Hotel - Hotel Carlton Lyon - MGallery by Sofitel
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Mgallery by Sofitel Hotel

Hotel Carlton Lyon - MGallery by Sofitel

4 rue Jussieu 
69002  LYON
FRANCE

1,270 reviews
TripAdvisor Rating Based on 1,270 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • Hammam

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter

Leisure and activities

  • Hammam
  • Babysitting on request  (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Football (Nearby)
    • Skating rink (Nearby)

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00 / 19:00-22:00
    • Opening hours : Week-end 12:00-14:00 / 19:00-22:00

Business services

  • 1 meeting room(s)
  • Self service business centre
See all services

Hotel location

Our rooms

Step into the intimate and sophisticated world of the Carlton's 80 rooms, where red is even used in the unique and original tapestry.The elegant decor combines both the Carlton Lyon's history and a more contemporary style. The rooms are non-smoking.

  • 80 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Hotel Carlton Lyon - MGallery by Sofitel

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 1,270 reviews

Gina G 2017/01/10
« Nice hotel- Very friendly staff! »

Room size was ok as well as decoration but noisy due to a construction nearby :(. Staff very friendly! Front desk, maids, room service and bellman ( guy from Venezuela) really nice!!! I will reccom this property but be sure not to get a room near construction site

2015/11/16
« Stop Over Honeymoon »

The Hotel Carlton Lyon is in a very convenience location in the city. The staff were were extremely welcoming and helpful in providing us with advice about how to get about the city. The room was immaculate and the kind gift to congratulate us on our recent marriage was a special touch. We will definitely recommend this hotel!

corinne d, Directeur général at Hotel Carlton Lyon - MGallery Collection, responded to this review

Dear guest, Thank you for taking time to write a review and for supporting us on TripAdvisor. What a pleasure to receive such a positive feedback regarding your experience at the Carlton hotel in Lyon ! The staff will be touched to read that you found them "extremely welcoming and hepful". Thank you also to have pointed our location and our immaculated room. I hope I will welcome you again soon in the future, and thank for for choosing our hotel for such a nice occasion, Sincerely, Corinne DUPONT Manager

Drurolnz 2015/10/12
« Only one thing missing- air conditioning! »

We loved this place from the time we arrived until check out. We had survived our trip to the South of France in our rental car and our ever faithful Citroen and it's amazing GPS led us to the narrow streets around the Carlton. We were assisted with the limited parking available by the Carlton's very helpful doorman who then helped us with tips on returning it to the railway station. The hotel has had a recent makeover- our room was large and well appointed. The beds were very comfortable. However the hotel, like many in France has this unfathomable approach to climate control. At the begining of October it is cold and the air con is turned off until next year. During our visit to Lyon the ambient temperature was often around 20C and the rooms considerably warmer. However despite our, and other guests pleading, the aircon remained firmly off. I cannot understand why this hotel has spent millions on redevelopment, yet their guests are left uncomfortable because air con is not available. In my view, attitudes in France need to change. There is a lot of work still going on in the hotel building but this did not bother us. For a quiet room, make sure you book the courtyard rooms. The location is great for all activities in Lyon. The staff are friendly, helpful, attentive and knowledgable. There is no restaurant but the hotel has a good arrangement with "Centre" Restaurant right next door. We would recommend this. I would return to this hotel, but only when the air con is going or it is winter and the heating is on

Lisa D 2015/09/28
« Lovely Hotel but Noisy »

The room was a little small but well appointed. Great shower! Maids love to bang the room doors repeatedly. Hotel staff was very helpful and pleasant. The hotel bar is a quiet and comfortable place to relax and have a drink.

corinne d, Directeur général at Hotel Carlton Lyon - MGallery Collection, responded to this review

Dear guest, Thank you for taking time to share your experience at the Carlton hotel in Lyon. It is a delight to read that you liked the ambiance of our comfortable bar, our well appointed rooms, and the staff of the hotel ! However, I am sorry that you found the hotel noisy, the peacefulness and serenity of the hotel is usualy well esteemed. I hope to welcome you back in a near future to reverse your mind about this point, Sincerely, Corinne DUPONT Manager

Nappatles 2015/09/14
« Glad we did "cozy" and not "cacoon" »

We opted not to do the smallest "cacoon" room, and it was a good thing. The room was delightfully decorated and very nice, but REALLY tiny. Can't imagine how much smaller the cacoon room could be than our "cozy" room. But the hotel was very nice, friendly, great location, and spotlessly clean. I guess our only "complaint" might be the almost non existent water pressure in the shower.

Sophie T 2015/09/02
« Great hotel with very friendly staff »

Didier and his colleagues were very friendly and provided great restaurant recommendations. The room was of acceptable size and standard. The hotel is also in a great location. Overall very pleasant stay. Worth the money.

tdeakon 2015/06/15
« The room was just too small »

I would like to have been able to give this hotel a higher rating but the room my wife and I stayed in for 7 nights was simply too small. There was not enough room in the main washroom for two adults at the same time. The bed seemed short to me and was certainly not a standard sized queen, my feet hung out over the end of the bed (I am six feet tall) and this made sleeping difficult. I had some of the poorest sleeps of any trip I have ever been on in Europe and this is usually not a problem for me. My wife thought it might have been the plastic under sheet but in the end I truly believe it was related to the lack of space. We tried on our first day to rectify the problem, inquiring whether or not there was another room, perhaps a suite that would provide us with more room but the front desk staff stated that the hotel was sold out. I emphasized that I was willing to pay considerably more for a suite or any larger room (this was a business trip and therefore sleep was more important than the cost) but the hotel was not able to accommodate my requests. On a positive note, the front desk staff were otherwise very helpful, the common area of the hotel is beautifully finished, the bar is very cozy and a wonderful spot to enjoy an after dinner drink. The hotel is also perfectly situated to reach most of the downtown cites by foot. Furthermore the east bank of the rhone is nearby and provides a picturesque spot to run or cycle.

corinne d, Directeur général at Hotel Carlton Lyon - MGallery Collection, responded to this review

Dear guest, Thank you for taking time to write a review on TripAdvisor. First, I would like to thank you for your nice words regarding our helpful staff, the ambiance of the bar, and our perfect central location. The hotel provides different room categories (Cocoon, Cosy, Carlton and Circular room) which come with different room sizes. It would have been a pleasure to offer a larger room on a different price and category, but due to the congres taking place in Lyon the week of your stay, these superior rooms were no longer available. I hope I will have the pleasure to welcome you back again in our beautiful city, Sincerely, Corinne DUPONT Manager

bkarras 2015/06/13
« Great Hotel. Great Location »

We started off our travels through France in Lyon and stayed at the Carlton Hotel, which set the bar very high for the remaining accommodations throughout our vacation. The other hotels we stayed didn't come close to the service, rooms or location of the Carlton. I would highly recommend the breakfast.

amessageforj 2015/06/09
« My Favorite Hotel (Ever) »

This hotel is BEAUTIFUL. Perfectly situated for the ideal stay in Lyon. The hotel staff are extremely friendly and helpful--especially Thomas, he made our stay even better with helpful recommendations.

skaorat 2015/05/04
« great hotel ,excellent location,very nice staff »

perfect hotel,happy to stay here.the hotel 's in excellent location,very convenient to walk around and shopping,nice environment. the staff is very friendly and professional.they can book the busy restaurant for you.the room is very nice and comfy. will stay again

Pui P 2014/12/15
« Great Experience »

We were traveling with two young children and, due to online booking's limitation, we can only input 2 adults. When we reach the hotel, the staff help to change the room to a corner suite at additional €100 per night. The room is spacious with the view of the square. Special thanks to Stefan (hope I get your name right) for the room arrangement and help for Bouchon restaurant's recommendation. The room is beautiful and the breakfast is great.

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