Hotel - Mercure Welcome Melbourne
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Mercure Hotel

Mercure Welcome Melbourne

265 Little Bourke Street 
3000  MELBOURNE
AUSTRALIA

4,031 reviews
TripAdvisor Rating Based on 4,031 reviews
Best price guarantee
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From 129.00 AUD Non member rate
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Select your dates 129.00 AUD
Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Valet parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Valet parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Airport shuttle
    • MELBOURNE TULLAMARINE AIRPORT (Paying)
    • MELBOURNE TULLAMARINE AIRPORT (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Babysitting on request

Catering

  • 2 restaurant(s)
  • 1 bar(s)

Business services

  • 12 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Visitors looking for stylish, affordable Melbourne accommodation should look no further than Mercure Welcome Melbourne. Tastefully appointed and contemporary, guest rooms at this impressive Melbourne hotel offer everything needed for a comfortable stay. Available in a variety of configurations - including Superior and Privilege options - guest rooms feature a range of convenient amenities, which include a TV with cable and pay-per-view channels, WIFI access, a work desk, a minibar and a modern ensuite.

  • 330 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 66 connecting rooms
  • Extra bed in room for adult
    • 220/240 V AC
    • Airconditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Radio in room
    • Direct dial telephone
    • Satellite/cable colour TV
    • Manual temperature control
    • Remote control TV
    • WIFI in your room
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Welcome Melbourne

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 4,031 reviews
Ian M 2017/02/09
« Good place to stay »

I have not stayed here before on my visits to Melbourne but overall was delighted. The location couldn't be bettered right in the centre with good transport links and taxis always available. The staff were extremely helpful especially Annie on reception. I would definitely stay there again. My only criticism that I have expressed about many hotel groups is about maid service. I appreciate the rooms of those vacating have to be cleaned first but at this hotel the maids work until 5.30pm so be prepared to perhaps not having your room serviced until late in the afternoon. When it is hot or when I have had a long day and need to change or have a nap I find this irritating. Despite that I would still rate service very good.

Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear Ian M, Thank you for writing such a detailed review and for highlighting the areas that we do well. Apologies for the inconveniences experienced by having your room serviced later on in the day. May I suggest that you hand your "please make up my room" sign outside the door in the future, so we will endeavor to service your room as a priority. Thank you again for your feedback and we look forwrad to your next visit. Sincerely, Alex Mihardja Operational Project Manager

332terrir 2017/02/04
« TR/2017 »

Good location in Melbourne CBD. Breakfast inc with my special deal. Retail outlets on doorstep. Great staff & service. Always use this hotel on trips. However, Accor membership website difficult to access to add points on. Seems they keep changing sites-very frusrating.

Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear 332terrir, Thank you for continuously staying with us and for sharing your experience. I apologize for the inconveniences experienced in accessing the ACCOR membership website - I have taken a liberty to pass it on to them for their attention. We look forward to your next visit. Sincerely, Alex Mihardja Operational Project Manager

212waynei 2017/01/22
« Noisy Dingy Smelly »

The rooms are very small and dingy no air so oxygen levels become low by morning and you wake up with headaches. The scenery from window blank concrete walls how wonderful. Lots noise from air conditioner, toilet, shower, people from above rooms. Carpet needs renewing as it smells. This is totally different to what is on the internet. If I we had not paid up front I would have gone else where like others did. Please be careful when booking this motel ask lots questions staff are excellent restaurant delivers beaut meals but unfortunately the room lets it down.

Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear 212waynei, Thank you for your recent patronage. I am sorry to read that the accommodation provided didn't meet your expectations but appreciate you mentioning our team’s excellent service, as well as the beautiful meals from our restaurant. Feedback such as yours allows us to identify areas of improvement and I thank you for providing a review. Sincerely, Alex Mihardja Operational Project Manager

Mandy B 2017/01/08
« Central Location »

Enjoyed our stay again at the Mercure in Little Bourke St. Close to transport, places of interest, food and shopping. We used the GO-Green promotion and received a credit of $20, using it for breakfast one morning. Thank you for a lovely stay.

Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear Mandy B, We are so pleased to read of your experience after your recent stay with us. Thank you for sharing and we look forward to welcoming you back in the near future. We hope your next visit will be as lovely as your previous one. Sincerely, Alex Mihardja Operational Project Manager

stretch7250_1 2016/12/23
« Central Hotel in Melbourne CBD »

The Mercure Swanston and Mercure Welcome share a building in the heart of Melbourne's Shopping precinct, and near the heart of China Town. Trams run within easy walking distance of the hotel and free hotel 'drop off' are available when travelling from the airport to the city via the bus service. The tram services at this spot offer free CBD travelling which includes the famous Victoria Market in one direction, and the Victorian Museum in the other, both well worth seeing.

Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear stretch7250_1, Thank you for sharing your feedback. Very pleased to read that you enjoy our central location. Sincerely, Alex Mihardja Operational Project Manager

marilynd185 2016/11/27
« Mercure Welcome Melbourne »

On arrival upgraded to a King room. Very comfortable and clean. The bathroom superclean but very compact. Close to restaurants and the facility where the conference i attende was just a short tram trip.

Erdi G, Manager at Mercure Welcome Melbourne, responded to this review

Dear marilynd185, Thank you for your recent patronage and your time to provide a review. Very happy to read that you enjoyed our location and found the facilities provided met your requirements. We look forward to welcoming you back in the future. Sincerely, Alex Mihardja Operational Project Manager

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