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Pullman Marrakech Palmeraie Resort and Spa hotel

Upscale hotel for business and leisure

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Practical information

    • Wi-Fi at the hotel
    • High-speed internet
    • Automatic air control
    • Bus/coach parking area
    • Private enclosed outdoor parking
    • Wheelchair access
    • Reduced mobility rooms: 5
    • Pet allowed - Paying
    • Golf lessons
    • Golf course 18 holes - Nearby
    • Golf practice facilities - Nearby
    • Golf - Paying
    • Outdoor tennis court
    • Outdoor playground for children
    • Children's Club for 4 to 6 years
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
    • Babysitting on request - Paying
    • Fitness centre
    • Massage - Paying
    • Jacuzzi - Paying
  • Number of rooms: 252
  • Hotel location: Beside a golf course
  • Main point of interest: PLACE JAMAA EL FNA (12.00 km)

Pullman Marrakech Palmeraie Resort and Spa - hotel reviews in Marrakech

Hotel code: 3000

Accorhotels.com customer reviews in partnership with TripAdvisor


Pullman Marrakech Palmeraie Resort and Spa: 3.0 out of 5 stars "Needs time and practice"

28th May 2012, cattshome, Tonbridge, United Kingdom

The hotel has just opened and is not yet used to dealing with customers, speed of service and responsiveness is slow. You need to be able to speak French to get the best results. They are still getting used to their own systems which slow things. There is a need to carefully check bills as there are wrongly allocated items.The hotel is remote and even basics hops have to be accessed via taxi (who are a rip off!!!).About 20 minutes from the conference centre if you are on business The hotel does not have a news-stand or any form of shop for basics. The business centre is just two machines in the lobby, no proper service. So saying the wifi in the rooms is very good.It has a main coffee shop type restaurant but choice is limited. It has one better restaurant but again the choice is limited and it has few covers.One main lobby bar plus poolside and for the size of hotel needs more.Hotel is OK for a very quiet holiday but not for business of travelling around.The hotel itself is in good order and in extensive and very pleasant groundsThe hotel will improve with age and practice and by recognising that guests require prompt and useful attention.

View management response »

Management responseDear Guest,We would like to thank you for taking the time to put your comments on Trip Advisor regarding your stay at the Pullman Marrakech Palmeraie.We consistently strive to maintain our service on the highest level and I was concerned to read that you left the hotel feeling disappointed. I would like to personally apologize to you if we did not meet your expectations. Please note that I have personally passed your comments to the concerned departments in order to review the procedures and to provide further coaching in delivering our luxury service standards to our valued guests.Kind Regards,Jalil ChebihiGeneral Manager
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1. Lowest prices found over the following seven days.
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