ibis Wellington hotel

"Accomodating staff"

22nd May 2012, LouieNZ, Napier, New Zealand

A warm welcome form front of house staff on arrival and this continued through our short stay and followed on from all staff,restaurant staff included.Very handy to all CBD areas with the facility being very clean and tidy pretty much throughout.Value for money rating based on the size of the rooms predominantly.

"City Break"

18th May 2012, Annied1162, Wanaka, New Zealand

Great to stay right in the centre of the city and walk out the door and have everything available. Great coffee at the hotel, stop on the way in the door for a coffee or drink and watch everyone walk by.Helpful front desk staff , for directions and bus advice to airport.

Management responseDear Annied1162,Thank you for your comments regarding your recent stay with us at Ibis Wellington. I am so pleased that you enjoyed the hotels location as well as the Food and Beverage offering at the hotel. I shall pass on your comments to my whole team and we look forward to welcoming you back to Ibis Wellington again soon.Kind regards,Nathan FrostGeneral Manager
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"Happy food and wine"

16th May 2012, Waikanae

USed this hotel whilst atteding the Food Show in Wellington. Great location and lovely room. Recommend to others.

Management responseDear Accorhotels Traveller,Thank you for choosing to stay with us for your recent visit to the Food and Wine show. I am pleased that you enjoyed the hotels close proximity to Westpac Stadium and thank you for the recommendation. We look forward to welcoming you back to Ibis Wellington again in the near future.Kind regards,Nathan FrostGeneral Manager
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"Value for Money"

8th May 2012, Benson10_12, Townsville, Australia

We stayed 2 nights at the Ibis. The rooms were clean the facilities were great and the staff were all very helpful. Although it is not an upmarket motel the ibis more than catered to our needs and i would definately reccomend the Hotel to friends.Proximity to the shops, Westpac stadium and bars was excellent.

Management responseDear Benson10_12,Thank you for your review of the hotel on your recent trip to Wellington. I am so pleased that the Ibis exceeded your expectations in value for money as well as cleanliness and that my staff have provided you with standard of service that we pride ourselves on. I will personally pass your comments onto my whole team and we look forward to welcoming you back to Ibis Wellington again soon.Kind regards,Nathan FrostGeneral Manager
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"Wonderful wellington"

4th May 2012, Merennie, Brisbane, Australia

Really enjoyed the location, within walking distance to shops and the wonderful te papa museum. Lovely inhouse restaurant, and all service was outstanding. Very comfortable bed and spacious room.

Management responseDear Merennie,Thank you for your feedback regarding your recent stay with us. I am pleased that you enjoyed the hotels location as well as the cuisine and service in Vivant! restaurant. I will pass on your comments to my whole team and we look forward to welcoming you back to the hotel again soon.Kind regards,Nathan Frost General Manager
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"Value for money stay"

4th May 2012, Anne163, Auckland, New Zealand

We had great value for money. Great central location. Taxi stand right outside the hotel door. My only negative was that the air conditioning was not cool enough.

Management responseDear Anne163,Thank you for your feedback regarding your recent stay with us and I am sorry that there was an issue with the air conditioning in your room. I am pleased to read that you enjoyed the hotels location and we look forward to serving you better on your next trip to Wellington.Kind regards,Nathan FrostGeneral Manager
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"Economic Comfortable Accommodation"

1st May 2012, brandane69, Auckland, New Zealand

Twin room with two queen size beds was very comfortable ~ room was smallish but adequate ~with good toilet/shower facilities and amenities. Reception was friendly and helpful ~ and in house restaurant and bar very good ~ with discount offered within Lucky Fortune cookie on checkin ~ a novelty extra.Location was ideal, a short walk from Lambton Quay and the Airporter Express bus, and close to good shopping, restaurants and bars. Also 5 minute walk to Railway Station and Bluebridge Ferry Terminal for South Island ferries. Te Papa and City and Sea Museums a short walk from the hotel. This hotel is excellent value for the price charged and I will certainly use again on my next visit to the Capital ~ or for overnight transit to Bluebridge Picton ferry.

Management responseDear brandane69,I am pleased to read that you found the hotel good value for money and particularly enjoyed the hotels location. I am also pleased that you enjoyed the services provided in the hotel and our recent fortune cookie restaurant promotion and we look forward to welcoming you back to Ibis Wellington again soon.Kind regards,Nathan FrostGeneral Manager
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"Two nights at the Ibis"

26th April 2012, ReeceNZ, Hastings, New Zealand

On our arrival reception area was very busy but everyone seemed to get processed at a quick rate. So check in was short and fast great service all questions answered. Our room was very clean & spaces & value for money. We had dinner in the restaurant that night service was good and the meal was excellent and again good value. Overall we would recommend and stay again at the Ibis.

Management responseDear ReeceNZ,Thank you for your feedback regarding you recent stay with us at Ibis Wellington. I am pleased to read that my Front Office team was able to check you in with minimal delay and that they were able to assist you with your questions regarding Wellington. Thank you also for your feedback regarding the service that you received from my team in the Restaurant, I will personally pass your comments onto all staff.Kind regards,Nathan FrostGeneral Manager
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"Ibis Wellington"

20th April 2012, clouie_12, Napier, New Zealand

We found the Ibis in Wellington to be very Central to everything we required. The room was very comfortable and clean. The Reception Staff and Restaraunt Staff friendly and Helpful.

Management responseDear clouie_12,Thank you for your feedback regarding your recent stay with us. I am so pleased that you enjoyed the hotels location and the service that was provided by my staff. I will pass on your comments to my whole team and we look forward to welcoming you back to Ibis Wellington again soon.Kind regards,Nathan FrostGeneral Manager
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"A Great Stay"

12th April 2012, Christchurch, New Zealand

Enjoyed our stay very much and the Ibis is very well located and witin walking distance of all the main city and water front sites.I feel as because we stayed for 6 nights that 2 comfortable chairs to watch TV at night would have made the stay much more comfortable rather than sitting or lying on the bed.

Management responseDear Accorhotels Traveller,Thank you for your feedback regarding your recent stay with us. I appreciate your comments regarding the comfort of the chairs used in the room and I will take your comments on board for future renovations of the property.Kind regards,Nathan FrostGeneral Manager
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"First Time Stay"

11th April 2012, Tauranga, New Zealand

Great location - very central to shopping and eateries. Hotel menu excellent. Friendly staff of many cultures. Easy access with vehicle,

Management responseDear Accorhotels Traveller,Thank you for your feedback regarding your recent stay with us. I am pleased that you enjoyed the hotels location, Food and Beverage Offering and friendliness of my team and we look forward to welcoming you back to Ibis Wellington again soon.Kind regards,Nathan FrostGeneral Manager
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"Great, But....."

5th April 2012, Auckland Central, New Zealand

Everything was very good until there was an intrusive announcement into the room which was very loud which gave us a fright, and at first I thought there was a fire or similar emergency, but it was only about earth hour and then there was another same loud announcement later. (What if we had been asleep?). This was all uncalled for as there had been a letter under the door about earth hour, this should have been enough. This spoilt a lovely stay at this hotel.

Management responseDear Accorhotels Traveller,Thank you for your feedback regarding the announcement that the hotel made to remind guests about Earth Hour. Ibis Wellington participates in Earth Hour every year and as well as a letter that we provided in the room we also do a announcement just prior to 8:30pm to let guests know that Earth Hour is about to start just in case they wish to participate. I am sorry if you found this intrusive and I have taken your comments on board for next year. We will ensure that the announcements are included in the letter so that all guests are aware that they will take place and I apologise for any inconvenience caused.Kind regards,Nathan FrostGeneral Manager
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"Featherston St rocks"

3rd April 2012, Rotorua, New Zealand

The location is great for accessing the railway end of town. Just opposite is a great little cafe, restaurant Thunderbird which I would highly recommend. The only gripe I have with this hotel is the doors aren't particularly soundproof and the shower is extremely tight.

Management responseDear Accorhotels Traveller,Thank you for your feedback regarding your recent stay with us at Ibis Wellington. I am so pleased that the location of the hotel met your expectations during your time in Wellington. Thank you also for the feedback regarding the hallway doors and shower, I shall take these comments on board for future renovations of the hotel.Kind regards,Nathan FrostGeneral Manager
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"Ibis Hotel"

2nd April 2012, Hamilton

Overall a very pleasant place to stay - well set out room for business purposes.Was a little dissapointed at size of soup portion from the room service menu - but will stay here again when in Wellington.

Management responseDear Accorhotels Traveller,Thank you for your feedback regarding the portion size of the soup that you ordered, I will pass this feedback onto my Head Chef and his team and I apologise for any inconvenience caused. Next time you stay, please contact me directly at the hotel and I will arrange for a complimentary bowl of soup for you when you next dine in Vivant!Kind regards,Nathan FrostGeneral Manager
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"Great location"

30th March 2012, TonyRotoruaNZ

Stayed only the one night. This hotel is in a great location and very handy to most things. My primary objective being Westpac Stadium for the football. Only about a 10-15 minute walk and all flat. The rooms are reasonably well appointed considering it is the budget line but found all the facilities here were very good and the staff were both freindly & helpful. Would definitely stay here again

Management responseDear TonyRotoruaNZ,Thank you for your feedback regarding your recent stay with us at Ibis Wellington. I am pleased that you enjoyed the services provided by the hotel especially the helpfulness of my team. I am also glad that you enjoyed the hotels close proximity to Westpac Stadium and enjoyed the game between the Wellington Phoenix and Sydney FC. It was a great game and hopefully the Phoenix can go all the way this year!Kind regards,Nathan FrostGeneral Manager
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"Kings at Wellington"

27th March 2012, Blenheim, New Zealand

The in bar coffee machine was unavailabe after 10pm, much to our suprise. We had come back from watch rugby and thought most services would be available.

Management responseDear Accorhotels Traveller,Thank you for your feedback regarding not being able to purchase a coffee when you arrived back at the hotel in the evening. This was due to the machine being cleaned at the time and not able to be used. We have since spoken to our coffee supplier and changed the cleaning times of the machine and should you return late in the evening again we will happily serve you a coffee of your choice.Kind regards,Nathan FrostGeneral Manager
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"Ibis Featherston St Wellington"

23rd March 2012, Auckland, New Zealand

When I go to Wellington I try to stay at Ibis. Good location. Good facilities for what I usually need. Good breakfast. Had a good dinner on a Sunday night when everything else was closed.So good on all counts.Price too, except for one night last year when a price gouging rate of $250 for a $149 room was offered. I didn't take it and expressed my disgust. Didn't get anywhere though.Found your survey above unclear. Is it 'excellent' to the left and 'terrible' to the right. If so why does it fill up from the left?

Management responseDear Accorhotels Traveller,Thank you for your feedback regarding your recent stay with us and thank you for your loyalty to the hotel. With regards to your comments regarding price, the hotel has a dynamic pricing model and prices do change on a daily basis depending on availability and how far in advance the booking is made. I will pass on your comments to my whole team and we look forward to welcoming you back to the hotel again soon.Kind regards,Nathan FrostGeneral Manager
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"Work visit"

22nd March 2012, Gold Coast

Staff were very helpful, but there was no mini bar. I was surprised by this. otherwise a pleasant stay

Management responseDear Accorhotels traveller,Thank you for your feedback regarding your recent stay with us, I am so pleased to read that you enjoyed the service provided by my team. Thank you for your comments regarding mini bar, this is not a service that Ibis hotels provide and I am sorry if this did not meet your expectations. We do however have snack vending machines located in the hotel and Food and Beverage is available 24 hours.Kind regards,Nathan FrostGeneral Manager
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"Arts Festival"

21st March 2012, Auckland, New Zealand

Great location in Featherston Street handy to all venues for Wellington Arts Festival plus numerous restuarants & cafes

Management responseDear Accorhotels Traveller,I am so pleased that you enjoyed the hotels location on your recent trip to Wellington for the Festival of the Arts and we look forward to welcoming you back to the hotel again soon.Kind regards,Nathan FrostGeneral Manager
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"Ibis Wellington Stay"

19th March 2012, Auckland, New Zealand

This hotel was in a good location for shopping and bars and also not too far from the ferry terminal. The room was clean and the only complaint I had was that the shower door would not close properly.

Management responseDear Accorhotels traveller,Thank you for your feedback regarding your recent stay with us. I am sorry that there was an issue with the shower door in your room, can you please email me at Nathan.Frost@accor.com with the room number you stayed in and I will ensure this is rectified by my Chief Engineer. Thank you once again for your comments and we look forward to welcoming you back to the hotel again soon.Kind regards,Nathan FrostGeneral Manager
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"My stay at Wellington Ibis"

19th March 2012, Hamilton, New Zealand

Reception staff was very professional, friendly and very helpfull. The rooms were very clean, bed comfortable. Restaurant and staff. Really highly recommended place to eat! Service was excellent..Thank you for treating us so nice.

Management responseDear Accorhotels traveller,Thank you for your fantastic feedback regarding the professionalism of my staff as well as the cleanliness of the property. I shall pass on your comments to my whole team and we look forward to welcoming you back to Ibis Wellington again soon.Kind regards,Nathan FrostGeneral Manager
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"Nice location, pity about the room comfort"

15th March 2012, Adelaide, Australia

Great location, stayed here before.However, bed not comfortable & noisy patrons outside on Saturday night until 0230hrs.

Management responseDear Accorhotels Traveller,Thank you for your feedback regarding your recent stay with us, I am sorry that your sleep was disturbed by other guests and I hope that you give us another opportunity to better serve you in the future.Kind regards,Nathan FrostGeneral Manager
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"Credit Card Charges and Internet Charges take the edge off the stay"

13th March 2012, waiheke, Auckland New Zealand

The hotel is in a good location in the centre of Wellington walking distance to most things a typical Ibis hotel. My room was slightly larger than most Ibis but a standard room layout, clean and comfortable. Small windows without a view. Compact but functional bathroom with powerful shower. Front desk staff friendly and efficient. Limited parking available under the hotel at $25.00 per night.Internet – all rooms have wired broadband internet, maybe but not at a price this traveller is willing to pay, $14.90 for 2 hours! When will hotel chains get real? If humble B&Bs can offer free internet access why not the chains with their superior buying power? Today’s traveler expects communication access as much as expecting clean water to come out of the taps in the bathroom. Fortunately thanks to some switched on businesses in Wellington there is a FREE WiFi service called ‘cbdfree’ It is a little slow and gives access in 30 minute bites but thank you ‘cbdfree’ for the service.My other gripe is Ibis have now started to charge 1.5% on top of the bill for guests wanting to pay with a credit card. This leaves a bad taste in this travellers mouth. Why not build the charges into the advertised price so when potential guests are looking they can compare apples with apples?

Management responseDear waiheke,Thank you for your feedback regarding your recent stay with us at Ibis Wellington especially your constuctive feedback regarding Internet pricing at the hotel. Unfortunately the infrastructure involved for a hotel to provide Internet compared to a small hotel is vastly different however we do provide free Internet in the lobby and also two complimentary terminals in the lobby for guests to use and we are always looking at opportunities to enhance the offering. Your comments have been taken on board regarding credit card surcharges. Pre-paid online bookings do not incur this charge and any account can be settled at the hotel with eftpos which also does not incur a charge. Kind regards,Nathan FrostGeneral Manager
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"Service"

12th March 2012, Wellington, New Zealand

Golfing team in Hotel, the day of check out they were the leaving same time as us, only one person left to man the desk. Waitress very nice but English not good, returned to take our order only a few seconds after she had given us menu. Please take these as constructive comments. Hotel is otherwise very good. This was our third stay and we will continue to use your hotel.

Management responseDear Accorhotels traveller,Thank you for your feedback regarding your recent stay with us at Ibis Ŵellington, I am sorry your departure was delayed on check out. The hotel has a minimum of two staff on reception at all times however sometimes we are assisting guests away from the desk and I apologise for any inconvenience caused. We look forward to welcoming you back to ibis Wellington again soon.Kind regards,Nathan FrostGeneral Manager
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