Hostal Nicolas de Ovando Santo Domingo - MGallery Collection

"Classy"

5th May 2012, Ambrose328, San Francisco, California, USA

Excellent hotel, a truly great experience. Has a feel of the colonial era and seems rich with history, but couples that seamlessly with all the trappings of modernity (wifi, flat-screens, etc...). One of the biggest plusses for me was what comes included in the rate - wifi is free, welcome fruit plate and fruit punch, tons of water bottles. Very rare you see a hotel of this caliber not charge for such niceties these days, so well done there. Only negative is that one of the receptionists was quite abrupt and did not seem to want to help with a couple of requests with the room - she was not Dominican however and perhaps came from another hotel. Aside from that the service across the board was impeccable. If we're back in Santo Domingo, we will CERTAINLY stay here again.

Management responseThank you for letting us know about your experience in the Hostal Nicolás de Ovando, is always a pleasure to receive positive feedback from our guests. We work in order to make the stay of our guests pleasant, elegant, full of history and modern at the same time.I will talk with the Reception's supervisor to check and clear what happened with the manage of your requests during your stay in the hotel. Be sure that the entire team of Hostal Nicolás de Ovando is in constant training to offer the best quality in our services specially in cases like this.The Hostal Nicolas de Ovando's doors are open to you when you want to come back and I'm at your disposal for everything you need.Sincerely yours,Thomas SIMONNETGeneral Manager
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"my comments"

30th April 2012, prophalab, pap

Food taste was lacking at the room service.Could not found bellboy to pick up my luggages when I was checking out

Management responseDear Guest,Thank you for letting us know about your stay at the Hostal Nicolás de Ovando, is interesting to know the opinion of our guests.I going to talk with the F&B manager to check your suggestion about the room service and the Concierge to check about what happened with the bell boy in that moment. Please accept our apologizes.Hoping that you can give us the opportunity to serve you again and offer the best service a quality.Sincerely,Thomas SIMONNETGeneral Manager
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"Honeymoon Hotel"

16th February 2012, Chicago, IL, USA

I wish we could have stayed longer! It was a very elegant experience. The room was filled with rose petals and fresh fruit for our honeymoon night. The robes were cozy and the slippers were comforting after a long wedding day. I loved staying here.

Management responseDear Guest,Thanks for letting us know about your great experience in the Hostal Nicolas de Ovando, is very interesting read your words about how the amenities in your room on your honeymoon day made ​​you felt very happy and stress free. Our team works every day so that our guests have an unforgettable stay at the Hostal Nicolas de Ovando.I wish you the best in this new year 2012.Sincerely,Thomas SIMONNET General Manager
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"Seeing Santo Domingo"

3rd February 2012, York, United Kingdom

Great location at the heart of the colonial quarter of Santo Domingo. The history of the building and its place in world history, makes it a special place. Friendly and support staff make you very welcome. We stayed in one double room and our granddaughter in another. Both rooms were of a very high standard, but I thought the contempory room lacked the personal touch. Excellent internet facilities.

Management responseThank you for the nice comment you wrote us, is always a pleasure to receive positive feedbacks from our guests. Also thanks for letting us know your views about contemporary touch, is always good to know the suggestions of our guests.Hoping your next visit as enjoyable as the previous.Yours sincerely,Thomas SIMONNETGeneral Manager
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"A great place to stay"

25th January 2012, Don-Godo, Tegucigalpa, Honduras

The hotel retains it's colonial charm, and is located in the heart of the colonial district, within steps of restaurants, sightseeing, etc. The rooms are very nice, down to the smallest details...even the amenities are top rate (Roger & Gallet).

Management responseIs an honor for us that you took the time to express your comments about your stay at the Hostal Nicolas de Ovando. Our team is in constant training for the improvement of our services, is always a pleasure to receive positive feedbacks from our guests.I really appreciate your words about your experience with us and waiting for your next visit as enjoyable as the previous. Yours sincerely,Thomas SIMONNETGeneral Manager
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"Historic"

9th June 2011

Wonderful historic hotel located in the Colonial Zone. Great location! Beautifully furnished hotel.The only complaint is that we found mosquitos in our hotel room and the toilet seat is not too comfortable.

Management responseI appreciate the time you’re taking on comment about you’re stay at the Hostal Nicolas de Ovando. We will consider you’re comments on the hotel room and the toilet.I assure you that we will take the necessary measures in order to better serve your experience on the room, and avoid such confusion.I hope to welcome you back to our hotel, and take this opportunity to apologize for the inconvenience, yours faithfully. Thomas SIMONNETGeneral Manager
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"Lovely ambience"

27th May 2011, Port-au-Prince

Great hotel, beautiful building, friendly staff, excellent breakfast. Very comfortable beds, great swimming pool. The hotel is in the hear of the colonial neighbourhood in Santo Domingo which makes it ideal for eating out, touring and shopping.Very recommended

Management responseIs an honor for us that you took the time to express your comments about your stay at the Hostal Nicolas de Ovando. Our team is in constant training for the improvement of our services, is always a pleasure to receive positive feedbacks from our guests.I really appreciate your words about your experience with us in every aspect of the hotel and waiting for your next visit as enjoyable as the previous.Yours sincerely,Thomas SIMONNETGerente General
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"Enjoyable stay in Santo Domingo"

26th May 2011, Mexico

The hotel is very colonial and accommodating. Really enjoyed my stay in the hotel. Hotel room was very nice with good internet connection. I slept like a baby and had a wonderful breakfast in the morning. I really enjoyed the hotel and probably will stay there again.

Management responseIs an honor for us that you took the time to express your comments about your stay at the Hostal Nicolas de Ovando. Our team is in constant training for the improvement of our services, is always a pleasure to receive positive feedbacks from our guests.I really appreciate your words about your experience with us and waiting for your next visit as enjoyable as the previous.Yours sincerely,Thomas SIMONNETGeneral Manager
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"Best hotel in Santo Domingo"

14th May 2011, Oostende

We had a "little" problem ! It rained in the room! We obviously complained. I must say that the response from the General manager was outstanding. He came personaly to our breakfast table and explained us why all this happened.He offered us a free night in the hotel.

"UNESCO gold star"

10th February 2011, trentonmakes, Trenton, New Jersey

Give UNESCO a gold star for having blessed the creative re-use of the ruins of Nicolas de Ovando's 16C house, and two others, into the sleek, elegant, and historically sensitive reconstruction that is today's Hostal. Perfectly situated at the end of the pedestrian main drag, El Conde, that runs past the Cathedral and through the colonial quarter, the Hostal Nicolas de Ovando provides refined service and very comfortable digs. I had one of the bargain rooms--US$145 a night for a weekend stay--but even the twin beds felt plush and welcoming. The staff in the lobby was warm and welcoming, as were the staff in the restaurant.

"Beautiful facility but you pay for it."

6th January 2011, yonkers

If you are use to quality and style then this is the place to stay in Santo Domingo. Unfortunately you have to pay for it.