Hotel - Mercure Chamonix Centre Hotel
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Mercure Hotel

Mercure Chamonix Centre Hotel

39, rue des Allobroges 
74400  CHAMONIX MONT BLANC
FRANCE

848 reviews
TripAdvisor Rating Based on 848 reviews
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Check-in from 16h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed 15  EUR
  • Well-being (Nearby)
    • Solarium (Nearby)
    • Tanning salon (Nearby)
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed 15  EUR
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop

Leisure and activities

  • Well-being (Nearby)
    • Solarium (Nearby)
    • Tanning salon (Nearby)
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Indoor tennis court  (Nearby)
  • Billiards/Snooker
  • Skiing
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Paying)
    • Ski rack facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/12:00:00
    • Opening hours : Week-end 06:30/12:00:00

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from our 2 room categories with a balcony and view of Mont Blanc or le Brevent: a comfortable Standard Room or a Superior Room offering more space with its 2 rooms and measuring 323 sq. ft. (30 m²).

  • 124 rooms
  • 124 non-smoking rooms
  • 4 rooms for people with reduced mobility
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Chamonix Centre Hotel

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 848 reviews

642ralphv 2017/02/25
« Family ski trip »

Great funky hotel in a great location. Staff were great and nothing was too much trouble. They gave good recommendations were best to snowboard with the children. Food was great for adults, and the only downside food wise was that the children's menus was limited and didn't change, however the hotel restaurant staff did allow a bit of flexibility. Great hotel and service, great stay.

DonPageDownley 2015/09/22
« Lovely Chamonix - it rained again! »

The hotel is lovely, the staff very enthusiastic and welcoming. We were lucky enough to receive a free upgrade to a 'superior' room, but we would have been just as happy with a regular room. Breakfast (express) was fast and good, as well as being reasonably priced. We hope one day to visit Chamonix when it is sunny, but yet again it rained throughout our visit.

Gérald C, Directeur général at Mercure Chamonix Centre Hotel, responded to this review

Dear DonPageDownley, Thank you for your feedback regarding your experience at the hotel Mercure Chamonix Centre. What a pleasure to read that you enjoyed all your stay amoung us ! Best regards,

Ke W 2015/08/17
« Terrible expierence! Definitely not qualified as a 4-star hotel! »

1. I booked half-board in this hotel which includes breakfast and one meal per day. When I arrived it was 9 o'clock p.m. The waiter at the reception was so impatient, always busy on his phone, after I told him I was half-boarded, he doubted me like :"Are you sure?" instead of have a check himself! Afterwards I was told that I have only 45 minutes to finish my dinner...... The food was terrible, I ordered Risotto as main course, which was totally not well-cooked, the rice is raw and too hard to bite, when I was wondering whether it was heated from frozen food, I found a piece of PLASTIC BAGS!!! inside. Then I asked the waiter to call the chef, the guy who seemed to be the chef came with an arrogant face, didn't apologize, instead, he asked me "What do you want?!" I told him I didn't want anything just an explanation of my "Risotto" because I found PLASTIC in my food!!!. I never expect his response will be "Maybe you can just pick it out"...... and even complained to me that:" Some customers just don't know how to communicate......" It was definitely impolite and the rudest treatment I've received among all 4-star hotels I've entered! 2. Give me two key cards for me and my girlfriend, one of which has not been activated...... due to the careless of Receptionist...... 3. The elevator was badly maintained, shocked heavily every time when stopped, which is definitely a potential safety hazard...... 4. No ceiling light in the room, the whole room was dark and gloomy. 5. Hardly does' have any bath supplies except one bottle of shampoo (or shower gel, or other unknown smelly chemical liquids......) I will not complain this if I go to a budget hotel, but you declare you are a 4-star! In a word, I will never ever choose to live in your hotel any more in the future! Shame on you! you'd better improve your facilities and teach your staff how to treat guests in a more polite way.

Gérald C, Directeur général at Mercure Chamonix Centre Hotel, responded to this review

Dear Mister Ke W, Thank you for your time and for your feedback. I truly am dismayed to hear of the service challenges and issues you experienced during your stay and that you were very disappointed. This type of service meets neither our standards nor certainly your expectations and for that I am very sorry. I sincerely believe that the shortcomings you experienced were an exception to the norm and I hope the next time you are in Chamonix you will consider staying with us again where you will have my commitment for a more enjoyable stay. Best Regards

Holger D 2015/08/06
« Perfect stay »

The hotel is conveniently located and offers all the facilities you need. Reception and staff are very friendly and service minded. The rooms "with a view" offer great views of the Mt. Blanc. I staued there before and will come back.

Gérald C, Directeur général at Mercure Chamonix Centre Hotel, responded to this review

Dear, Thank you for your feedback regarding your stay at Mercure Chamonix Centre. We’re very happy to hear that you found the dinner and Mr Becker fine. Thank you again for your taking time to share your experience. Best Regards

babycarotte 2015/04/15
« Familly weekend »

The room setting is confortable but the amenities of the hotel and the quality of the restaurant are a little below my expectation for a 4 stars. The location is confortable but the common areas are little small.

Gérald C, Directeur général at Mercure Chamonix Centre Hotel, responded to this review

Dear Guest, Thank you for your feedback regarding your stay at Mercure Chamonix Centre. We appreciate your taking the time to post them. We are sorry for the inconvenience with the restaurant and the facilities in the hotel. I sincerely believe that the shortcomings you experienced were an exception to the norm and I hope the next time you are in Chamonix you will consider staying with us again where you will have my commitment for a more enjoyable stay. Thank you for your time and for your feedback. Best regards,

Daveb62 2015/04/09
« Friendly hotel near Chmonix centre and station »

Stayed 4 days half board. Great breakfasts, evening meals very good, bar and staff great. Only problems caused by other guests who were pigs, group of disrespectful and very rude Asian youngsters messing up the bar area and running around in corridors and shouting in the early hours. Special mention for Boris our genial bar tender. We will go back again.

Gérald C, Directeur général at Mercure Chamonix Centre Hotel, responded to this review

Dear, We kindly want to thank for your feedback regarding your stay at Mercure Chamonix Centre. We appreciate that you took the time to share your experience. We are happy to hear that you enjoyed our hotel, liked your room and the value perfect. We are looking forward to see you again and we hope you will be back soon to spend another great mountain experience with us. Mountains regards, General Manager

Ville A 2015/03/29
« Sleep tight, don't let the bed bugs bite »

First time ever have I seen bed bugs in a hotel room that had so much dust made my eyes itch. The main building is OK, but rooms in the other building should be updated. Not enough hot water. Excellent breakfast.

Gérald C, Directeur général at Mercure Chamonix Centre Hotel, responded to this review

Dear Sir, I truly am dismayed to hear of the service challenges and issues you experienced during your stay and that you were very disappointed. This type of service meets neither our standards nor certainly your expectations and for that I am very sorry. I sincerely believe that the shortcomings you experienced were an exception to the norm and I hope the next time you are in Chamonix you will consider staying with us again where you will have my commitment for a more enjoyable stay. Thank you for taking the time to relay your comments and observations regarding your stay. We appreciate your feedback and would like to better understand and receive more details about the situation you encountered during your stay. Please reach out to my office at heather H2808-GM@accor.com so we may further discuss these matters. Kind regards, General manager

AlanDebono 2014/12/02
« Delightful Experience »

Possibly one of the most comfortable hotels I've ever stayed in. Plush carpets, good television and a balcony with a view on the Mont Blanc - beautifully decorated. Staff were excellent, Parking is very safe. Would love to come back in the future! Close to transport, centre of town and local activities. Stayed November 2014, traveled on leisure

Chiarina R, Directeur général at Mercure Chamonix Centre Hotel, responded to this review

Dear Alan, Thank you so much for your great feedback. We’re happy to have been able to accommodation you and take care of you. We’re especially glad to know that you particularly liked the hotel with the mountain view and that you found the value and location perfect. We hope to welcome you back again one day. Mountain Regards General Manager

PRBloke 2014/08/26
« Great views and location »

We visited out of season and found the hotel to be brilliantly located, well equipped and with friendly staff. The car parking is convenient, if a little expensive at €30 per night. Delighted to find that we could see Mont Blanc from bed and that the couple of extra duvets provided were ideal to sit on the balcony at night and admire what we could see of the mountain.

Chiarina R, Directeur général at Mercure Chamonix Centre Hotel, responded to this review

Dear Sir, Thank you so much for your nice comment. it is a pleisure to hear that you had a great time in our hotel. We hope to see you soon again in Chamonix for another good time enjoying the balcony view! Kind Regards.

pob820513 2014/06/05
« Perfect Hotel for Chamonix »

Great location in charmonix center, amaging room design and beautiful hotel property for value. Fine breakfast. Highly recommend this hotel for visiting chamonix mont blanc. And also suitable for traveling with children.

0Fred_G 2014/04/05
« Spring Skiing »

Overall very nice stay. Reception was informative regarding busses and ski rental. Location is good, not right next to a bus stop but not bad. Small balcony looking up at Mt B. was a plesant surprise. Ski rental and ski locker on site was convienent. The best ski offered was a little older model, price was fair. I would have paid more to get a newer ski. I am sure it could have been aranged if I would have asked. Rental is with a local ski shop that maintains some inventory in the hotel basement. If you are picky about your rentals you may want to get the name of the compang and make arangements to have what you need ready to go. I did dnot rent boots.

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