Hotel address12 Boulevard de Denain
Ile de France
How to reach the hotelGPS :N 48° 52' 46.76'' E 2° 21' 16.76''
Contact the hotel
- Tel. (+33)1/42802000
- Fax. (+33)1/42806389
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Mercure Paris Terminus Nord - hotel reviews in Paris
Hotel code: 2761
Accorhotels.com customer reviews in partnership with TripAdvisor
"Can't be worse than this"
16th September 2013, winniepstang, Hong Kong, China
* Overcharged my credit card* I checkin around 10pm, and reception told me that my roon still not ready, is this ridiculous?* Super dirty room* Twin Room with 1 towel, 1 botle of water, super dirty carpet, strong smell caused by smoker* insecure room, hotel do not require room card to get into the elevator, and people trying to open my door, and lucky that I was in the room...... * the worst hotel that I have even beenView management response »
Management responseDear winniepstang,Thank you very much for your detailed account of your stay in our hotel. I would like to apologise for not meeting your expectations in so many separate areas. Rather than explaining to you the technical and operational issues that led to an exceedingly long waiting for checking in, I choose to admit that we were at fault and I deeply regret the issues that you encountered in your room.On the contrary, as concerns your feeling of insecurity, allow me to disagree with you since our guests’ safety is of the utmost importance for us: please be advised that we have several cameras on various common areas of high affluence of people, that some of the elevators requires a room card and that security rounds are regularly completed by our staff and even reinforced during night shifts.Inevitably, as the vast majority of the hotels, we are not immune to having people who may try to access the hotel for malicious purposes. However I am a little perplexed about the possibility of people trying to force your bedroom door: I would rather explain this incident as due to another guest who made a mistake with his room number.Finally, I would like to ask you to contact me personally and let me have the details of your stay, in order to check the alleged overcharge of your credit card and provide you with all the relevant explanations.Even though I see that you feel very strongly against this possibility, I hope to have the chance to welcome you again in the future to make up for your discomfort.Kind regardsAlessandra NanniGeneral Manager
10th September 2013, San Francisco, California
The positives: (1) big room, easy access with luggage (2) extremely comfortable bed (3) great location, train station and the metro. The negatives: (1) the noise of the buses waiting for passengers, very distracting (2) the bathroom was outdated, the floor was laminate and looked dirty. Overall, it was a nice hotel... the feel you get from the lobby is high end, sophisticated and classic, yet I didn't feel that same images in the room. The room was very plain.
"Good value, good location"
7th September 2013, G734, London
Despite some indifferent reviews in the past, this is an efficient and well-managed hotel, in a very good location. Well-organised and helpful front desk. I had a room on the front, facing the station. While this was potentially noisy, with constant traffic flow, the soundproofing was very efficient and air-con worked well to keep the room cool. Bed was very comfortable. High standard of room servicing. Posted prices are high, in line with many Paris hotels, but with care, there are good deals to be found, particularly through Accor's occasional sales.
3rd September 2013, bigtkd, Tokyo, Japan
I always use the Accor hotels for my stay, business or private. And this was one of my worst experiences worldwide. I never expected anything so bad from Mercure. The room is so small that you can compare it with the Ibis group. The location was very convenient though, right across the street from Gare de Nord, very easy to find. However, I probably would not recommend it to anyone. It is not the safest area to stay at. Unless you are traveling north, I think you would be better off in other parts of Paris.
"Upgrade of facilities"
23rd August 2013, dekiru, Tokyo
The location of this hotel is good, in fornt of the Gare du Nord. Buffet Breakfast is also very good. However, there is a problem with the bath. The plug of the bathtub did not open enough to drain off the water. It took a few hours to drain off the whole water. A mini-bar depends on a room. Last year I stayed a bigger room with a mini-bar.This year, a smaller room has no mini-bar.View management response »
Management responseDear Dekiru,I welcome your positive feedback regarding our Buffet Breakfast and I am very happy that you enjoyed as well our convenient location.On the downside, I apologise for the issue that you encountered with the bathtub and rest assured that your point is duly noted and followed-up.I hope that we will have the chance to welcome you again in the future and to make up for this shortcoming.Best regards,Alessandra NanniGeneral Manager
20th August 2013, P892, St. Catharines, Ontario, Canada
Perfect location for Eurostar passengers in Paris.Management (Julian) and front desk (Anna) were great.Only problem that wasn't solved was AC wasn't working in our room and we slept with the windows open. Not the most peaceful sleep.View management response »
Management responseDear P892,Thanks for your positive comments regarding our staff. I will make sure to pass those on to Julien and Anna and they will certainly be delighted.I also would like to apologize for the AC issue, we unfortunately had a technical problem that could not be fixed as quickly as we wanted.I am pleased that nevertheless you enjoyed your stay in our hotel, and hope that you will rejoin us back soon.Best regardsAlessandra NanniGeneral Manager
"MERCURE GARE DU NORD PARIS"
14th August 2013, Hoosdadaddy, Manchester, United Kingdom
Booked this in advance for 2 nights at 160 Euro's. Hotel is situated directly opposite (50m) the main entrance for Gare du Nord rail station, Paris's biggest and busiest.The view is stunning during the day (passing buses permitting) but at night the front of the station is populated by homless people, drug addicts , alcoholics and prostitutres, so be aware of that when travelling.The room we where allocated was small and not very well lit, though the beds where comfortable/ The bathroom looked in need of an upgrade with missing skirting boards revealing rotten door and bath frames, the sink was cracked in various places, not the best room in the hotel I am sure.Breakfast was expensive so we chose to have this on the fly over the road at the station. The surrounding cafe bars are very expensive ( a beer costing 9 Euro's) so be aware when choosing where to eat.View management response »
Management responseDear Hoosdadaddy,Thank you for posting your comment about your recent stay with us.I would like to reassure you about the safety of the Gare du Nord area. In the past few years, security as well as cleaning services have vastly increased and the whole area has greatly benefited from it. Nevertheless, it remains a main train station which receives a vast amount of travelers every day and therefore it is not immune to having people who may want to benefit from that large affluence in a malicious way. Having said this, you will find these types of persons in many other areas of Paris where there is a large amount of visitors.Concerning the breakfast please be advised that besides the vast choice of our buffet breakfast we also propose a continental breakfast served daily in our Golden Arrow Bar at a very attractive price.Finally, I take this opportunity also to inform you that a large project of renovation of our hotel will take place in the latter part of the year and I hope to have the opportunity to welcome you then, if not sooner.Best regardsAlessandra NanniGeneral Manager
"Ideal for our purposes"
10th August 2013, Scottravels13, Edinburgh, United Kingdom
Ideal for bus and metro travel within Paris. Room was great - only criticism was we couldn't get the air conditioning cold enough. Room faced the station but there was no issue with noise. Staff were very helpful particularly the three concierges we spoke to. Special mention to the gentleman who came to the bus stop across the road to ensure we got the correct bus.
"Not So Gay Paree"
6th August 2013, philiph441925, Derby, United Kingdom
The hotel was well presented and well located opposite the Gare Du Nord railway station. The area was well presented as well, with handy restruants and other facilities. The room was small, making movment difficult. This could describe the whole hotel. The passage ways, lifts, dining area etc were not what one expected for the number of persons requiring access. Linen trolleys parked up in the access ways.The staff were very pleasant and helpful, however some of the decor could do with some attention, and or replacement. The carpet in the room entry area was constantly wet, but we could not source the leak. I think the staff were in the same position.All in all, an average sort of stay and below average value for money.View management response »
Management responseDear philiph441925,Although I can see that you you had some issues regarding the room’s size and as well as the passage ways and dining area, please be advised that our building dates from 1865 and we have some objective limitations concerning its layout. Nevertheless, I am happy to see that you found our staff to be “very pleasant and helpful”. Regarding the décor, I am happy to confirm that a full renovation will take place next year.Looking forward to welcoming you then, if not sooner.Best regardsAlessandra NanniGeneral Manager
"Mercure Paris Gare Du Nord"
2nd August 2013, travelpig_13, Nottingham, United Kingdom
First rate hotel. Good location for station/metro to all favourite areas. Very comfortable room. Nice toilettries in bathroom. Bottle water each day. Breakfast very good, plenty to eat and seconds if you feel the need. Only down side the bar closes at 11.30 pm (closed all Sunday) Bit early for night owls like us. Also when we asked the night porter for a couple of bottles after midnight a curt "no" was returned .didnt even bother to look. Thought. this a bit of letdown for a stylish place .However, plenty bars just outside open till 2am.White ware in bathroom needs updating in our room- very tired but clean. Stayed twice before and will go back.View management response »
Management responseDear travelpig_13,First rate comment, I must say. Thank you so much for your positive feedback. Regarding the issue with the night porter, I would like to you know that I will certainly follow up on that because we always have an alternative solution for our guests even when the bar is closed.I certainly look forward to welcoming you again very soon.Alessandra NanniGeneral Manager
16th July 2013, carlyse, Paris, France
This hotel is very well located; beside Gare du Nord station where all train from London, Brussels, Nederland and German arrive. It is surrounded by a wide range of restaurants for all type from fast foods to traditional and genuine restaurants. The service is very good and the breakfast buffet as well. The only drawback with this hotel is that some equipment like doors and toilet seats seem to be hold. On balance is a very nice place to stay.View management response »
Management responseDear Carlyse,I really enjoyed your final statement: « it is a very nice place to stay ». I appreciate, and agree with you, that we have areas for improvement, the bathrooms being one of them, and I am happy to confirm that a full renovation of the hotel has been agreed and we will be able to restore the hotel to a great condition.Thanks for your positive comments regarding our breakfast and staff. I will make sure to pass those on to all concerned.Kind regardsAlessandra NanniGeneral Manager
"Convenient position but lousy Internet"
8th July 2013, mcicogni, Brescia, Italy
Very well located in front of Gare du Nord. There are nicer places as far as the surroundings are concerned, but unbeatable when one needs to travel around as it's a transportation hub.The brasserie at ground floor (shares the name but it's completely unrelated) is really nice and completes the Parisian experience.Too bad the basic Internet connection included in the room rate is slow to the point of being unusable. There are premium options but it's a shame to have to pay even more money - the hotel is not cheap for a 3 star.View management response »
Management responseDear Mcicogni,Thanks for your comment. Normally our internet speed seems sufficient for the vast majority of our customers but nevertheless, I take note of your impression and will certainly take it into consideration for the future. On a positive note, I am delighted that you enjoyed that you enjoyed our location to the point of branding it “unbeatable”.Best regardsAlessandra NanniGeneral Manager
"Nice hotel at a covenient location"
23rd February 2013, ItsYehYeh, London, United Kingdom
Went to Paris for sight seeing with grandson age 12. I chose this hotel because it is just across the road opposit to Gard du Nord station. On arriving and leaving Paris ,we don't have to drag our luggage up and down the Metro system like my previous visit staying in a more distant hotel. Our room with twin beds is small in size but is very clean. The buffet breakfast has reasonable choice of food. Hotel has no dinner service but there is a McDonald and Buffalo Burger and many bar restaurants round the corner.Good location, good transport. .
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