Hotel addressAvenue Mohamed V
How to reach the hotelGPS :N 31° 30' 30.20'' W 9° 45' 57.90''
Contact the hotel
- Tel. (+212)0525072526
- Fax. (+212)524479080
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Le Medina Essaouira Hotel Thalassa sea & spa-MGallery Collection - hotel reviews in Essaouira
Hotel code: 2967
Accorhotels.com customer reviews in partnership with TripAdvisor
"Alright but in a great need of refurbishment"
10th September 2013, Sophenvadrouille, London
We stayed 2 nights in this hotel in September 2013. Our first impression was: great location just outside the medina, opposite the beach. Nice, impressive building.Our room was very large with 2 balconies opening onto the swimming pool area. We had some fresh fruit and water in the room on arrival.Now, as much as we liked it, the whole hotel is in a great need of a refurbishment: the carpet in the hallway is dirty with black marks, bathroom looks (very) tired... We had dinner at the moroccain restaurant of the hotel - no choice, the whole town had no electricity. We thought this was a ripe off: overpriced food, taste was OK, but would have expected more for the price. Waitress was all smile until billing time as she did not know what to do with my discount card.Some of the staff (reception, cleaning team, thalasso etc) were nice and helpfull, but some were quite abrupt and arrogant.On the positive: bed is extremely confortable, hammam is free and accessible all day, pool is nice, but I understand some of the below comments about lack of sun loungers (on the other hand, it's nice this way, not too crowded!)So overhall, I would love to return to a refurbished, refreshed hotel, but would recommend eating out as there are so many great options in Essaouira.
"Good Hotel in Lovely Essaouira"
17th September 2012, Ced2, Solihull, England
Hotel very well located in Essaouira. Absolutely fantastic breakfasts, rooms lovely, even the 'basic' ones. Gym good. Not sure why we didn't get mint tea on arrival when everybody else seemed to, but small gripe.View management response »
Management responseDear Ced2,Thank you very much indeed for having taken the time to write your opinion in Tripadvisor and to express your satisfaction following your stay at Le Médina Essaouira hotel Thalassa sea & spa .I feel very much sorry for the mint tea,i wish to assure you that I have taken the appropriate actions to make sure that no other guests experience those types of regretful.I certainly would be very pleased to see you again on a next visit at Essaouira.Yours Sincerely
"La Medina Essaioura"
1st June 2012, RosaB673, Beckenham
Great location opposite the beach and easy walking to the medina. Roped off area of the beach for guests with towels provided and guarded by G4s security although that did not seem necessary! Great swimming pool also with endless supply of towels and nice variety of sitting areas, not just sun loungers. All rooms cleaned to a high standard and staff all very polite and friendly. Probably only criticism is that it was quite difficult to attract attention at the pool for a drink or lunch menu. Restaurant choice was rather bland French or good ethnic Moroccan but with compulsory live Moroccan music to contend with. Overall we had a really good week there and would recommend a junior suite which was quite spacious.View management response »
Management responseDear Rosa,First I would like to thank you for choosing Le Medina Essaouira Hotel Thalassa sea & spa -MGallery Collection-I will not hesitate to share your comments with my whole team.I am satisfied that you enjoyed your stay in the hotel, and I hope to welcome you home againI have taken note of your comments regarding all the issues you have mentioned and would like to express my sincerest apologies.Sincerely
"Sofitel Medina Essaouira Morocco"
29th May 2012, Melbourne, Australia
This is a very beautiful hotel, great service, great location. Great beds!!! Lovely light and spacious rooms.View management response »
Management responseDear Guest,Thank you very much for your messageWe appreciate that you take time to give us your feed back! I would like to thank you for your appreciation.Hope to see you soon in ESSAOUIRA.Kindest regards.
"Our 3rd. Time in Essaouira"
12th March 2012, Norwich, United Kingdom
Our third time in this hotel. Previously it was the Sofitel, but now a name change, but still enjours all the benefits of the Sofitel. Staff are really helpful, and cann ot do enough foer you. Benefits from a small private beach, and if to windy an excellent swimming pool.View management response »
Management responseDear Guest,Thank you very much for your message.We appreciate that you take time to give us your positive feed back! I will transfer your compliments to my staff; it is the biggest reward for their daily effort and I hope we will have the pleasure of welcoming you in the very near future!Sincerely,
"One of the best"
17th February 2012, SandraCrispim
I absolutely loved this hotel. It was my highlight in Morocco. Great location, overall great service, especially from the SPA and restaurant.We arrived for one night but stayed two since we liked so much. There was only one down time...when I felt the reception was not helping with my questions about internet and breakfast in the room. But as the other things were soooo good, I definetely recommend you!!View management response »
Management responseDear Sandra,I would like to thank you for choosing our hotel in Essaouira and for your time to write your comments about your stay.Firstly, I apologize for the disagreement happened during your stay, i will arrange with the departments.It will be a pleasure to receive you again Sincerely
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