finished remodelling »

The hotel is nice located near many restaurants and bars, but they have not finished remodeling the rooms. The old ones, where they put me, even being a Silver Le club, was with carpet, lots of dust, bathroom with yellow and green mud everywhere and a old 21 inches tube TV. Come on, for 150 US$s a night a TV from my grandma age? The new rooms are really nice, but I think they only puts guests that pay three times the price or the ones who complain.

MerPrivilege, Gerente geral at Mercure Sao Paulo Privilege, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure São Paulo Privilege. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The room renovation program is taking place this year and all the rooms will be renovated for our guest comfort. I really apologize the inconvenice! We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Diogo Morais General Manager

g4480 2014/04/15
« Decent location, outdated rooms »

We chose this hotel as it was close to the home of some friends we were visiting in Sao Paulo. The location was convenient for us in Moema. The hotel is dated and badly needs a refresh. I understand that the hotel is undergoing a renovation but got placed in an old room. The beds were not very comfortable. The air conditioning unit was loud. At least it drowned out the sounds of the planes going over us towards Congohas airport. The room numbering system is comical. We were in room 1110 or 1101 yet our room was on the 3rd floor. Last year during a promotion I was able to get Platinum Accor status and this was my first stay at any accor property. I am not impressed. I don't think my status (although not really earned) got me anything special. I would expect at least a newly renovated room. This reaffirms my decision to continue with SPG properties where loyalty has some rewards like upgrades etc. Would only stay again if my friends are still living in the general area.

Klaus S 2014/04/07
« expected more »

Hotel with very good location near ibirapuera Park and a Room with good size but the toilet was kind of clogged, a broken electric kettle and an air conditioning equipment visibly worn out. I was simply expecting more.

MerPrivilege, General Manager at Mercure Sao Paulo Privilege, responded to this review

Dear Guest, We regret that your stay did not reach all expectations. We are working to ensure that these errors do not occur, and hope to have you soon in our hotel. Best Regard, Fernanda Gomes

Jose G 2013/11/11
« Good option at Moema »

Comfortable hotel in Moema with friendly staff and close to many restaurants, catholic church, shopping mall and supermarket. Renewed rooms, fair internet connection, parking lot, gym and restaurant are a good option for the business traveler.

MerPrivilege, General Manager at Mercure Sao Paulo Privilege, responded to this review

Dear Mr. Jose, It's a pleasure to receive your impressions regarding your accommodation at Mercure Sao Paulo Privilege. We are very grateful. Best Regards, Fernanda Gomes General Manager

Sabatine 2013/10/09
« Very good for the voucher. »

We stayed for one night and used the reward voucher. It was a very nice stay for the price and we did get an upgrade as a result of the loyalty card. I usually enjoy staying at Mercure and this one was no different!

MerPrivilege, General Manager at Mercure Sao Paulo Privilege, responded to this review

Dear guest, Was a pleasure to welcome you at Mercure São Paulo Privilege. Thank you for sharing your experience! Regards, Fernanda Gomes General Manager

Angelo A 2013/10/02
« Excellent »

It's worth staying at this hotel excellent quality . It is moving and emotional the attention, dedication, care, affection, love, to some extent, with the staff at the mercure serve their guests. Fantastic, wonderful, awesome, extraordinary, unbelievable, unforgettable.

MerPrivilege, General Manager at Mercure Sao Paulo Privilege, responded to this review

Dear Mr. Angelo, We very much appreciate your comments regarding your stay at Mercure São Paulo Privilege. It is always a pleasure to receive positive feedback. Best Regards, Fernanda Gomes General Manager

vagabond186 2013/08/27
« family business trip »

Rooms are adequate for the price.Cleanliness very good.Location is very good if that is your geographical area of interest.Plenty of restaurants, bars and shopping nearby. Service could be better.When I made the reservation I provided all the information required such as full name, address, phone, e.mail, etc.Therefore I do not see the reason for having to give all these information again at check in..And check in takes a long time.I stayed at other ACCOR Hotels outside Brazil and the check in is much faster.Finally, I think that the parking price is expensive.

MerPrivilege, General Manager at Mercure Sao Paulo Privilege, responded to this review

Dear guest. Thank you for sharing your experience about Mercure São Paulo Privilege. We are always working to improve the Front Office's process to attend our guest with agility and efficiency. Best Regards, Fernanda Gomes General Manager

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