Hotel address
1A Romford RoadStratford
E15 4LJ LONDON
UNITED KINGDOM
How to reach the hotel
GPS :N 51° 32' 32.79'' E 0° 0' 17.27''
Contact the hotel
- Tel. (+44)208/536 3700
- Fax. (+44)208/519 5161
- H3099@accor.com
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ibis London Stratford - hotel reviews in London
Hotel code: 3099
Accorhotels.com customer reviews in partnership with TripAdvisor
"ok if nowhere else is available"
29th January 2013, newhamgal, London, United Kingdom
Could do a lot better. One bedside table had been removed from the wall. When I got back to the room late at night discovered a leak in the sink so had to put towels on the floor to mop up water. At breakfast didn't meet anyone at all (could have wandered in from street) and there was nobody around on check out, either. This is a below standard Ibis, based on this visit.
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Management responseDear Guest,Thank you for your comments however I was disappointed to read that your stay was not matched by your expectations and I can see from your review that you did experience issues while staying with us. I can assure you that we have a both well trained and dedicated team working in the hotel ready to deal with any issues and get them resolved within our 15 minute quality guarantee.I was sad to read that there was not a breakfast host available when you came down for your breakfast, I can assure you that it is a standard in our hotel and I will look into the matter to make sure that we have the staff needed to service our guests.I do hope that you will give us another chance to give you a truly hassle free stay on you next visit to London,Kind Regards,Mads NielsenGeneral Manager
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"Business Stay"
21st November 2012, CanuckSheik, Dubai, United Arab Emirates
Nothing fancy but good value. I found staff to be friendly and helpful. Breakfast buffet was well stocked. Very convenient if having to travel on Central Line for the Tube station. It was unfortunate that Olympic Park was closed for renovations as there is not a whole lot to see or visit in immediate vicinity of hotel.
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Management responseDear Guest,Thank you for your comments which I was very pleased to read. I was happy that you found the rooms met your expectations. We have just recently installed our new "Sweet Bed's" in our hotel taking the guest comfort to a new level.The Olympic Park will open again to the public in June next year with pleanty of activities and attractions.We look forward to welcome you back to the Ibis London Stratford on your next visit to London,Kind Regards,Mads NielsenGeneral Manager
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"Sleeping factory"
12th November 2012, Zorbatsina, Heraklion, Greece
Just to sleep is fine. No atmosphere, standard Ibis rooms. Bathrooms arre prefab standard Ibis. Wash basin is much too low. You nearly have to go on your knees to wash your hands.Goods location as close to railway, underground, overground, DLR, and bus station.
View management response »
Management responseDear Guest,Thank you for your feedback which we value greatly as we are always looking to improve our services and products. Over the past months the Ibis network has been installing our new "Sweet Bed's" concept which greatly improves the comfort of our guests, our aim is to have the best beds in our class of hotels and I truly feel we have achieved that.Quality, cleanliness and great service is what we always try to achieve at the Ibis hotels and guest feedback is a much valued sourse that we always listen to.I hope that you will consider visiting us again during your next visit to London,Kind Regards,Mads NielsenGeneral Manager
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"Stinky, deplorable stay in a noisy location"
28th September 2012, Scrooge McDukk, Melbourne
Our stay at this Ibis was rubbish. One day, we were left with no towels at all, after complaining to reception, where little ability to comprehend English was shown in regard to understanding the issue but a keen eye for money was shown, a full three quarters of an hour later (so much for the fifteen minute satisfaction guarantee) a housemaid was sent up with just two towels and no bath mat. Gave me a look as if I had hit her in the face and fled. The bathroom emitted fumes of a noxious stench that made us feel ill, clearly there's a plumbing problem that needs addressing. When I mentioned this on checking out, reception just asked why we had not raised it earlier. The reason is that the behaviour of the staff had removed all trust, and we felt that vengeance would be exacted by the cleaning staff. As the stay was prepaid before our arrival, and the contract does not permit for refunds, we were stuck there with no option. Management should reconsider who they employ and how they train them, for my several stays with Ibis on this trip will certainly be my last.
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Management responseDear Guest,Thank you for your feedback, however I was very sad to read that your stay with us did not meet your expectations, please accept my sincere apology for the issues you faced.I have shared your comments with the team and have investigated the plumbing issues you reported with our maintenance engineer. Housekeeping have been made aware of the issues you faced as to prevent them from happening in the future.Again thank you for your feedback and my sincere apologies for the issues you faced. I hope that you will still consider Ibis Hotels in the future so we can give you a truly hassle free stay,Kind Regards,Mads NielsenGeneral Manager
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"Paralympic trip"
10th September 2012, jt123456789, Swindon, United Kingdom
Had a really busy time in London, so having a comfortable hotel , with a really comfortable bed made for a great nights sleep. The food we had was great, we did,nt book in until late so we were pleased to get food. The staff were friendly and helpful. The room was very clean and comfortable. Would gladly stay there again.
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Management responseDear Guest,Thank you very much for your kind comments. Me and my team was very happy to read that you enjoyed your stay with us and we are looking forward to welcome you back.Kind Regards,Mads NielsenGeneral Manager
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"Paralympics weekend"
5th September 2012, Julie P, Loughborough, England, United Kingdom
Good location close to the Stratford railway & tube station, clean rooms with air conditioning, comfy & roomy bed, good choice to eat at the breakfast buffet making the extra charge value for money, friendly staff and would use again.
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Management responseDear Guest,Thank you your kind comments regarding the staff and the hotel. I was happy to hear that you enjoyed the Paralympics it was a fantastic time for London and the UK.Looking forward to welcoming you back to Ibis London Stratford,Kind Regards,Mads NielsenGeneral Manager
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"Really good cost of money!"
12th June 2012, Blumenau
The hotel is clean and have a really good cost of money, if you compare with the hotels close to the centre of London. It's near to Westfield and the Stratford undergound station, there are some markets near, Mc'Donalds, SubWay, etc as well.
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Management responseWe very much appreciate your comments regarding your stay at Ibis London Stratford. It is always a pleasure to receive positive feedback.Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Funmi Onafeko, General Manager
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"Stratford Ibis Hotel, London"
24th May 2012, HappyBlue12, Dublin, Ireland
Standard budget hotel located in East London, adjacent to site of forthcoming Olympic Games. Quite convenient to railway/underground station. Well served by local buses. Stayed on room only basis & didn't eat at hotel. Bar service/facilities adequate. Located at busy road junction hence noisey.
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Management responseWe very much appreciate your comments regarding your stay at Ibis London Stratford. It is always a pleasure to receive feedback from our guests. Thank you for sharing your experience. Funmi Onafeko, General Manager
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"Transport versus price"
23rd May 2012, Norwich, United Kingdom
Handy for free pensioner bus no 25 from Holborn (Central London) yet this remarkable feature not shown on emailed map, nor was nearby rail/tube/light rail interchange.The excellent public transport feature was negated by extortionate hotel price, not helped by restrictive conditions imposed on exchange of A Club voucher. Good tv coverage (eg France and Russia). Some traffic noise and unresponsive heat control.
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Management responseThank you for your comments. We welcome all feedback that we receive from our guests and will endeavour to use such feedback constructively. Feedback such as yours that highlights areas where we could be doing better is particularly useful and we are grateful for your time in sharing your experience with us. Kind Regards, Funmi Onafeko
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"one night stay"
29th April 2012, manager202, Portsmouth, United Kingdom
all staff very friendly and helpful. welcoming even though I arrived extremely late.Room at the back of the hotel suffered noise from bins being emptied and deliverys. ok if you have to get up early for business. Clean and comfortable.easy access to public transport. certainly use again.
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Management responseWe very much appreciate your comments regarding your stay at Ibis London Stratford. I was pleased to read that you had enjoyed your stay and I will certainly pass on your comments to my team. I know that they will be delighted to learn that their efforts have been appreciated and remembered.Thank you once again and we look forward to welcoming you back to the hotel. Funmi Onafeko, General Manager
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"Excellent base for city visit"
6th April 2012, Kelso, United Kingdom
Ibis Stratord excellent base for city visit. Railway/tube station approx 10 minutes walk from hotel. Excellent shopping at Stratford Westfield Shopping Centre 10 minutes walk from hotel. Would be an excellent base if attending Olympics as Olympic Park within short walking distance. Although so much new in this area for Olympics area had a very friendly multicultural feeling.Hotel itself was excellent. I'd asked for a quiet room and although bedroom faced onto busy road noise level was minimal when window shut. Breakfast was again excellent value at £7.50.I would certainly go back to Ibis Stratford.
View management response »
Management responseWe very much appreciate your comments regarding your stay at Ibis London Stratford. I was pleased to read that you had enjoyed your stay. Thanks once again and we look forward to welcoming you back to the hotel. Funmi Onafeko, General Manager
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"Backward"
14th February 2012, London, United Kingdom
There is no improvement over the years. Years back, things like hair shampoo, one-paste etc were provided, complimentary card box in the reception desk brings about funs but today are no more. Therefore we are not getting the value for the money being paid. I have recommended the hotel to more than twenty friends in the past but today I am scared of doing that.
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Management responseThank you for sharing your comments regarding your stay. Please be assured that your comments will be reviewed with the relevant department. Please also note that we are currently working on how to add extra value for our guests and this matter will shortly be resolved. it is our hope that you will give us the opportunity to better serve you in the near future. Funmi Onafeko, General Manager
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"OK hotel in east end london"
23rd January 2012, Leeds
Standard type of Ibis hotel, same the world over, if possible ask for a higher level room just to be sure that there is no noise from passers by or traffic. I was on floor 3, it was fine. Not sure why this hotel or any oter charges for WiFi. I think this is just greedy by hotel company/chain it costs them nothing extra.
View management response »
Management responseWe very much appreciate your comments regarding your stay at Ibis London Stratford. It is always a pleasure to receive positive feedback.Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Funmi Onafeko, General Manager
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