Hotel address10 Pepys Street
EC3N 2NR LONDON
How to reach the hotelGPS :N 51° 30' 38.86'' W 0° 4' 39.38''
Contact the hotel
- Tel. (+44)2076/600675
- Fax. (+44)20/72656060
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Novotel London Tower Bridge - hotel reviews in London
Hotel code: 3107
Accorhotels.com customer reviews in partnership with TripAdvisor
28th February 2013, wilbur42, Crewe, United Kingdom
Very helpful staff, in quiet suroundings,very close to rail stations. however if your expecting free Wi Fi you will be disapointed. It is a 2 tier system that for any use of modern streaming a £10 per day upgrade is required.View management response »
Management responseThank you so much for taking time to review your experience online following your stay at the Novotel London Tower Bridge.I am really glad for your comments on our very convenient for, literally on the doorstep to the rail station of Fenchurch as well as the underground station of Tower Hill and a couple of minutes away from London’s most famous Landmarks such as the Tower of London and Tower Bridge. I am also appreciative of your comments about our Wi-Fi and pleased that our staff was very helpful.We look forward to welcoming you and your family back for your future visit in London. Kind regards, Christophe Pfeilstücker, Operations Manager
6th February 2013, HammyAthertron, Salisbury, United Kingdom
Family weekend away in London meant we didn't use the hotel for anything other than sleeping in (hence a 4 star rating as we didn't see much of the hotel.) Our room was clean and the sofa bed was already made up for us, which I was told was comfy. It had tea and coffee making facilities, a fridge/minibar, the usual toiletries, TV and free wiFi. I felt it was more luxurious compared to the other chain hotels we have stayed in and we were very happy with it. There was maid service and our beds were made for us plus our clothes were folded up!! The kids got a cuddly toy which was a nice extra. As for location - bus stop and underground station on the doorstep and some great views from just around the corner. We would stay here again and recommend.View management response »
Management responseThank you very much for this excellent review of the Novotel London Tower Bridge and I am very grateful for this superb 5 star rating.I am very pleased that our central location was so convenient to you and your whole family; on the doorstep to the Tower Hill underground station and just a couple of minutes walk away from some of London’s most famous landmarks such as the or Tower of London or Tower Bridge. Also, I particularly pleased that enjoyed our spacious, very clean room with all their facilities and that you felt it was more luxurious that previous chain hotels you have been staying in the past. Finally, it is a great satisfaction to see that you will choose us again and that you are recommending us to others.It was our pleasure to look after you and your family and we hope to welcome you back hopefully for your next trip to London.Kind regards,Christophe Pfeilstücker, Operations Manager
"Novotel - New Year Stay"
16th January 2013, LauraR123, Cheshire
This is a modern, clean hotel, centrally located for the Tower of London area. We stayed as a group of three families during the New Year period. The hotel staff were efficient and helpful as were the bar staff.We had one breakfast in the hotel and ate out on the other days. The hotel breakfast was similar to most hotels, plenty of choice and it all looked freshly cooked, I thought it was a little expensive, but I suppose that was London prices (kids did eat free with paying adults)The hotel room was a family room, with one very comfortable queen sized bed and a double sofa for the children. The room was quite small for a family of four and once the sofa bed was extended there wasn't any room to sit at the dressing table unless the chair was almost under it and nobody could get past behind you. There is a separate bathroom and toilet which is good, except that the sink was in the bathroom next door to the toilet, so there was no facility to wash your hands in the toilet, you had to come out of the toilet and go into the bathroom to wash your hands, I thought this was very unhygienic!There is a Xbox and computer area in reception for children, this is an excellent idea and my son enjoyed his time playing on the Toy Story game.Overall the we enjoyed our stay at the hotel.View management response »
Management responseThank you for taking the time to write a review online about your recent visit to the Novotel London Tower Bridge.It is a real pleasure to see that you and your family liked our modern, centrally located hotel, next to the underground station of Tower Hill as well as being a stone’s throw away from Tower Bridge and the Tower of London. It is also a great satisfaction to see that your soon enjoyed our computer area with its X-Box.We look forward to welcoming you and your family back to our hotel for your next stay in London.Kind regards,Christophe Pfeilstücker, Operations Manager
5th January 2013, capnchaos, Wigan
Best night of sleep I've had in London. Rooms exceptionally well finished and equipped. A stones throw away from the Tower of London, Tower Bridge. Would recommend a short walk to St Katharine's Docks for dinner. Breakfast was great and the late checkout was a bonus.View management response »
Management responseThank you very much for this very nice review of our property following your stay and I am also very grateful for this excellent 5* scoring.It is a real pleasure to see that you enjoyed our comfortable, well equipped rooms, your complimentary late check out and our rich breakfast offer. I am also very glad to see that our central location, a minutes’ walk away from the Tower Hill station and very close to local attractions such as Tower Bridge was so convenient to you.We look forward to welcoming you and your family back to the Novotel London Tower Bridge for your next stay in London.Kind regards,Christophe Pfeilstücker, Operations Manager
"Very good hotel, design and calm, well situated near city centre."
2nd January 2013, gehost, Arlon, Belgium
We were looking found a calm, proper and beautiful hotel to get some rest, not too far the centre. All our requirements were achieved. Tube station in literally around the corner. Our room was refreshed recently with a new design.View management response »
Management responseWe are very grateful to you for taking the time to review us on Tripadvisor following your recent stay at our hotel and rating your experience with 5 stars.I am very happy to see that you found in our hotel the calm place you were looking for to rest and that we were able to offer you all your requirements. It is also a real satisfaction to see that you enjoyed our central location, very close to the Tower of London and Tower Bridge as well as being only a few footsteps away from the nearest Underground station.We look forward to welcoming you back to our hotel very soon. Kind regards, Christophe Pfeilstücker, Operations Manager
21st October 2012, Chezza488, Melbourne, Australia
Bit out of towm but the cleanliness and friendliness of the staff made up for that. Overall it was a very pleasant stay. Pricewise we booked through Accor and was reasonable but wanted to extend our stay and they wanted double the money nearly.View management response »
Management responseThank you for giving leaving us such a great comment online following your stay at our property and giving us a 5* rating. I am very pleased to see that you had a pleasant stay, being satisfied by the cleanness of the hotel and the friendliness of our staff members. As for our pricing, you will always get great offers if you book beforehand rather than last minute and therefore we can only suggest to everybody to book as soon as possible to get the best possible deals.We look forward to welcoming you back to at the Novotel London Tower Bridge for your next stay in London. Kind regards, Christophe Pfeilstücker, Operations Manager
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.