Hotel - Novotel Shanghai Atlantis
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Novotel Hotel

Novotel Shanghai Atlantis Hotel

728 Pu Dong Avenue 
200120  SHANGHAI
CHINA

811 reviews
TripAdvisor Rating Based on 811 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • PUDONG INTERNAL APT
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request

Catering

  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 303 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Crib on request
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Jacuzzi
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Shanghai Atlantis

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 811 reviews
mehdia885 2017/05/14
« Comment »

This hotel has excellent management and staff. All Staffs enjoy to help gustes. Excellent managment. Very comfort and convinent for business traveller. Just, it seems Internet service is not free as we enjoy in our country in this hotel. It seems to be watched by third party. Over all internet service was not excellent. I do not think this related to hotel managment. The rest was excellent compare to money you pay.

Alison C, Guest Experience & Marketing Communication Manager at Novotel Shanghai Atlantis, responded to this review

Dear TripAdvisor User mehdia885, It is our pleasure to have you staying with us during your recent trip. We are glad that you enjoyed the services from both the Staff and Management. Indeed, there are several foreign websites that are blocked in China such as Gmail, Google, Google Map, Dropbox and other popular social media sites. We thank you again for your feedback and we hope to see you again soon at the Novotel Shanghai Atlantis. Best Regards, Alison Choy Guest Experience & Marketing Communication Manager Email: gem@novotelatlantis.com

Douglas G 2017/03/29
« Nice property but needs refining »

The property is a modern, well-kept building that meets high standards for the physical location. The value for money on the room is good. Amenities on the property are sub-standard for this class of hotel. The European staff at the hotel is dedicated, helpful, and customer oriented. The local staff lacks even basic linguistic ability in English, which is surprising for a property of this calibre. Food and bar service are over priced given what is available within a 10 minute walk. Hours for the deli come too late in the morning for a business traveler. The spa is contracted out and the main focus of the employees at the desk seems to be finding ways to keep guests from using the spa with requirements such as a bathing cap.

Alison C, Guest Experience Manager at Novotel Shanghai Atlantis, responded to this review

Dear Douglas G, Many thanks for telling us your experience during your recent trip. We are glad to hear you like the hotel, rate value and friendly services provided by our French Team at the Front Desk. However, please accept our apologies for falling short of your expectations on the pool service as well as the English level of our local staff. We will purchase a few more swimming caps just in case our guests might need one as it is a regulation required by the Shanghai Health Bureau. Also, English lessons for the hotel staff especially trainees are ongoing too. Thank you again and we sincerely look forward to welcoming you back in a not too distant future. Best Regards, Alison Choy Guest Experience Manager Email: gem@novotelatlantis.com

PeterStroud 2017/01/31
« Shanghai Stay »

The hotel is a pleasant walk from from the spectacular buildings of Shanghai. Take this walk and walk to the river ferry. Use the great Shanghai subway nearby to get around. It is surprisingly easy. Ask the hotel staff for guidance, they are very helpful. Use the hotel facilities. The staff are great.

Alison C, Guest Experience Manager at Novotel Shanghai Atlantis, responded to this review

Dear TripAdvisor User PeterStroud, Thank you very much for sharing your experience at the Novotel Shanghai Atlantis. We hope you had a great time and comfortable stay in Shanghai. All of us here sincerely look forward to seeing you again during your next visit! Best Regards, Alison Choy Guest Experience Manager Email: gem@novotelatlantis.com

brucet696 2016/11/05
« Shanghai Magic »

Overall excellent service. The staff in the lounge bar were outstanding, friendly, interested in you at the same time being discreet. I recommend the Phi Phi Iced tea cocktail! A small but well equipped gym. Be careful around the pool when the tiles are wet... very slippery! Room was well appointed, clean and bed comfortable.

Alison C, Guest Experience Manager at Novotel Shanghai Atlantis, responded to this review

Dear TripAdvisor User brucet696, It has been our great pleasure to welcome you at the Novotel Shanghai Atlantis and thank you very much for your invaluable comments. We are glad you liked our friendly services, fitness centre, clean room and comfortable bed, as well as the cocktail made (Perhaps it’s a Long Island Ice Tea?). We have taken note on your comment on the swimming pool too. Thank you again for sharing your feedback and we do hope to have the pleasure of welcoming you back on a future visit! Best Regards, Alison Choy Guest Experience Manager Email: gem@novotelatlantis.com

stephensU2587NX 2016/10/28
« Good Hotel at a reasonable price »

Welcome stop at a very good hotel with very good services at an great price. Wish we were able to stay longer. Good location. Breakfast had an excellent variety of both European & Chinese food. Reception staff were very helpful & made our stay most welcoming.

Alison C, Guest Experience Manager at Novotel Shanghai Atlantis, responded to this review

Dear TripAdvisor User stephensU2587NX, We are pleased to hear you were satisfied with the hotel services and especially appreciated the rate value, hotel services, location and buffet breakfast. Thank you for your time and we hope to see you again soon at the Novotel Shanghai Atlantis! Best Regards, Alison Choy Guest Experience Manager Email: gem@novotelatlantis.com

K1599SUdavidw 2016/10/24
« Novotel Atlantis Shanghai »

I look forward to my next visit the same I did during each day of my stay. The genuine, enthusiastic and polite welcome we received from the young concierge men was the highlight of our morning and evening. On our last morning the rain thundered down, and we were supplied an umbrella to save us getting wet when we arrived at our destination! An overwhelming experience that we will be so thankful for the rest of our lives. The umbrella will become an heirloom of our China experience. Thank you all for the royal care you extended to us over the privileged three days we had with you all. The best experience we've had in the 15 years of travel. Thank you

Alison C, Guest Experience Manager at Novotel Shanghai Atlantis, responded to this review

Dear TripAdvisor User K1599SUdavidw, We are delighted to hear of your lovely comment and it is great to know your stay with us was a memorable one! Your kind words will surely be shared with the team members, especially with the Concierge Team who manage to help you through this wet weather in Shanghai. Feel free to contact any of us when you are back and we sincerely hope to see you soon again at the Novotel Shanghai Atlantis! Best Regards, Alison Choy Guest Experience Manager Email: gem@novotelatlantis.com

Shchua1 2016/09/12
« Awesome view »

Awesome view from the hotel lounge at level 48, on the Pudong building skyline. Managers at hotel namely Alison, Elva n Quentin hv been very helpful n their hospitality make my stay a more memorable visit to Shanghai .

Alison C, Guest Experience Manager at Novotel Shanghai Atlantis, responded to this review

Dear Mr. Chua, Warmest greeting from Novotel Shanghai Atlantis! We very much appreciate you taking the time to share your experience following your recent stay. It is pleased to hear you enjoyed the Pudong skyline and building view from the 48th Floor Premier Lounge; Elva, Quentin and I are equally thrilled seeing and chatting with you and we sincerely look forward to your next arrival whenever you are back in Shanghai! Best Regards, Alison Choy Guest Experience Manager Email: gem@novotelatlantis.com

siakamou 2016/08/17
« Complaint of reservation , cleanliness and illumination »

1) I was refused/declined reservation when I called but I succeeded in booking via accor website 2) The room carpet was not vacuum-cleaned and your feet got filthy 3) poor light for the room 4) The General Manager Mr.Francis Goh was very rude when I complained and just said that it was up to me to stay or not

Alison C, Guest Experience Manager at Novotel Shanghai Atlantis, responded to this review

Dear Mr. Sia, Thank you very much for your feedback. First of all, on behalf of the Management, we would like to apologize to you again over your unpleasant experience. As a loyalty guest towards Novotel Atlantis, we valued your support very much and took it very seriously; we try to accommodate your requests whenever we could. However as advised, the hotel is already overbooked and could not accept your booking this time round. Pertaining to your feedback on the light bulbs, the standing lamp is a decorative lamp whereby reading lights are available on both sides of the beds, all lux level are in compliance with the standards. I will also pass on your comment about the room cleanliness to our Housekeeping Department for their immediate follow up. Mr. Sia, we thank you again for your feedback and we sincerely apologize for all inconveniences caused to you. Best Regards, Alison Choy Guest Experience Manager Email: gem@novotelatlantis.com

muffinbb 2016/07/19
« Great Stay »

Nice hotel, good breakfast, clean, easy check in and check out, helpful and friendly staff. One day I had lunch at the restaurant on second floor and it was tasteful and the service was quick and polite. Very satisfied with the stay, I will recommend it.

Alison C, Guest Experience Manager at Novotel Shanghai Atlantis, responded to this review

Dear TripAdvisor User muffinbb, Thank you for recommending the Novotel Shanghai Atlantis. We are pleased to hear you enjoyed your stay in all aspects including the hotel, buffet breakfast, friendly services as well as your dining experience at The Square Restaurant. We look forward to your next arrival whenever your travel brings you back to Shanghai! Best Regards, Alison Choy Guest Experience Manager Email: gem@novotelatlantis.com

Peter H 2016/06/12
« Nice property but not the best location »

I booked this hotel because it was in LuJiaZui area of Shanghai, thought it would be very convenient to go to this popular area. The hotel though is about an hour's walk away, and even 3 city blocks away from the nearest metro. With Pudong Avenue undergoing massive construction, there is not much to say about the immediate area, and while the staff and room were all quite friendly and what you'd expect from Novotel, overall the experience was disappointing.

Alison C, Guest Experience Manager at Novotel Shanghai Atlantis, responded to this review

Dear TripAdvisor User Peter H, Thank you for sharing your experience and we hope to have the opportunity to welcoming you back again! Best Regards, Alison Choy Guest Experience Manager Email: gem@novotelatlantis.com

PeterStroud 2016/05/29
« High time in Shanghai »

Great friendly staff greet you at the door and help you nicely with bags. Reception/Desk staff are friendly and efficient. Staff in the lounge are supportive, friendly and comforting, and remember how you like your coffee. Dining room facilities are very good and staff friendly and charming. Room and facilities are warm and comfortable. A Greg hotel for a visit to Shanghai.

Alison C, Guest Experience Manager at Novotel Shanghai Atlantis, responded to this review

Dear Mr. Stroud, Thank you so much for your positive comments and we are pleased to have you with us at the Novotel Shanghai Atlantis. I will share your comments with all of our team members as we hope to be able to deliver the best possible services to all of our guests. Many thanks again and we look forward to welcoming you back when you return to Shanghai! Best Regards, Alison Choy Guest Experience Manager Email: gem@novotelatlantis.com

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