ibis Melbourne Little Bourke Street hotel

"2 Days in Melbourne"

19th May 2012, momo317, Dumfries, United Kingdom

Found the hotel up a busy small street with loads of building work going on, but once in the hotel heard nothing from outside.Met by a very friendly and efficient receptionist who took the time to go through all the hotels amenities. She gave us a visitors map and other tourist information pamphlets. She talked us through the tram system, the free tourist shuttle bus and the sights it would be worth going to in our short 2 day stay. Made it very easy to go in the right direction.City centre lacking a decent, sit-down pub - most of the places were full of 'pokies' (Poker Machines) but a tram ride out to the Lygon Road area was well worth the effort to find restaurants and a more relaxed area.Would definitely stay in this hotel again

Management responseDear momo317Many thanks for taking your time to provide valuable feedback.In an ever evolving city like Melbourne and being located near the current developing end of the city, near Docklands, there is a hive of building activity and development which will be ongoing over the next 5 years, as old buildings are replaced with new ones. The team’s desire is to ensure that every guest is given the best opportunity to enjoy and have lasting memories of their visit. It is pleasing to hear that again we were able to satisfy. Pubs have needed to include poker machines in their business, there are many laneways filled with cafes, restaurants and outdoor dining venues in Melbourne to provide an alternative. Lygon Street is certainly another show case precinct in Melbourne that visitors enjoy.We look forward to welcoming you back in the near future.Take careMary Ellen O’MalleyGeneral Manager
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"Unimpressed!"

9th May 2012, Kaboord, Adelaide

I stayed at Hotel Ibis for one night only but was disappointed with my choice of Accor Hotels. I haven't stayed at this particular hotel before and wouldn't stay there again. The service was nothing to rave about, the room wasn't what I would have expected from an Accor Hotel and there were no "extras" as in car parking on site, a restaurant open for dinner or a choice location. It might be partly my fault for not reading too much into my stay before I booked the accommodation but for a chain like Accor I would have expected better. I have stayed in an Ibis Hotel before with no issues but like I have already said, I wouldn't stay at this one again nor would I recommend it to anyone else.

Management responseDear KaboordMany thanks for your time to supply valuable feedback. Ibis hotels pride themselves on providing accommodation in the economy sector of the market, where rooms are compact and the hotels are centrally located. All guests are referred to a public car park which is approximately 300 metres from the hotel in Spencer Street. With Melbourne’s great reputation for dining opportunities, the hotel does not offer this service. Within 2 block of the hotel there is a choice of a dozen different dining venues. The hotel does offer an all you can eat buffet breakfast to get the day started.Once again thank you for time and we look forward to welcoming you back in the future.Take careMary Ellen O’MalleyGeneral Manager
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"Clean and Convenient"

4th May 2012, larag614, Sydney, Australia

Room was clean and in close proximity to Central Station. Rooms are quite small but the location is a conveinet base. There is a nightclub in the next building which you could here from the room.

Management responseDear larag614Thank you for taking the time to share your experience at the hotel. The rooms are compact nd appointed with the essential features. Location is central to the Southern Cross station and Etihad Stadium, adjacent to the night club district in King Street. Many thanksMary Ellen O’MalleyGeneral Manager
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"Great cheap accomodation in the heart of Melbourne"

4th May 2012, withersclan, Melbourne, Australia

Great cheap accomodation in the heart of Melbourne especially when we got it on the a 50% off deal. Breakfast was better than 4 stars that we have stayed at and as Accor Members we got that at 50% off as well! Would stay again especially at the discount rate. A good brisk 50minute walk to th Shrine of Remembrance for the dawn service

Management responseDear withersclanThank you for you time in sharing your recent experience whilst staying at the hotel. It is pleasing to hear that you enjoyed your and in particular that the breakfast was great.Many thanksMary Ellen O’MalleyGeneral Manager
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"melbourne trip"

27th April 2012, rslken, Gatton, Australia

rooms were clean and tidy and well presented, The bed was very comfortable, Location to transport (trams and southern Cross station) was close. buffet breakfast was excellent value and all staff pleasant and helpful.

Management responseDear rslkenThank you for taking the time to provide valuable feedback.We appreciate this.We look forward to welcoming you back in the near future.Take careMary Ellen O’MalleyGeneral Manager
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"Weekend sty in Melbourne"

21st April 2012, Oldguy911, Sydney, Australia

Ibis is close to the bus terminal which is handy forgetting too and from the airport. It is fairly central so close to trams and trains. It is at the western end of Little Bourke St so not close to restaurants, China town etc. Clean, small but adequate rooms. The only very small problem was a thick pillow.

Management responseDear OldGuy 911We appreciate you taking the time to provide valuable feedback on your recent stay. The hotels location is certainly very central to the transport hub within the city. If you find something not to your liking please do not hesitate to contact Reception and they will endeavour to make the necessary changes.Thank you and we look forward to welcoming you back in the near future.Take careMary Ellen O’MalleyGeneral Manager
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"fantastic"

19th April 2012, pratty56, Melbourne, Australia

great place to stay, good location, friendly staff & very helpful,breakfast was fantastic,very clean and well maintained rooms,

Management responseDear Pratty 56Many thanks for your time to share your recent experience.We are pleased to hear that you enjoyed you stay.We look forward to welcoming you back in the near future.Many thanksMary Ellen O’MalleyGeneral Manager
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"Enjoyable Stay"

10th April 2012, Sydney, Australia

This hotel satisfied all our basic needs. Not a luxury hotel but clean and comfortable and great location. We are satisfied.

Management responseDear Accor TravellerMany thanks for sharing your enjoyable experience when staying at the hotel recently.We appreciate you taking the time to this.We look forward to welcoming you back in the near future.Best wishesMary Ellen O’MalleyGeneral Manager
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"Inflexible for children staying with parents"

20th March 2012, Singapore, Singapore

I check in with my 7 yr old boy they insisted I paid additional AUS 80 for a additional bed which I don't need it , because my boy can sleep with us on our king size bed. Very inflexible. In the middle of the night , a stranger knocked at our door. Chargeable Internet access in the hotel. No concierge service.

Management responseDear Accor TravelerMany thanks for your time to supply valuable feedback. Ibis is an economy brand, which offers value for money and location for its guests. Concierge department is not included in the brand standards. Reception is very willingly to assist with directions, tour bookings and other guest’s inquiries about our wonderful city.The bedding configuration for the hotel has been registered with the city council public health regulations based on 2 people per existing bedding. In the king rooms an additional bed may be supplied to accommodate up to a maximum of 1 additional person. I am sure that you will understand and appreciate the need to ensure that we honour our obligation in relation to health and safety matters.Internet charges do apply for this use in the privacy of your room. Currently we are working on having a 15 minute per allocation per day per guest of free internet based from a terminal located in the foyer. The anticipated installation date for this is May 2012.Once again thank you for time and we look forward to welcoming you back in the future.Take careMary Ellen O’MalleyGeneral Manager
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"Our Melbourne trip"

3rd March 2012, Mount Isa, Australia

I would highly recommend the Ibis in Little Bourke street, the staff we so friendly and helpful and the room was very clean and the food and Service to the room and meals were excellent, I will be going again.

Management responseDear Accor TravellerA special effort is required to take time in suppling valuable feedback. Many thanks for taking this time to provide us with this. We are delighted to hear that you enjoyed your time at the hotel and we look forward o welcoming you back in the near future.Take careMary Ellen O’MalleyGeneral Manager
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"Nothing special but not too bad either"

23rd February 2012, childers

I would recommend this hotel if you simply require a bed. The room we stayed at on the second floor was very small, smaller than i had imagined for a "queen" room. But it served its purpose well. You can tell the hotel is older, the bathroom fixtures etc are quite old. But all in all well presented for its age and clean.The all you can eat breakfast was good. All interactions with staff were friendly.The only real issue for us, being our first time in melbourne was the location. Which is good and bad at the same time, its super close to transport which is great, but i felt as though it was the "rougher" end of town. Walking back at 1am on saturday the street was full of drunken louts and police. Sleep quality was ok, a light sleeper may be distracted as you can hear the constant "doof doof doof" from the nightclub next door (very faintly). All in all it served its purpose as base camp for our tourist weekend in melbourne.

Management responseDear Accor TravellerThank you for taking the time to provide feedback on your recent experience at the hotel.Ibis hotels pride themselves on providing accommodation in the economy sector of the market, where rooms are compact and the hotels are centrally located. The hotel is located to the nearby entertainment district which places the hotel close to King Street, Crown Casino and Etihad Stadium. We look forward to welcoming you back in the near future.Many thanksMary Ellen O’MalleyGeneral Manager
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"Awesome location, delicious breakfast!"

5th February 2012, Kurri Kurri, Australia

We stayed in Melbourne for three nights to go to the Australian Open. The hotel was in a great location - across the road from Southern Cross Station, close to trams and walking distance to the casino, shopping and restaurants. The buffet breakfast was a delicious way to start the day!

Management responseDear Accor TravellerThank you for taking the time to share your recent stay at the hotel.It is rewarding for the staff to hear that you thoroughly enjoyed the breakfast.They wish to thank you for your compliments and we all look forward to welcoming you back in the near future.many thanksMary Ellen O'MalleyGeneral Manager
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"Good staff"

30th January 2012, Newport, United Kingdom

This is quite the best Ibis we have stayed at. All staff were pleasant and helpful from the man mopping reception floor early in the morning to the breakfast staff.Location is uninspiring but handy for Southern Cross station.

"Good value"

29th January 2012, felixVictoria, victoria

We enjoyed our 3 night stay at the hotel. As we had arrived by train it was an excellent location only 100metres from Southern Cross station. Very friendly and helpful reception staff. Room was very good size, quiet with nice furnishings. Breakfast at $20 per person is abit steep but there are many cafes within walking distance that have full breakfast for $8. We used hotel as a base to go to the tennis centre, Arts centre and for shopping. We Walked to all locations but trams are at end of the street.

Management responseThank you for taking the time to provide the hotel with great feedback.It is pleasing to hear that you enjoyed your stay and we will be please to pass these comments onto the team.Whilst breakfast at $20.00 per person seems initially expensive this is for an all inclusive "all you can eat" buffet breakfast, including, cereals, fruits, juice, tea and coffee, danishes along with hash browns, mushrooms or tomatoes, eggs and bacon. We look forward to welcoming you back in the near future.thanksMary Ellen O'MalleyGeneral Manager
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"Stay in Melbourne"

24th January 2012, Camperdown, Australia

Although the location of the hotel is down a side street it is very close to public transport and within walking distance to most tourist attractions in Melbourne. The room was excellent with plenty of room andcomfortable chairs to sit and relax.