Hotel Mercure Comercial Santo Domingo

"Good quality/price relationship"

28th February 2012

You get what you pay for. This is a quality inexpensive hotel from Accor. Rooms are a little old, with old tube type TVs. Rooms are very small. Bathroom is ok but I didn't like the liquid shampoo/soap dispenser in the shower. Internet is free, relatively fast, and password free all over the place. Breakfast is good. Location is ok if you go for tourism, but you will prefer something outside the colonial city if you go for business.

Management responseDear Guest:Thank you for taking the time to tell us about your experience at the Mercure Comercial. I am delighted to read that you consider our hotel good value for the money and appreciate your good comments about the breakfast. We would love to have you come and stay with us again. Please feel free to contact me directly at h2974-gm@accor.com, should I be able to assist you in any way in the future.Kind regards,Haydee CruzDirectorMercure Comercial
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"Good hotel in the heart of Zona Colonial, Santo Domingo."

27th February 2012, bastil, Port-au-Prince, Haiti

This hotel was ideal for what I needed; great location in the heart of the Colonial Zone, Santo Domingo; sufficiently equipped with the basic amenities and good wi-fi connection. The breakfast menu was alright. I have stayed in this hotel 3 times, and would still return to this hotel in the future.

"Budget of Sorts"

21st July 2011, jssokolo, Madrid

If you're used to paying any where from 50-80 for a hotel and consider that budget, then by all means that's what this is. The staff is friendly enough I guess, but not very warm and helpful. This hotel is probably more ideal of business travelers that need to be in the Colonial district or the ones that just don't want to stay in city proper. The price is far less than that of the other 2 ACCOR hotels or the Renaissance Jaragua just down the road. The room was basic, the breakfast buffet was good, atmosphere was okay, so all in all not good not bad, just average.

Management responseWe very much appreciate your comments regarding your stay at the Mercure Comercial. As we strive to continuously improve the quality of our services your feedback is very important to us.Your observations are very valid for us to improve the positive experience of our guests. Thank you for taking the time to let us know your perception of our staff and our facilities, we appreciate your comments and will definitely take into consideration your observations in our best interest to satisfy the expectations of our guests. Sincerely,Haydee Cruz
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"dining room service"

15th April 2011, toronto

i stayed at the mercure my 5th time 4 yrs. i enjoy my stay here, friendly staff. i was there last year 2010 during renovation and new elevator installation.my only complaint this trip was the breakfast service daily. 7.10 am - 7.15 amtables still not set, salt and pepper were always missing., breakfast line was rushed, no serving spoon for scramble eggs, no clip to pick up beacon,, bread is ready but no butter,,i didnt make a scene but i notice guests walking and retreiving utensils and salt and pepper from other tables and shaking their heads .pls try to be ready at 7.00 am, we know sometimes there are delays.i do understand there were few new staff in the dining room,. however i will still return for my next trip soon, i always get my requested room so i can see in the street and get all the sun at my desk, santos is always helpful over the years to address concerns.

Management responseThank you for taking the time to tell us about your experience at the Mercure Comercial. I am sorry that your experience this year did not meet your expectations; please allow me to express my sincerest apologies. I have discussed the issues with the staff at the Restaurant to avoid a similar situation in the future. Also, I have extended your recognition of good service delivered by Santos at the Reception. We appreciate your sharing your experience, and we are looking forward to welcome you again. Sincerely,Haydee Cruz Director
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"Perfect location. Modern hotel. Reasonable. Great staff. Noisy a-c."

27th February 2011, New York

Right on pedestrian El Conde in the Zona Colonial, it's in the best location. Rooms are small but adequate. Rooms are musty if they have been previously empty and a/c not running. A-c disturbs sleep in room and open window allows central a/c compressor noise in. Staff is very pleasant and accommodating; best aspect of hotel.

"Would happily stat there again."

7th January 2011, Las Terrenas, Dominican Republic

The bed was very comfortable, the room small but adequate, the food apart from the breakfast, which was excellent, definitely was not value for money. US $50 for what we had on New Year's Eve was a bit of a rip-off! All the staff were pleasant, polite and helpful. The only big failing was that there is no parking for cars.

"safe, clean, comfortable, courteous"

23rd December 2010, New York

super location in the zona colonial, right on el conde and a short stroll to plaza colon

"very nice no complaints"

19th November 2010, brooklyn new york

nice everything good except the tiles in the shower were slippery when wet had to put a towel in the shower floor to keep from slipping