Hotel address17 Little Pier Street
2000 DARLING HARBOUR
How to reach the hotelGPS :S 33° 52' 38.39'' E 151° 12' 8.83''
Contact the hotel
- Tel. (+61)2/82174000
- Fax. (+61)2/82174400
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Novotel Rockford Darling Harbour - hotel reviews in Sydney
Hotel code: 3021
Accorhotels.com customer reviews in partnership with TripAdvisor
"Could do with a freshen up"
18th September 2013, Dunedin
The presentation of the hotel was disappointing, much of the paint work was very tired. Room Cleaning service was very slow as well.Location was excellent for accessing many activities within a short walk.Breakfast service was good as were the team on the front desk.
13th September 2013, Tiny1145, Braddon, ACT
Novotel hotels always deliver comparable room rates and excellent accomodation and serviceand the Rockford was no exception. Great location too - to parking, public transport, good eats. One point less for sleep quality - could use firmer pillows, which I requesed.
"Nice but needs a little work"
9th September 2013, Glenn_1000, Melbourne, Australia
Found the Hotel to be nice but in need of little work in the rooms and the surroundings. I did enjoy the stay and would recommend it however.The Lap pool was great and the gym was OK as well , the Gym could do with some upgrades but all in all was a good start to the day. The Guest services staff were great and happy to assist with anything that we needed all of the time , room service and breakfast was quite nice as well with great healthy options throughout.Would come and stay again and would with out question recommend it to the business traveler.Thanks
30th August 2013, Speerhead, Wollongong
Recently attended the Beauty expo with a friend. Hotel was opposite the Entertainment Centre and a 2 minute walk to Darling Harbour. Pump House Hotel in front close to Darling harbour restraunts & a few miniutes to China Town. We had booked a King room requested twin beds hotel was able to fill this quest. Parking is in he Entertainment centre carpark & is validated at hotel on check out $30 (ful rate was $64)would stay again
"Location Location Location"
29th August 2013, AsokaW, Canberra, Australia
As far as location is concerned, it is fantastic. Parking the car to check in is a problem as the taxis took all the limited short term parking available. This should be looked into as I had to wait 10 minutes to be able to find a space to park in order to check in. The stay was pleasant and everything is in easy reach.
15th August 2013, joanne19702013, Sydney, Australia
I stayed at the Novatel Rockford Darling Harbour to see the PINK concert you could not get any closer to the entertainment centre the hotel was excellent service was great I swam in the indoor heated pool which was awsome and you could walk straight through to the Pump house restaurant/bar from level 1 in the hotel. Will definetly be staying there again when I see more concerts.View management response »
Management responseDear Joanne.so glad you enjoyed your stay, food and beverage options at Novotel Rockford Darling Harbour and Pumphouse. P!NK was excellent at the Sydney Entertainment Centre.Hope to see you back when coming to see the next star attraction.Best regards,Peter
"Great time at Darling Harbour"
13th August 2013, WayneErina, Erina, Australia
The hotel is located in a great spot right beside the Sydney Entertainment Centre, Darling Harbour and the Chinese Gardens. The Pump-house, which is attached to the hotel has lots of boutique beers and other drinks. We had a great time and would recommend the hotel.View management response »
Management responseDar Wayne Erina.Thank you for your positive feedback about the hotel, its food and beverage and service. We glad you enjoyed your stay with us and look forward to when you return next time you visit Sydney.With warm regards,Peter
"Typical low rated 4 star"
8th August 2013, Toots67, Townsville, Australia
Room was quite small, furnishings very plain. Nothing even remotely nice about the décor. Bathroom needed retiling, lots of mould stains in the grout. Mini bar about average. Doona didn't even have a proper cover on it, just a top and bottom sheet.View management response »
Management responseDear Toots.Thank you for providing your feedback. We are truly disappointed with how your stay did not live up to your expectations or our bedding sheeting option did not work for you. We do pride ourselves on far better levels of service and we will re-examine the quality of and condition of your room.I do hope that we can prove in the future what the hotel can possibly do to deliver the levels of quality you would expect from Novotel and that we have the opportunity to restore that faith next time you visit Sydney.Sincerely yours,Peter
"SYDNEY BOAT SHOW ACCOMMODATION"
7th August 2013, jmur2808, Sydney, Australia
An excellent venue within easy walking distance of all areas of Darling Harbour. Easy access by City Rail. The room was very comfortable and was first class. A great breakfast selection. Overall another very enjoyable stay.View management response »
Management responseDear Jmur,thank you for providing a positive report on your accommodation and stay at Novotel Rockford Darling Harbour.We look forward to welcoming you back to the hotel next year and thank you for your loyalty.Warm regards,Peter
22nd July 2013, Brett J, Rotorua, New Zealand
Great location especially if you are using the Sydney convention centre, also close to china town for dining. The Hotel staff, were very friendly and attentive. The Pump house bar is great and the barman very good – know his stuff. Accommodation rooms at the hotel are in need of a refurbishment, I stayed there 3 years ago and it’s the same but three years older. It’s the only thing letting the hotel down. Not up to a Novotel standard.View management response »
Management responseDear Brett.Thank you for your comments regarding the friendliness and knowledge of the staff and the excellent location especially when attending an event at the Sydney Convention and Exhibition Centre. I do acknowledge some work to be done in the rooms which is next on our list of upgrade (we have upgraded the pool, new cafe and Pumphouse Bar). Next visit, I'm sure we will have something wonderful to present.Sincerely yours,Peter
"Happy to stay again"
22nd July 2013, Stokesy118, Newcastle, Australia
As has been the case with many visits before, we are welcomed and enjoy the hospitality at Novotel Rockford. We will be back to the Nootel Rockford in the future as it is clean, neat and has warm staff that make you feel welcome.View management response »
Management responseDear Stokesy.Thank you for writing a lovely review and for your generous loyalty.We look forward as always to welcome you back to Novotel Rockford Darling Harbour when in Sydney.Warm regards,Peter
19th July 2013, john131721, Devonport, Australia
room were was very good.e clean and tidy bed was good afyer moving from the accorIbus hotel on darling habour this was excellent. I have stayed at ibus most of the time but my expeicience was one that i will not go back ther
12th July 2013, Mark W, Forbes, New South Wales, Australia
Our stay at the Novotel Rockford was to enable us to attend a family wedding. The hotel was ideally located near Darling Harbour. The wedding ceremony was on board a tall ship that left from King Street Wharf (a 15 minute walk), and the reception was in a restaurant in the Darling Quarter, only a 2 minute walk from the hotel. The hotel rooms were of a good size with king beds, however, the shower is over the bath, which is narrow and a little difficult to get in to.
5th July 2013, wiley-nt, Darwin, Australia
Great location to China town, Darling Harbour & Light Rail Network.Hotel staff very helpful.Breakfast is value for money, with great open hours.Pump House Bar, great place to relax have a drink & feed.Access to entertainment at your door step.View management response »
Management responseDear Wiley-nt,thank you for publishing such a lovely review. We are glad you enjoyed both your accommodation and food and beverage experience at the Pumphouse Bar. We hope to see you again the next time you visit Sydney.Warm regards,Peter Emery
"Average hotel, clueless staff"
4th July 2013, 77jack74, Forster, Australia
My husband & I stayed in a studio room here to attend the good food & wine show in darling harbour. The hotel was in walking distance to show. So location was good. The hotel needs updating. No opening windows, so on entering rooms there was a musty, stale smell. Air conditioning was loud. Bathroom is old & tired. Needs an upgrade. TV was not in a good spot, as no room left on bench for tea making facilities. TV should be on the wall in front of bed. We had breakfast one morning. I asked for gluten free options, all staff I asked were very clueless as to the options. Finally found out only gluten free bread. Then my eggs still came out on muffins. Need more gluten free options.Room was serviced daily. Check in & out good.
3rd July 2013, 8LynnMP8, Sydney, Australia
Very nice accommodation close to the Entertainment Centre and Convention Centre. I have stayed at the Rockford many times and have always enjoyed the experience. The Pumphouse Restaurant and Bar is an added bonus.View management response »
Management responseDear Lynn P.Thank you for writing such a nice review. We certainly appreciate your constant returns to the hotel and we look forward to welcoming you back to Novotel Rockford Darling Harbour again soon.With best regards,Peter Emery
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.