Novotel Shanghai Atlantis hotel
728 Pu Dong Avenue
728 Pu Dong Avenue
Novotel Shanghai Atlantis is a 4 star business hotel in Pudong Lujiazui,the financial centre of Shanghai.Featuring 303 rooms and conference facilities for 400 people,the hotel offers four restaurants and two bars,an indoor swimming pool and fitness centre.Close to Shanghai Exhibition Centre and Shanghai Science & Technology Museum,it is conveniently positioned for shopping,dining and tourist attractions and is a popular choice for both business and leisure travelers.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
GPS : 31.240375, 121.524480
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
Relax and focus. The Premier room treats you like a VIP with access to the Lounge where refreshments, breakfast, WIFI Internet and a 1 hour use of the meeting room are included. Up to 2 adults and 2 children.
A modern spacious room with 1 Queen bed or 2 single beds, en suite bath/shower, ergonomic work area, TV and Internet access, broadband connection. Enjoy some larger room with the 2 views toward the impressive city landscape. Up to 2 adults and 1 child.
Le Gourmet Deli Shop offers imported bakery from Bridor, healthy salads, fresh brewed coffee, delicious pastries and sandwiches, Chef's Recommendation Set for breakfast, lunch and dinner.
Located on the 50th floor with panoramic view of Shanghai, the revolving restaurant is an ideal place for you to enjoy sumptuous international buffet with live band performance. Redeem birthday cake and polaroid photo for your birthday party.
The Square offers International flavor and Brazilian BBQ with show kitchen concept. Authentic Brazilian Barbecue is specially prepared and grilled to perfection by our expert chef! A la carte healthy menu and a wide range of drinks are also available.
Chinese cuisine restaurant offers Cantonese cuisine, Shanghai and Sichuan dishes. A typical Chinese dining room or a private room are for your choice. A la carte menu and set menu are both available.
Le Rendez Vous Lobby Lounge offers sleek and comfortable lobby-side seating for light refreshments, cocktails, freshly-squeezed fruit juices, high-quality teas, and Coffee throughout the day.
The contemporary Premier Lounge is a relaxing heaven overlooking the hectic financial Lujiazui district.
Reviews collected from customers who booked on AccorHotels.com
Overall excellent service. The staff in the lounge bar were outstanding, friendly, interested in you at the same time being discreet. I recommend the Phi Phi Iced tea cocktail! A small but well equipped gym. Be careful around the pool when the tiles are wet... very slippery! Room was well appointed, clean and bed comfortable.
Dear TripAdvisor User brucet696, It has been our great pleasure to welcome you at the Novotel Shanghai Atlantis and thank you very much for your invaluable comments. We are glad you liked our friendly services, fitness centre, clean room and comfortable bed, as well as the cocktail made (Perhaps it’s a Long Island Ice Tea?). We have taken note on your comment on the swimming pool too. Thank you again for sharing your feedback and we do hope to have the pleasure of welcoming you back on a future visit! Best Regards, Alison Choy Guest Experience Manager Email: firstname.lastname@example.org
Welcome stop at a very good hotel with very good services at an great price. Wish we were able to stay longer. Good location. Breakfast had an excellent variety of both European & Chinese food. Reception staff were very helpful & made our stay most welcoming.
Dear TripAdvisor User stephensU2587NX, We are pleased to hear you were satisfied with the hotel services and especially appreciated the rate value, hotel services, location and buffet breakfast. Thank you for your time and we hope to see you again soon at the Novotel Shanghai Atlantis! Best Regards, Alison Choy Guest Experience Manager Email: email@example.com
I look forward to my next visit the same I did during each day of my stay. The genuine, enthusiastic and polite welcome we received from the young concierge men was the highlight of our morning and evening. On our last morning the rain thundered down, and we were supplied an umbrella to save us getting wet when we arrived at our destination! An overwhelming experience that we will be so thankful for the rest of our lives. The umbrella will become an heirloom of our China experience. Thank you all for the royal care you extended to us over the privileged three days we had with you all. The best experience we've had in the 15 years of travel. Thank you
Dear TripAdvisor User K1599SUdavidw, We are delighted to hear of your lovely comment and it is great to know your stay with us was a memorable one! Your kind words will surely be shared with the team members, especially with the Concierge Team who manage to help you through this wet weather in Shanghai. Feel free to contact any of us when you are back and we sincerely hope to see you soon again at the Novotel Shanghai Atlantis! Best Regards, Alison Choy Guest Experience Manager Email: firstname.lastname@example.org
Awesome view from the hotel lounge at level 48, on the Pudong building skyline. Managers at hotel namely Alison, Elva n Quentin hv been very helpful n their hospitality make my stay a more memorable visit to Shanghai .
Dear Mr. Chua, Warmest greeting from Novotel Shanghai Atlantis! We very much appreciate you taking the time to share your experience following your recent stay. It is pleased to hear you enjoyed the Pudong skyline and building view from the 48th Floor Premier Lounge; Elva, Quentin and I are equally thrilled seeing and chatting with you and we sincerely look forward to your next arrival whenever you are back in Shanghai! Best Regards, Alison Choy Guest Experience Manager Email: email@example.com
1) I was refused/declined reservation when I called but I succeeded in booking via accor website 2) The room carpet was not vacuum-cleaned and your feet got filthy 3) poor light for the room 4) The General Manager Mr.Francis Goh was very rude when I complained and just said that it was up to me to stay or not
Dear Mr. Sia, Thank you very much for your feedback. First of all, on behalf of the Management, we would like to apologize to you again over your unpleasant experience. As a loyalty guest towards Novotel Atlantis, we valued your support very much and took it very seriously; we try to accommodate your requests whenever we could. However as advised, the hotel is already overbooked and could not accept your booking this time round. Pertaining to your feedback on the light bulbs, the standing lamp is a decorative lamp whereby reading lights are available on both sides of the beds, all lux level are in compliance with the standards. I will also pass on your comment about the room cleanliness to our Housekeeping Department for their immediate follow up. Mr. Sia, we thank you again for your feedback and we sincerely apologize for all inconveniences caused to you. Best Regards, Alison Choy Guest Experience Manager Email: firstname.lastname@example.org
Nice hotel, good breakfast, clean, easy check in and check out, helpful and friendly staff. One day I had lunch at the restaurant on second floor and it was tasteful and the service was quick and polite. Very satisfied with the stay, I will recommend it.
Dear TripAdvisor User muffinbb, Thank you for recommending the Novotel Shanghai Atlantis. We are pleased to hear you enjoyed your stay in all aspects including the hotel, buffet breakfast, friendly services as well as your dining experience at The Square Restaurant. We look forward to your next arrival whenever your travel brings you back to Shanghai! Best Regards, Alison Choy Guest Experience Manager Email: email@example.com
I booked this hotel because it was in LuJiaZui area of Shanghai, thought it would be very convenient to go to this popular area. The hotel though is about an hour's walk away, and even 3 city blocks away from the nearest metro. With Pudong Avenue undergoing massive construction, there is not much to say about the immediate area, and while the staff and room were all quite friendly and what you'd expect from Novotel, overall the experience was disappointing.
Dear TripAdvisor User Peter H, Thank you for sharing your experience and we hope to have the opportunity to welcoming you back again! Best Regards, Alison Choy Guest Experience Manager Email: firstname.lastname@example.org
Great friendly staff greet you at the door and help you nicely with bags. Reception/Desk staff are friendly and efficient. Staff in the lounge are supportive, friendly and comforting, and remember how you like your coffee. Dining room facilities are very good and staff friendly and charming. Room and facilities are warm and comfortable. A Greg hotel for a visit to Shanghai.
Dear Mr. Stroud, Thank you so much for your positive comments and we are pleased to have you with us at the Novotel Shanghai Atlantis. I will share your comments with all of our team members as we hope to be able to deliver the best possible services to all of our guests. Many thanks again and we look forward to welcoming you back when you return to Shanghai! Best Regards, Alison Choy Guest Experience Manager Email: email@example.com
Nice view from upper floors, convenient drive to Exhibition centre, Have stayed in the same hotel for 5 to 6 times in last few years. Check in / Check out easy, front desk helpful. Only big issue was with the house keeping - tea cups remained un attended, dust bin not cleared, remained full of trash , bath towels not changed.
Dear Valued Guest, Thank you very much for your support at the Novotel Shanghai Atlantis over the last few years. It is great to hear you enjoyed the room view, hotel proximity to the Exhibition Centre and the Front Desk service. It is regrettable to hear of your feedback on our Housekeeping services and I have written back to you via email with regards to this issue. Once again, thank you so much for your constructive feedback and feel free to contact me directly if I could be of any assistance. Best Regards, Alison Choy Guest Experience Manager Email: firstname.lastname@example.org
The hotel is fairly well located, quite close to a metro station. I stayed at a priviledged corner room on 42nd floor. The room was ok, albeit a bit quaint. The service was ok, but nothing exceptional. As a Gold member, I wasn't offer a welcome drink, nor any other special welcome, usually given to Gold members. Breakfast was ok, but again, nothing special. All in all, this hotel is ok, but far from a high level of quality for Novotel. It also offers fairly little in terms of value for money.
Dear Academic_SLO， Greetings from the Novotel Shanghai Atlantis! We very much appreciate you taking the time to review us on TripAdvisor and as we note you did not receive the normal warmth hospitality as well as the Le Club Gold members’ privileges, we sincerely apologize for the short fall on this area. It'll be glad if you could share your booking information and membership number with us by contacting me via my email address email@example.com so as to follow up on the necessary steps as well as providing a better service for your future stay. Once again, thank you for your time and we hope to have the opportunity to welcoming you back soon! Best Regards, Alison Choy Guest Experience Manager Email: firstname.lastname@example.org
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