Hotel address12 Boulevard de Denain
Ile de France
How to reach the hotelGPS :N 48° 52' 46.76'' E 2° 21' 16.76''
Contact the hotel
- Tel. (+33)1/42802000
- Fax. (+33)1/42806389
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Mercure Paris Terminus Nord Hotel - hotel reviews in Paris
Hotel code: 2761
Accorhotels.com customer reviews in partnership with TripAdvisor
"Can't be worse than this"
16th September 2013, winniepstang, Hong Kong, China
* Overcharged my credit card* I checkin around 10pm, and reception told me that my roon still not ready, is this ridiculous?* Super dirty room* Twin Room with 1 towel, 1 botle of water, super dirty carpet, strong smell caused by smoker* insecure room, hotel do not require room card to get into the elevator, and people trying to open my door, and lucky that I was in the room...... * the worst hotel that I have even beenView management response »
Management responseDear winniepstang,Thank you very much for your detailed account of your stay in our hotel. I would like to apologise for not meeting your expectations in so many separate areas. Rather than explaining to you the technical and operational issues that led to an exceedingly long waiting for checking in, I choose to admit that we were at fault and I deeply regret the issues that you encountered in your room.On the contrary, as concerns your feeling of insecurity, allow me to disagree with you since our guests’ safety is of the utmost importance for us: please be advised that we have several cameras on various common areas of high affluence of people, that some of the elevators requires a room card and that security rounds are regularly completed by our staff and even reinforced during night shifts.Inevitably, as the vast majority of the hotels, we are not immune to having people who may try to access the hotel for malicious purposes. However I am a little perplexed about the possibility of people trying to force your bedroom door: I would rather explain this incident as due to another guest who made a mistake with his room number.Finally, I would like to ask you to contact me personally and let me have the details of your stay, in order to check the alleged overcharge of your credit card and provide you with all the relevant explanations.Even though I see that you feel very strongly against this possibility, I hope to have the chance to welcome you again in the future to make up for your discomfort.Kind regardsAlessandra NanniGeneral Manager
10th September 2013, San Francisco, California
The positives: (1) big room, easy access with luggage (2) extremely comfortable bed (3) great location, train station and the metro. The negatives: (1) the noise of the buses waiting for passengers, very distracting (2) the bathroom was outdated, the floor was laminate and looked dirty. Overall, it was a nice hotel... the feel you get from the lobby is high end, sophisticated and classic, yet I didn't feel that same images in the room. The room was very plain.
"Good value, good location"
7th September 2013, G734, London
Despite some indifferent reviews in the past, this is an efficient and well-managed hotel, in a very good location. Well-organised and helpful front desk. I had a room on the front, facing the station. While this was potentially noisy, with constant traffic flow, the soundproofing was very efficient and air-con worked well to keep the room cool. Bed was very comfortable. High standard of room servicing. Posted prices are high, in line with many Paris hotels, but with care, there are good deals to be found, particularly through Accor's occasional sales.
3rd September 2013, bigtkd, Tokyo, Japan
I always use the Accor hotels for my stay, business or private. And this was one of my worst experiences worldwide. I never expected anything so bad from Mercure. The room is so small that you can compare it with the Ibis group. The location was very convenient though, right across the street from Gare de Nord, very easy to find. However, I probably would not recommend it to anyone. It is not the safest area to stay at. Unless you are traveling north, I think you would be better off in other parts of Paris.
"Upgrade of facilities"
23rd August 2013, dekiru, Tokyo
The location of this hotel is good, in fornt of the Gare du Nord. Buffet Breakfast is also very good. However, there is a problem with the bath. The plug of the bathtub did not open enough to drain off the water. It took a few hours to drain off the whole water. A mini-bar depends on a room. Last year I stayed a bigger room with a mini-bar.This year, a smaller room has no mini-bar.View management response »
Management responseDear Dekiru,I welcome your positive feedback regarding our Buffet Breakfast and I am very happy that you enjoyed as well our convenient location.On the downside, I apologise for the issue that you encountered with the bathtub and rest assured that your point is duly noted and followed-up.I hope that we will have the chance to welcome you again in the future and to make up for this shortcoming.Best regards,Alessandra NanniGeneral Manager
20th August 2013, P892, St. Catharines, Ontario, Canada
Perfect location for Eurostar passengers in Paris.Management (Julian) and front desk (Anna) were great.Only problem that wasn't solved was AC wasn't working in our room and we slept with the windows open. Not the most peaceful sleep.View management response »
Management responseDear P892,Thanks for your positive comments regarding our staff. I will make sure to pass those on to Julien and Anna and they will certainly be delighted.I also would like to apologize for the AC issue, we unfortunately had a technical problem that could not be fixed as quickly as we wanted.I am pleased that nevertheless you enjoyed your stay in our hotel, and hope that you will rejoin us back soon.Best regardsAlessandra NanniGeneral Manager
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.