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Hotel Mercure Cuatro Palmas Varadero - hotel reviews in Varadero
Hotel code: 2986
Accorhotels.com customer reviews in partnership with TripAdvisor
"Kinda dotchy"
27th December 2010, SmooveG, The Hague, The Netherlands
As usual in Cuba, before arrival there was some emailing back and forth between the hotel reservation and me regarding payment with credit card, mine wasn't accepted by the bank because it seemed to be backed by USA banking. That was the only thing the hotel seemed to be interested in because in regard to my other questions I never received an answer from them.I booked a 6 days stay for 47 euros a day breakfast only (Since we don't like the All Inclusive concept). At check in I was asked to pay a mandatory All Inclusive 20 Euros per day per person a total of 240 Euros. Which naturally, I refused to pay (after talking to the hotel manager). Why? This stuff should show up when I before I confirm my booking, not afterward so I can select another hotel.Entering the first room we got, hmm, not the bed I booked, bed cover with stains, few broken things, old furniture, blond hairball in the shower gutter, to noisy to sleep because of traffic and bar activity on the other side of the street.I asked for another room away from the noise which they gave me 2 days later, and to apologize for the trouble they gave me a room with sea view.Breakfast in the restaurant, plenty of tasty things to eat, a cook making your eggs for you the way you like them even though some were not to happy if you come with a simple special request like in our case of preparing the eggs in a separate pan due to allergy issues. Some were not to happy about that. Cleanliness could be better, lipstick on glasses and they don't change the table cloth before the next person sits down for breakfast. Sorry but I don't need to see what the previous person had to eat.Personal I got along with (most of them), probably because I speak the language and leaving the room maids a little something once in a while.The location of the hotel is good, right in the middle of Varadero and easy to go everywhere from there.Plenty of desks where u can find information about day trips or other things to do there.
Hotel address
Avenida 1ra entre 60 y 64Matanzas
0 VARADERO
CUBA
How to reach the hotel
GPS :N 23° 9' 17.99'' W 81° 14' 57.11''
Contact the hotel
- Tel. (+53)45/667040
- Fax. (+53)45/668131
- reserva@gcpalho.gca.tur.cu
