Hotel address39, rue des Allobroges
74400 CHAMONIX MONT BLANC
How to reach the hotelGPS :N 45° 55' 19.81'' E 6° 52' 21.60''
Contact the hotel
- Tel. (+33)4/50530756
- Fax. (+33)4/50535479
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Mercure Chamonix Centre - hotel reviews in Chamonix
Hotel code: 2808
Accorhotels.com customer reviews in partnership with TripAdvisor
"Very good hotel"
6th March 2013
Very good comfortable rooms with nice view to Mont-blanc. Excellent location, close to center, mountain cable-cars & railway station. Nice lobby bar. Helpful staff. Possibility to rent ski equipment directly in hotel.View management response »
Management responseDear guest,All the staff and myself wouldlike to thank you warmly both for the time spent writing about your stay with us and for your nice comments on our hotel.We are glad that you enjoyed your stay and hope to have the pleasure to welcome you again.Kind regards,
"A great stay"
26th February 2013, J_in_Rome, Oz in Rome
This is the 3rd time we stayed in the hotel. It is convenient located, quiet, clean and comfortable. Staff are friendly, efficient and helpful.The dinner was ala carte for the first two nights (instead of buffet). The menu was in French and did not have kids options. The waitress helped us to translate the menu. The food was OK. Though we have to wait for the service. After two nights, to our delight, the dinner returned to the buffet style, as in the past. Kids could see the food and take what they liked.The hotel was fully occupied when we were there. We had to wait for a ski locker to be available and will try to pre-book next time.Overall, it was a great stay in teh hotel and great skiing week. We would stay here again.
5th January 2013, 71111h, Hamburg, Germany
I am extremely disappointed and feel cheated by the hotel. In my reservation I had clearly stated that I, my wife and my two kids would stay in the hotel. I got quoted a price that I paid. Later when checking out I had to pay more because my kids stayed in the room (which wa declared in my booking!). Considering this it is unlikely that me and my friends (Greabner*2 + Weissenrieder) will ever come back! Besides this we had a great stay in Chamonix.Johan LindemView management response »
Management responseDear guest,We are sorry that your stay did not fully meet your expectations, and would like to apologize for that. Indeed, there are sometimes extra fees for the children - according their age, but it is always stated in the booking confirmation. If this not obvious enough, we will do our best to improve that point.Best regards,
4th January 2013, Heldoggie, Paris, France
Excellent hotel even though they were a little understaffed during the Christmas and New year period. I am sure that the hotel is perfect when not fully booked. Well located, clean room, good restaurants, helpful staff.View management response »
Management responseDear guest,All the staff and myself are pleased to see that your stay in our hotel Mercure Chamonix Centre was so nice to you, and we will be delighted to welcome yopu again.Kind regards
"Great location and Value"
30th December 2012, UAEforEvere, Abu Dhabi, United Arab Emirates
I stayed in the hotel in mid December for 3 nights with my family (4 Pax). I had a suite with balcony which had a grate view to the mountains. Located at a quite area but very close to the town center. The room was clean and provided with all services. I enjoined my stay at the hotel and I will stay here again for any future visit to Chamonix.
"Chamonix Mount Blanc"
5th May 2012, mariabuckleyuk, Milton Keynes, United Kingdom
Breakfast though was very good, the price was on the high side, probably because Chamonix is an expensive area. Public carpark next to the hotel is cheaper than the hotel own underground carpark.
"Excellent Hotel with great staff and great food"
6th March 2012, Istanbul, Turkey
Defenitely recommend this hotel for your next trip to Chamonix. Excellent food, friendly and qualified people and great location. It is recently renovated and must say they have done a superb job, looks really cool. thnks for all your efforts during our stay
"A very good stay"
28th February 2012, J_in_Rome, Oz in Rome
We (2 adults and 2 children) stayed in this hotel for 6 nights skiing in Chamonix area. The hotel is conveniently located with easy access to train station, shopping area and Mac. The room is clean and comfortable and is divided into two areas - queen size bed area and a two single beds/sitting area. We had a room with Mount Blanc view.The buffet breakfast and dinner were very good. The staff was friendly and helpful and quickly resolved some minor issues in the room 9TV cable loose, shower head too loose).We would stay here again.
"Make sure you don't pay twice!"
8th February 2012, Melgu21, London
We recently booked 1 night at the mecure central hotel chamonix to attend the downhill ski championships. This hotel was very expensive owing to the event taking place, however due to limited availability, we had to pay the £200 nightly fee just so we had somewhere to stay.I booked on line via the accor website and paid in full in December. On the day before our stay whilst in transit, i received a voice mail message and email from the hotel advising that unless I supplied credit card details my booking would be cancelled. I was sure that I had pre paid in full and advised as such, but as was in transit I couldn't check my back details so then supplied them credit card details to ensure my booking wasn't cancelled.We arrived at the hotel and found the room to be in very good order. Unfortunately there was little if no english TV channels - normally you can rely on at least having BBC world when abroad! The room was very nice, althoughd did not have a mini bar which was disappointing as we wished to store drinks. We checked out and returned home, only to find several days later that I had been charged again for the room. I emailed immediately and received a reply several days later advising the matter would be rectified. The hotel is in a great location and the room was lovely. Unfortunately the high cost of the room, the abrupt voicemails threatening cancelation and subsequent double charging ruined the experience.
"Bait and switch"
26th January 2012, Brisbane, Australia
I cannot really comment on the quality of the room since I never got to see the accommodation I paid for. I was emailed the day before our arrival to say that "Due to a problem on the reservation system" the hotel could not supply the room that I had reserved. The hotel's "system" had no problem taking my money from me 2 months in advance - and it is not an especially cheap hotel either. I think this was a simple "bait and switch" trick. Fraud, in other words. This is the accommodation I paid for, straight from the booking confirmation: "Superior Room with 1 double bed and 2 single beds, with Balcony Spacious room. Living room with two single beds and separate bedroom with a double bed, satellite television, bathroom with bathtub and hair dryer, dressing room, WiFi internet, safe."Upon arrival we were directed down the road to a small, cramped attic room in another hotel. I have seen bigger broom closets. There was barely enough room to open a suitcase and with the sloping roof, I could only stand up in part of the room. Throwing us a couple of free meals in the hotel restaurant was no compensation for this treatment. In a way it added insult to injury - it was embarrassing having to explain our situation to the staff every time we ate there.I would not recommend this hotel to anyone.