Novotel Rockford Darling Harbour hotel

"Daughter and I Sydney visit"

18th May 2012, Leanne4234003, Sydney, Australia

We had a great time, very central location, very helpful staff, beds were very generous in size too!

"Review"

9th May 2012, SUEAJ, Auckland, New Zealand

Very handy to everything - Darlig Harbour, shops, trains, Chinatown, Paddy's market. Staff at coffee shop very friendly & helpful. Bed was a bit squeaky.

"Poor Mattress & Service"

8th May 2012, adelaide

I picked the most expensive room (Deluxe King) but the quality of the room is way below my expectation. Comparing my experience at other Novotel hotels in Singapore and Hong Kong, this is the worst experience I had so far. Mattress is uncomfortable; you can still feel the metal spring! Also, the entrance card was not reliable; I have to replace/fix my card every day.

"breakfast time"

4th May 2012, anne_ultrasound, Wollongong, Australia

Was a bit disappointed with the lack of choice of yoghurt and museli at breakfast.However, the manager/maitre'd of breakfast on Sat and Sun morning was one of the best hospitality personnel I have ever met. Courteous, helpful, kind, a complete gentleman and a consumate professional, he is a assest to the hotel.

"Stay on 21 April"

26th April 2012, afrith, Newcastle, Australia

Stayed many a time at this hotel since it opened in early 2000. In a very convenient location and the price now is a bit cheaper than the hotels right in the CBD, however when it initially opened I thought it was expensive. However now it is on the mark.Only issue is that we need certain items for the room which were arranged in the booking, but weren't there when we arrived. But it was rectified immediately so can't complain.Rooms will need a make over in the next 5 years however.

"our holiday"

25th April 2012, wjdillon, smithton tasmania australia

the hotel was in a great location for walking to darling harbour and alst to the centre of the city. the rooms were cleaned really great each day and the staff were really friendly and helpful;

"Business Trip April 2012"

23rd April 2012, PerthJim, Perth

Check in was fast and friendly with some great tips for where to go for dinner.The hotel is in a prime location next to Chinatown and easy walking distance to all that Darling Harbour and Cockle Bay has to offer.All staff were attentive and friendly, service was great.The hotel is an easy place to get to and from by car, and parking is right out the front of the hotel. Definitely will,be back.

"Stay at Rockforte"

19th April 2012, wilford5, Christchurch, New Zealand

We were very impressed with the facilities at the hotel - very comfortable bed and the breakfasts were great. Staff were helpful and accommodating to our needs. It was handy to most things in town and shops were easily accessible. Would stay again!

Management responseDear Wilford 5.Thank you for taking the time to write such a positive review of our hotel on Trip Advisor. I will share these comments with our team.I hope that we may be able to welcome you back to the hotel in the near future.Best regards,Peter
« hide

"Novotel Rockford @Darling Harbour Sydney"

19th April 2012, sleepyGerringong, Gerringong

Room was satisfactory although our room had a blind over the main window that was damaged and we were unable to close it at all. This meant that we could only close a light flimsy curtain which still allowed all the cities exterior lighting into our room. My wife was able to sleep but i tossed and turned all night. The location, however, is excellent, and the staff were helpful and polite. We will happily stay again although i will check the window coverings next time!

Management responseDear Guest (Sleepy Gerringong).Thank you for posting your feedback regarding our hotel on TripAdvisor. We appreciate all the advice you offer to ensure we are meeting guests' requirements.To assist us with regard to the blind issue, could you please provide the room number so that we ensure the blind is fixed and that the next guest is ensured of a good night's sleep.Thank you for your kind comments regarding our staff. I will pass this onto the relevant departments. We look forward to welcoming you back to your hotel soon.Best regards,Peter
« hide

"Average Hotel"

17th April 2012, 28David, Auckland, New Zealand

Room was very small and basic - but ok for price. Location is good with easy access to Darling Harbour. Service at front desk was very slow.

"Rockford Novotel"

17th April 2012, gstevens1, Ballarat, Australia

Good location. Could have cleaner rooms. our sheets were stained and dirty. iI requested for them to be changed when we arrived. this incident made our stay start on a negative note and gave me bad vibes about the place. The bathroom could have been cleaner as well.First impressions are always what you remember.

"Average hotel"

13th April 2012, kyuti, Sydney, Australia

Stayed here for a short (overnight) Easter break with my boyfriend. Very, very good location. The pool is excellent, with the water just the perfect temperature for a dip. Showers both at the pool in and in the room are really nice. The room we stayed in is clean with very nice view of the gardens.TV is quite big but the reception is poor. The springs on the bed were quite noisy as you can hear it everytime someone moves. The airconditioner, I think, is a bit dated and very noisy even when we tried to turn it off, so we didn't get a good sleep.

Management responseDear Kyuti.Thank you for taking the time to provide feedback regarding your recent stay at the hotel. We will discuss your concerns regarding the beds and air-conditioning with the team to ensure those areas are rectified.Thank you again for the your feedback. We trust you enjoyed your stay and other aspects of the hotel and we look forwrard to welcoming you back to the hotel in the near future.Best regards,PeterGeneral Manager
« hide

"Great Location !!!!"

12th April 2012, ACT

The hotel location is excellent!! So close to all the tourist attracktions . However. We were not able to use our Accor plus card for Dinner on the Easter weekends. We were a bit disappointed. apart from that, everything else is fine.

"Never to be repeated"

12th April 2012, Brisbane

had great difficulty communicating with staff as any I dealt with had English as second language. I also left a hair straightener in the hotel and was told it was not there when I went back to get it. I rang the hotel when we returned to QLD after I had checked my luggage again, I was told someone would check with house keeping and call me back , no one returned the call. We also purchased 4 breakfast vouchers and found the food to be sub standard and cold and not worth $30.00. For this reason we will not be staying in the hotel again

"Poor Experence"

11th April 2012, Auckland Central, New Zealand

Apart from the manager on at the time I found the hotel disconected Resturant come bar come Disco [whatever] at one end breakfast bar at the other . The food was well below what Ihave come to expect at your other hotelsand haveing just come out of China were Istayed in your Hotels over there Iwas disapointed

"Great Location!"

10th April 2012

The hotel is in a fantastic location and the staff were very helpful. The rooms were comfortable though small. One of our rooms had to be changed as the shower leaked; the hotel staff were very accommodating in doing so. Other travellers have talked about the street noise but I did not hear any.

"happy stay"

10th April 2012, Lithgow, Australia

Loved our stay, just a lot of long black hair in the bathroom, bed could be more comfortable. Over all hotel was very inviting, concierge very accommodating.

"Clean"

5th April 2012, Singapore, Singapore

Good location but poor standard of cleaniness. The rooms and general area look old.............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

"Novotel Rockford DarlingHarbour"

5th April 2012, Brisbane, Australia

Service grumpy and inflexible. Valet parking expensive and slow to deliver, expensive WiFi.But its a great location and the rooms are good. Don't expect to feel welcome though.

"One night at Novotel Rochford"

1st April 2012, Canberra, Australia

Stayed one night for attending concert at Entertainment centre - perfect location and no noise / disturbance from people attending concert or the building overall. Breakfast staff were exceptional - check-in staff member not really looking happy to be there but she also checked us out the next day so could have been tired from a back-to-back shift. Only issue seemed to be room temperature - quite chilly on arrival and couldn't locate a thermostat - turned the air off to sleep but woke at 4am too hot, so had to turn air back on and stay awake to shut it off again as it was quite noisy. Also pillows were quite flat / uncomfortable otherwise room functional and clean.

Management responseDear Accor Taveller.Thank you for posting your feedback on TripAdvisor. Feedback such as this helps ensure the hotel responds to guests needs and works towards providing a most comfortable stay.We have taken note of the air-conditioning issue and will check the room for adjustment. There is a simple temperature variation gauge in the room. If this is faulty, this will be rectified. We take note of the pillow concern. We do have other types of pillows available. I will ensure that information is relayed in all rooms for choice.Once again, thank you for posting your review. I trust we will enjoy the company of your return to the hotel again in the future.Best regards,PeterGeneral Manager
« hide

"Great Location in Sydney"

30th March 2012, Sydney, Australia

Nice and close to Darling harbour and all that has to offer, close to Paddy's market, china town and CBD as well. Great hotel, great breakfast. Charging $30 for 24hr Wireless Internet was dissapointing in this day and age. Typical thick hotel pillow, when are they going to offer thin thin pillows?Over all a fantastic hotel and we will definately come again but from now on I will travel with my own pillow when traveling.

Management responseDear Accor Taveller.Thank you for posting your positive feedback on TripAdvisor. Feedback helps ensure the hotel provides the best level of service and comfort during your stay.We take note of the pillow comment. We do offer a pillow menu as we know pillows are such a personal choice. Please avail this service if it helps prevent you having to bring your own pillow the next time you visit the hotel. Once again, thank you for posting your review. I trust we will enjoy the company of your return to the hotel again in the future.Best regards,PeterGeneral Manager
« hide