all seasons Alice Springs Oasis hotel

"helpful"

22nd May 2012, annfortheman, Melbourne, Australia

Very helpful staff as l messed up my bookings. remembered my name each time. good to have all facilities - restaurant, snacks, hotel, pool etc

"A Great Holiday at Alice Springs"

9th April 2012, Wyong, Australia

The service at the All Seasons was excellent. The room was very comfortable, but the floor tiles in the bathroom were a bit dated. The dining and bar fascilities were excellent overlooking a wonderfull swimming pool surounded by trees and deck chairs. The resort has an excellent location, just a short walk to the town centre. The receptionist can arrange transport to Alice Spring airport and any tours you may require. The tour coaches can pick you up before each tour and return you to the All Seasons at the end.

Management responseDear Accorhotels.com Traveler,Thank you for placing your wonderful comments onto TripAdvisor; I will be sure to communicate your post to the entire team for their information.Warm regards,all seasons Oasis - General Manager
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"Rank"

27th March 2012, Alice Springs, Australia

Never again. Didn't end up staying there. Lost our money and went to stay at Lasseters Casino, much better quality control. Loads of discusting dirty indigenous people there. Couldn't get to the bar in the restaurant to even order a meal. Not the quality we were used to at the Oasis. Can't rate the rooms, didn't even venture that far.Used to stay there often for years, as did a lot of family and friends. Won't be again. Absolutely disappointed with Accor's standard of accommodation in Alice Springs.

Management responseDear Accorhotels.com Traveler,Thank you for providing your comments onto TripAdvisor. All feedback is always welcome and certainly appreciated.It is a shame that you did not wish to check-into your room and experience the service and facilities. Perhaps your expectation of the hotel may have changed however I respect your decision and wish to ensure that you received your money back - please do advise me directly at the hotel if you have not received this.In any business we need to respect each individual guest. We maintain standards and regulations such as having to wear footwear in the bar or restaurant as well as wearing shirts. We will not tolerate any aggressive or abusive behavior and will take action if and when this would happen to ensure a safe environment for both staff and guest alike. Warm regards,all seasons Oasis - General Manager
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"Value for money"

26th March 2012, Melbourne

We got a good deal to stay at the All Seasons. In general we were happy. Service from the Assistant Manager was particularly good and breakfast exceeded expectations. The downside was the rooms which were a little tired and bathroom cleanliness was not great.

Management responseDear Accorhotels.com Traveler,Thank you for placing your comments onto TripAdvisor.I will be sure to communicate your comments about the friendliness and service of our Assistant Manager as well as the quality of our breakfast.Please trust that we are working through a number of product enhancements to ensure our guests' expectation are met.Warm regards,all seasons Oasis - General Manager
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"Unsatisfactory"

22nd March 2012, Darwin, Australia

I have been a member with Accorr for the past 12years.Whilst I have been a member for all those years the motels that are on offer usually do not coincide with where I have to go, hence I have only ever used 1 free night in all that time and only have 1 on my card at present, which I think is unfair I was told when I was being asked to re-sign that there are now 5 motels on offer in Alice Springs, so I signed up again for another 12months as I have family and friends there. I recently had to go to Alice Springs to visist my son and Grandchildren I took my youngest son with me. When looking for somewhere to stay the only choice available was the Oasis Motel, on the Accor website non of the other motels were even listed even if they were not available, so I am non the wiser as to which ones they may be. My assumption (incorrect) was that the motel would have to fit some kind of benchmark standard with Accor. Whilst the staff were friendly, the cleanliness and bedding, fittings etc were some what questionable. The tea and coffee were not replaced for my entire stay, the room was only made up for 1 of the 4 nights, the outside sitting area was unswept and there were cobwebs under the chairs,there were cigarette holes in the bedspread, the blanket on the single bed was very itchy, the complimentary shampoo/conditiner bottles all had shampoo in them. In all the motel was well below the standard that I was expecting.

Management responseDear Accorhotels.com Traveller;Thank you for posting your comments onto Trip Advisor regarding your recent stay with us at the all seasons Alice Springs Oasis.Firstly I do apologize on behalf of Accor Advantage Plus for any miscommunications on the redemption of your complimentary nights’ accommodation and the number of Accor hotels.To clarify, there is definitely only the one Accor hotel in Alice Springs being our hotel - the all seasons Alice Springs Oasis. With regards to the 1 x complimentary night's accommodation with every annual renewal, it is correct that they have a 12 month expiry at time of commencement.In response to the issue brought to my attention regarding your room only being serviced once during your 4 night stay has been discussed with our Head Housekeeper for further investigation. I do apologize for this inconvenience. Also briefed with my Head Housekeeper were your further comments on the balcony area not having been swept and the cobwebs under the chairs.The shampoo/conditioner bottles are a global standard with every all season’s hotel having this guest amenity. These particular bottles have a combined shampoo/conditioner lotion within them.It is disappointing about the quality of the bed spread; whilst I cannot resolve this issue for you now, for your information all of our standard rooms are being prepared to have the bedspreads replaced.Please trust that the issues brought forward have been discussed and actioned where appropriate to ensure that a repeat of such issues are avoided.Warm regards,All Seasons Oasis - General Manager
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"Good position. Needs some further attention"

22nd March 2012

Good position for accessing many of attractions in Alice Springs.Restaurant: enjoyed meals there but appeared to be understaffed.Room pleasant and spacious. Comfy chairs grubby.Smaller pool was dirty.General feel of hotel was that it was a bit tired and in need of TLC. Am aware that there are some newer rooms. Reception staff friendly and helpful.

Management responseDear Accorhotels.com Traveller;Thank you for posting your comments onto Trip Advisor regarding your recent stay with us at the all seasons Alice Springs Oasis.Thank you for your comments regarding the rooms and Seasons Restaurant; as you have mentioned we are in the process of facilitating upgrades around the hotel to ensure that we are providing a quality product to our guests.Thank you once again,Warm regards,All Seasons Oasis - General Manager
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"A Brief Stayover"

19th February 2012, Yulara, Australia

I had a very brief overnight stay on business and found the hotel to be clean and comfortable with very friendly staff, it is slightly dated but I slept like a baby and was fresh for the following day, all in all a very affordable place to put your head down.

Management responseDear Accorhotels.com Traveller,Thank you for placing your comments onto Trip Advisor regarding your recent stay with us. It is pleasing to me that you had a good rest on your stop over.Thank you also regarding your comments on the cleanliness and friendliness of our team; I will be sure to communicate this feedback to them.Warm regards,All Seasons Oasis - General Manager
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"Alice Springs"

25th January 2012, Tennant Creek, Australia

The facilities were good. The grounds look tired and there was water leaking from a cylinder all the time we were there. It appears that some upgrading is occurring, the trees and ground need a good groom. Staff are a great asset friendly and obliging food services are excellent. Thank you

Management responseDear Accorhotels.com traveler:Thank you for posting your feedback onto Trip Advisor, it is certainly appreciated.Warm regards,All Seasons Oasis - General Manager
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"A good place for an overnight stay"

20th October 2011, Brisbane, Australia

This is hotel is value for money which was adequate for an over night stay. This is the second time I have stayed overnight and both occasions the experience was consistent. Staff were friendly and obliging. Breakfast buffet had sufficient selection to get the day started. Even thought the place is looking tired it is clean and comfortable.

Management responseDear Accorhotels.com Traveler:Thank you for your feedback regarding your stays with us at the all seasons Alice Springs Oasis.I will be sure to communicate your feedback on the quality of breakfast and staff friendliness to our teams.Warm regards,all seasons Oasis - General Manager
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"Alice Springs get away"

10th October 2011, Diamond Creek

great location, close to airport and easy walk into Alice Springs, convience of onsite resturant and bar, evening meals very enjoyable, breakfast good value but could have been hotterfacilities - swimming pool and laundry

Management responseDear Accorhotels.com traveler:Thank you very much for your positive comments regarding your stay at the all seasons Alice Springs Oasis.I will be sure to share your feedback with the team.Warm regards,all seasons Oasis - General Manager
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"Room Maintainance"

6th October 2011, Sydney, Australia

Problems.The bathroom floor did not look as if it had regular thorough cleans to keep the tiles looking like new.Two of the power points were what could have been considered dangerous. The one just inside the door was quite loose and the one in the bathroom had been damaged.

"Disappointed"

5th October 2011

I questioned whether the taxi had taken us to the right place at first, such was the discrepancy between the photos I'd seen and my first impressions in person of the place. Was told I'd been given an upgrade to a superior room(Accor member)-hate to think what the standard room was like then. Cigarette butts and empty bottles in garden. Really disappointed and can't recommend. Stayed elsewhere when returned to Alice.

"Great for Sports"

29th September 2011, Darwin, Australia

Great location for sporting teams and officials as the tennis courts, basketball stadium, hockey field and football stadium are all just across the road (100m).The hotel is also a short walk to the centre of town.

Management responseDear Accorhotels.com Traveler:Thank you for posting your feedback on TripAdvisor regarding your stay at the all seasons Alice Springs Oasis.I hope that we can welcome you back once again when next in Alice Springs.Warm regards,all seasons Oasis - General Manager
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"HOLIDAY TO RED CENTRE"

9th September 2011, Brisbane

Hotel well located to Town centre rooms average a little tired needs an upgrade soon. Reception staff friendly and checkin and out good. The restaurant food and service good enjoyed our meal wine reasonable selection. Breakfast buffet good.

Management responseDear Accorhotels.com traveller;Thank you for your positive remarks about our food & beverage offerings, in particular Seasons Restaurant Breakfast & Dinner. I will be sure to communicate your feedback to the team.We are currently performing many product upgrades, one of which is a full re-paint of all guest room commencing mid-October. This will really produce a WOW effect with the colour scheme that we will be using.Thank you once again for your comments.Warm regards,All Seaons Oasis - General Manager
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