Sofitel Legend the Grand Amsterdam hotel

"Exceptionnal team with professionnal service"

4th February 2013, paris

Very nice restaurant. Somewhat pricy for wines but excellent place for a stay in Amsterdam.Efficient concierge service, nice rooms and perfect service. Unfortunately missing a real lighting system in the bedrooms.

Management responseDear guest, your kind words here on TripAdvisor are much appreciated and shared within the entire team.At The Grand we consider your feedback as the most valuable tool to evaluate the high level of service expected by our guests. Therefore, I would like to invite you to inform us about your feedback regarding the lighting systems in the bedrooms in order to improve the facilities in our hotel. Please inform us with your personal details via telephone number +31 20 555 3 111 or via email address H2783@sofitel.com in order for us to contact you on a time which is convenient for you.Thank you again for choosing to stay at Sofitel Legend The Grand Amsterdam and we are looking forward to welcoming you back to our hotel.Yours sincerely,Robert-Jan WolteringGeneral Manager
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"Great hotel, perfect location."

12th January 2013

My wife and I spent 3 nights at the Sofitel The Grand. The hotel is located around the tourist area and is perfect for those looking to stay near that area. Hotel staff is very friendly, we even got a welcome gift from the hotel (a special dutch cheese and drink), and on the following day they gave us some Macarons. The room we stay, was lovely, with a nice view from the canal at the back side. Bed is very comfortable and the bathroom has a decent size. For the room size, a bigger TV screen would be better, but we spent more time walking around the city, so this is not a big issue. Breakfast is very good, with a variety of foods to choose. Overall a very satisfying stay at The Grand.

Management responseWe are very grateful for your words describing our hotel here on TripAdvisor.It is a pleasure to read that your stay with us was satisfying and that you loved the view of the canal from your room. Did you know that this canal is part of the Canal Ring, described on the UNESCO World Heritage List, which celebrates its 400th anniversary this year?I will share your kind words about our hotel staff with all our ambassadors, as they take great pride in creating Magnifique Moments for our guests. We are all looking forward to welcoming you back to Sofitel Legend The Grand Amsterdam in the future.Kind regards,Robert-Jan WolteringGeneral Manager
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"Fantastic hotel!"

2nd January 2013, Sophie D, Ghent, Belgium

We had a brilliant stay and hope to come back in the future. Service at reception was excellent, our suite (upgraded at arrival) was huge and very comfortable. We returned home completely relaxed. I would recommend this hotel to everyone who loves the vibrancy of Amsterdam combined with an ultra relaxing stay in a luxurious and beautiful hotel.

Management responseIt is always a pleasure to read such a wonderful experience of Tripadvisor. Thank you for sharing this! It is our true passion to indulge all of our guests and that they can bring home memories.We look forward to welcoming you back soon.Best regards,Robert-Jan WolteringGeneral Manager
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"Excellent Hotel"

2nd January 2013, Dicky_78, Wakefield, United Kingdom

Stayed here for a 2 day break between Christmas and New Year, the hotel is located within easy walking distance of the central station and is tucked away in a courtyard, near enough to all the main areas but far enough away that you are not effected by noise.The hotel staff were excellent and our room was available on arrival. The only negative was our room loctation (Room 232), we were overlooking a side street and we were woken up early (7.30am) by delivery trucks banging and crashing on both mornings.So overall would recommend staying here just ask for a room away from the side street.

Management responseThank you for sharing your experiences at Sofitel Legend The Grand Amsterdam. I am pleased to read that you have enjoyed our central yet quiet location. Moreover, it makes me proud to read your gracious words about the staff. However, I regret to learn the inconvenience you have experienced from noise in your room. Please rest assured that this will be taken into action.I, and on behalf of the entire team, hope that we may have the opportunity to welcome you back in the future. Best regards,Robert-Jan WolteringGeneral Manager
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"my opinion"

23rd September 2012, jeanzeidan, Accra, Ghana

very nice hotel, excellent service,vey good location ,they updgrade me with a suite even i wait about 2 hours to do do my check in since i arrive early to the hotel(at 9 am)but i believe that the amount per night is very high.

Management responseThank you for your kind feedback,We are very pleased to read that you enjoyed the hotel and the service given by our Sofitel Ambassadors who are passionate about satisfying all our guest.We guarantee our rooms to be prepared for you at 14:00 but always trying our best to have it ready as early as possible. We are sorry we could not provide you with a room at 9:00 in the morning due to high occupancy levels. We are more than happy to read that despite this you enjoyed the privacy, refinement and absolute comfort of one of our legendary suites. We would love to welcome you back to Sofitel Legend the Grand in the near future,Best regards,Robert-Jan WolteringGeneral Manager
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"Excellent hotel"

9th July 2012, Esbjerg, Denmark

One of the best hotels I have ever stayed at from a service point of view.The attention to guest is second to none.

"SIMPLY THE BEST PLACE TO STAY IN AMSTERDAM"

10th June 2012, DeannaNanaimo, Nanaimo

We always stay at this hotel - and always will... wouldn't even consider staying at a different hotel... the location, the staff, the rooms - simply cannot be compared. The best!!!

"Fantastic hotel"

4th June 2012, GioTbilisi, Tbilisi

In case your budget allows it, I would highly recommend to stay in this hotel. It is located in the former town hall of Amsterdam very close to all the major attractions. Rooms are very cozy with excellent beds. There is BRIDGES restaurant located on the ground floor where the delicious breakfast is being served. The restaurant is well known in Amsterdam, so in case you want to eat dinner there, you really need to reserve a table well in advance. The SPA should also be checked out. Overall a great hotel experience with only one negative side: price. It surely does bite, but in case you can afford it I would highly recommend this hotel

"The best hotel in Amsterdam"

22nd May 2012, TimurSh, Almaty, Kazakhstan

I've expirienced many hotels in Ams, but this the bestAnd one of the best in the worldIt was second stay, and last time was better then firstBut just one thing i didnt like at all.place for breakfast and breakfast itself. A lot of hassles and cramped. A hot meal you have to wait for at least 20 minutes, can you imagine if you hurry. And one more note: suite was excellent! But there was no bathtube and .... the mirror.But still now the only the Grand in Amsterdam

Management responseDear guest, Thank you for your wonderful review. There is no better compliment than a returning guest, I would say. Indeed our Superior Rooms have a walk-in rain shower and no bath. Should you prefer to have a bathtub, may I inform you that from the Luxury Room type onwards, all our rooms and suites feature a bath. I will make sure to share your comments about breakfast with the team and hope to have the possibility to prove ourselves a better host during your next stay.Sincerely, Robert-Jan WolteringGeneral ManagerSofitel Legend The Grand Amsterdam
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"the best place to stay in Amsterdam"

25th April 2012, DeannaNanaimo, Nanaimo

this hotel has the best of everything, at a fair enough price for what you receive... is in the best location by far out of anywhere we've ever stayed in the city, we only stay at the Grand now, 6 times now we have been there and return again in May/June.... Thanks for making our trip(s) such a pleasure... always nice to know that after a 10 hour flight we have a place we feel comfortable enough to call home....

Management responseDear Guest, What better compliment than a guest that would call our hotel a home! Thank you so much for your loyalty and taking the time to share your experience on Tripadvisor. I look forward to welcoming you back in May or June. Warm regards,Robert-Jan WolteringGeneral Manager Sofitel Legend The Grand Amsterdam
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"VERY COMFORTABLE. GOOD POOL"

24th February 2012, Mazepa12, London, United Kingdom

A very comfortable hotel, especially in the cold weather. Not cheap but worth it. Excellent pool and other fitness facilities. Some standard rooms have showers but no bath. Unusual for a hotel of this quality.

Management responseDear Guest, thank you for choosing to stay at Sofitel Legend The Grand Amsterdam. We are pleased to read that you had a comfortable stay as well as that you enjoyed our So|Spa. Please allow us to inform you on our other room types with bath that might better suit your personal wishes upon your next stay. We hope to have the opportunity to welcome you back soon. Sincerely, the Hotel Management
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"Well worth it"

5th February 2012, dubai

very good hotel, well prepared with paperwork ready when we arrived, friendly staff assisted with enthusiasm whenever needed, warm clean room, cosy bar with great barman...would return without hesitation

Management responseDear Guest, thank you for posting your review on TripAdvisor but most of all for your great comments regarding your stay at Sofitel Legend The Grand Amsterdam. It is wonderful to read that you have enjoyed your stay so much. We look forward to welcome you back soon. Sincerely, the Hotel Management
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"Very good but not yet a great hotel. Could be soon."

28th January 2012, London, United Kingdom

I will return. Excellent rooms and restaurant. But, when excellent quality sashimi was served with wooden take away chop sticks and wasabi from a tube, I wondered why the chef allowed his skill and quality to be let down. Truly wonderful food and wines by glass. Lovely room , bed and bathroom. But lights not easy to workout. i had to call someone to find out how to switch off the desk ceiling lamp. He found the switch attached to the wall behind the desk. From the lift, no sign to rooms. So, overall, details were ignored. All could be fixed on Monday within an hour of managers meeting. So I will find out next visit.

Management responseDear Guest, first of all we would like to thank you for sharing your experiences at Sofitel Legend The Grand Amsterdam. We are pleased to read that you have enjoyed your room and our restaurant Bridges. Nonetheless, we appreciate your constructive comments regarding the missing details during your stay and you can be assured your comments have been taken into action. We hope to have the pleasure to welcome you back in the near future. Sincerely, the Hotel Management
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