Hotel address195 Swanston Street
How to reach the hotelGPS :S 37° 48' 44.04'' E 144° 57' 53.71''
Contact the hotel
- Tel. (+61)3/96634711
- Fax. (+61)3/96637447
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The Swanston Hotel Melbourne Grand Mercure - hotel reviews in Melbourne
Hotel code: 3028
Accorhotels.com customer reviews in partnership with TripAdvisor
"all round excellence"
22nd September 2013, fourthoms, Newcastle, Australia
first time stay at mercure swanston st, was very happy with the location and facilities at the hotel, staff very friendly, special mention to staff member eddy he could not have been more helpful and genuine friendliness to us ...definitely would stay here again ...
18th September 2013, dican64, Melbourne, Australia
Great service from staff. Celebrated anniversary and a nice touch from hotel received a bottle of sparkling with a note from the hotel. Had a great nights sleep in comfy beds. Stayed here a couple of times and always found it good value and received great service. The perfect location in the middle of the city to access the night life.
"Great location but bad rooms"
18th September 2013, frankpi80, Adelaide, Australia
This hotel is in a great location however while the rooms are large the walls are paper thin and you can hear a lot of noise coming from other rooms. I found the beds to be most uncomfortable and the two thin pillow on the bed were inadequate. Would not return.
"Good location with excellent service"
16th September 2013, Sydney, Australia
We stayed at The Grand Mercure for a weekend getaway. The staff was very friendly and helpful. We had a room facing swanston st and as we were both light sleepers we found the room was bit noisy for us. We requested a change of a quieter room and the front staff (annie) was fantastic, she changed and made sure we had a nice quiet room.The location of the hotel is very central walking distances to everything, attentive staff and nice clean rooms. I would come back here if we are down in Melbourne again.
"Room was great food average"
15th September 2013, Mickp17, Surfers Paradise, Australia
I stayed in an executive suite, rooms and location are great room service menu is below average but then again why eat in you room. Breakfast is not worth the money eat at the cafes on the street out front
"A Great place to stay."
10th September 2013, john1944167, Launceston, Australia
This hotel is a great hotel to stay if you wish to be in the heart of the shopping precinct. The staff are most helpful, the rooms are quite adequate with views of Swanston street from most rooms. The restaurant serves tasty food at good prices which will in the future overlook a new store currently under construction. In short a great place to stay in Melbourne.
9th September 2013, dianmorf13, Adelaide, Australia
Hotel is in a great location especially for access to the CBD and amenities were good. Rooms are well presented although as ours overlooked Swanston St on a Friday & Saturday night it was a little noisy. Staff were friendly and helpful when required.
6th September 2013, julesmarini, Melbourne, Australia
Great location in the heart of the city, very close to Bourke Street Mall. The rooms were very spacious (we were a family of 4 and their was plenty of room). Would definitely stay here again... Great buffet breakfast for a great price and the kids ate for free! We were able to check in early which was fantastic... Haigh's chocolate shop near reception, yummy! Thought it might be noisy with all the trams going down Swanston Street, but you couldn't here any street noise in our hotel room...
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.