Hotel address120 South 17Th Street
How to reach the hotelGPS :N 39° 57' 2.81'' W 75° 10' 8.39''
Contact the hotel
- Tel. (+1)215/569-8300
- Fax. (+1)215/564-7453
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Sofitel Philadelphia - hotel reviews in Philadelphia
Hotel code: 2741
Accorhotels.com customer reviews in partnership with TripAdvisor
7th March 2013, queennozomi, Pennsylvania
Loved the Sofitel! Service was excellent! I had dropped a bottle of alcohol on the hotel lobby and the concierge brought up several small bottles to our room complimentary! Very nice :-). Beautiful room. Would definitely stay again. Only complaint is the high price for valet, but that price is the norm for hotels in the area.View management response »
Management responseDear queennozomi,Thank you for choosing Sofitel for your recent trip to Philadelphia! I am very glad to hear that our concierge was able to make your stay memorable and that we were able to make up for you losing your bottle. Our guest experiences are very important to us and we strive to do all we can to provide our guests with a great stay. We look forward to welcoming you back to Sofitel Philadelphia again in the future for another great stay.Warm Regards,Vincent Vienne
28th February 2013, Carls353, Philadelphia, Pennsylvania, USA
Great hotel, very friendly service, peaceful, my only concern was the shower fixture was leaking on the side. Other than that, this place was perfect for a weekend getaway. If I had to stay anywhere, it would be here.View management response »
Management responseDear Carls353,Thank you for choosing Sofitel Philadelphia for your weekend getaway! I am delighted that our ambassadors were able to provide a memorable stay with their friendly service and that you enjoyed our peaceful atmosphere. We look forward to welcoming you back again soon for another great getaway.Warm Regards,Vincent Vienne
"Nice but starting to show its age"
25th February 2013, keldes, Delaware
I love this hotel for the large quiet rooms and excellent service. In addition Sofitel has one of my favorite beds of any hotel chain. It's one of the few hotels I actually get quality sleep in. Parts of the hotel, such as the woodwork in the room are starting to show its age. There are a lot of banged up and chipped pieces of furniture. I would also like to see some dimmer switches on the lighting like they have at the Sofitel in NY and a form of a nightlight in the bathroom. I love how dark the rooms are but I banged my knee on my way to the bathroom in the middle of night. None of this would stop me from staying here again. I am hopeful updates are in the plans for the future and these adjustments will be made.View management response »
Management responseDear keldes,Thank you for being such a loyal Sofitel guest! I am delighted that our unique So-Beds provide you with a great night’s sleep and really make your stay. We also appreciate your great feedback as it assists us in continually making improvement to our hotel. We are currently making some room updates and look forward to welcoming you back to Sofitel Philadelphia in the very near future to enjoy our upgrades. Regards,Vincent Vienne
7th February 2013, webfog, New York City, New York, USA
This is a very handsome hotel in a great neighborhood in Philadelphia close to Rittenhouse Square. Mass transit is a short walk from the hotel. The room was very spacious and featured a glass-enclosed shower as well as a separate bathtub. The staff were very courteous and helpful. I would definitely recommend this hotel.View management response »
Management responseDear webfog,Thank you for the great review of your stay! I am very glad to hear that you enjoyed our great downtown location and our large marble bathrooms. We look forward to welcoming you back to Sofitel Philadelphia again soon.Regards,Vincent Vienne
4th February 2013, Ufpack, North Carolina
Pluses:* Cordial and professional staff at check-in, bar lobby and front door.* Large room for a big city hotel.* Large bath with separate shower.* Quiet room* Nice contemporary decor in rooms and throughout hotel.* Good quality and complimentary coffee in lobby in the morning.* Many nearby restaurant choices.Minuses:* Not particularly close to the historic district.View management response »
Management responseDear Ufpack,Thank you for choosing Sofitel for your recent trip to Philadelphia. I am very glad to hear that you enjoyed our amenities and had the opportunity to explore our great Rittenhouse Square location and all it has to offer. Although we are not in the historic district, we are right next to it and believe that we are in a prime location for accessing both areas of center city. We look forward to welcoming you back again soon.Sincerely,Vincent Vienne
"Our Philly Favorite"
28th January 2013, Parkey58, Washington DC, District of Columbia, USA
This hotel makes you feel like someone special! We've stayed here several times over the past 4 years and I've never had one complaint. The staff is awesome,they remember your name, the rooms you like and assist you with whatever you need. The rooms are large, clean and very comfortable. The ambiance of the hotel entrance and bar are very warm and welcoming, and the food is great. A must stay in Philly!View management response »
Management responseDear Parkey58,Thank you for being such a loyal guest! I am delighted to hear that we have become your favorite Philly hotel and that we have continually had the opportunity to make you feel special and your stays memorable. Our ambassadors look forward to seeing you for many more trips to come.Warm Regards,Vincent Vienne
"Sofitel - Philly"
22nd January 2013, Paul_Bralczyk, Newark, New Jersey, USA
I always stay at the Sofitel when visiting Philly. A little more expensive than other hotels, but worth it every time. They couldn't make you feel more comfortable if they tried. From check-in to check-out everything is just perfect. One of the main reasons is the staff. They are the best.View management response »
Management responseDear Paul_Bralczyk,Thank you for the great review of your stay and for being such a loyal guest! I am so glad to hear that our ambassadors are always able to make your stays with us memorable and beyond compare. We strive to make our regular guests feel like we are there home away from home while they are with us. We look forward to welcoming you back for many more perfect stays.Warm Regards,Vincent Vienne
"Felt a little cheated"
17th January 2013, jcpooney, Woodmere, New York, USA
Stayed overnight to attend a family weddiing instead of driving back to NY late at night - upon our return to our lovely room after 1AM, we realized that our toilet had plumbing problems - not wanting to repack and change rooms at that hour, we decided to deal with it in the morning. The problem was still there in the morning and the desk had maintenance come fix the problem while we were at breakfast. Soon after at checkout,when asked by the person checking us out if we enjoyed our stay,we repeated our bathroom problems. She asked if we would like to stay for another night and be upgraded to a suite. After rearranging some issues at home,we cleared our schedules and decided to stay another night in Philadelphia. When we returned to the desk to exchange room keys for our suite, she informed me that she will keep the rate the same as the previous night. Although she never said outright that the upgrade would be complimentary, her apologetic tone after understanding our inconvenience and making the upgrade offer made us believe that the extra night would be implicitly gratis. When asked to speak to the manager, she said he was at a meeting and gave me his card. Disappointingly we paid for the previous night, checked out and headed home to NY - however the hotel and room itself were beautiful, clean and comfortable. We would definately stay there again if our travels take us to PhillyView management response »
Management responseDear jcpooney,Thank you for choosing Sofitel while staying in Philadelphia for your family wedding. I am very glad to hear that overall we provided a comfortable stay during your visit. Great service is very important to us; we will certainly share your review with our team to continue to improve our communication with our guests and our overall service. We look forward to welcoming you back to Sofitel Philadelphia and to provide a perfect stay.Sincerely,Vincent Vienne
16th January 2013, ckroth, Mesa, Arizona, USA
My room was quite comfortable and the bed felt like I was sleeping on a cloud. I had the breakfast option and it was delicious. I definitely will return to this hotel again in the future as I have need to be in the Philadelphia area.View management response »
Management responseDear ckroth,Thank you for choosing Sofitel for your Philadelphia trips! I am delighted that our unique So-Beds provided a cloud like comfort during your stay. We look forward to seeing you again soon.Sincerely,Vincent Vienne
"a wonderful romantic getaway"
10th January 2013, phillylocal, Philadelphia, Pennsylvania, USA
We're stayed at Sofitel several times for our anniversary and always have a wonderful time. Friendly but formal service. Classy lobby and room furnishings. And the beds are simply luxurious. Location can't be beat. First-class all around!View management response »
Management responseDear phillylocal,Thank you for choosing to celebrate your anniversary with Sofitel Philadelphia! We are always delighted to provide our guests with a memorable experience during special occasions and I am so glad to hear that our ambassadors’ great service and our luxurious amenities were able to create this during your stay. We look forward to welcoming you back for many more romantic getaways to come.Sincerely,Vincent Vienne