Hotel address120 South 17Th Street
How to reach the hotelGPS :N 39° 57' 2.81'' W 75° 10' 8.39''
Contact the hotel
- Tel. (+1)215/5698300
- Fax. (+1)215/5647453
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Sofitel Philadelphia - hotel reviews in Philadelphia
Hotel code: 2741
Accorhotels.com customer reviews in partnership with TripAdvisor
18th September 2013
A wonderful hotel in a great location. Concierge gave us a very good tip for dinner within walking distance.I'm not a fan of the super soft feather bed and that would be my only complaint. We asked at the front desk and were informed on our next stay that we can request the feather bed top be removed for a firmer bed.View management response »
Management responseDear TripAdvisor Member,Thank you for sharing your experience. Please do not hesitate to reach out to any of our ambassadors with requests that will enhance your stay. We would be happy to accommodate any request we can to provide the most magnifique experience possible! I look forward to welcoming you back.Best regards,Vincent Vienne
"Inflexible Reservations Mgr"
9th September 2013, Mark459228R59, San Francisco, California, USA
Had a schedule change and needed to cancel my reservation. Was informed my reservatation was "non-refundable". Hotel would not credit my account for a future stay. I travel a lot and haven't had this problem at other hotels.View management response »
Management responseDear Mark459228R59,Thank you for your feedback regarding your booking experience. We indeed offer different rates related with different sales conditions and cancellation flexibility to meet all of our guests needs. Our goal is to create the best experience for all our guests; Our Director of Revenue would be happy to speak with you to assist with your reservation. Please reach out to him directly and he looks forward to speaking with you.Warm Regards,Vincent Vienne
"Fantastic service, Amazing rooms, safe area. The best hotel Ive been to in years!!"
6th September 2013, NATASHASVB, Virginia Beach, Virginia, USA
The hotel and valet staff was amazing. I was in PA for 3 days for work, and the housekeeping kept my room today. (Even though I left in a rush and my items were all over the place. The Belgian Waffle with caramelized bananas and strawberry was a 10!!! I also left a pair of shoes and and 2 cell phone charges in the room. I called them the next day and they shipped to me right away. If you are in PA, YOU MUST stay here.I will definitely be returning!!!View management response »
Management responseDear NATASHASVB,I am absolutely delighted to hear that we are one of the best hotels you have been to in years! Being located in Rittenhouse Square, we are in the safest area of the city which is perfect for solo travelers or any travelers really. Our Belgian Waffle with caramelized bananas and strawberries was an excellent choice to indulge in, and I am so glad you had the opportunity to try it while staying with us. There is no need to worry about leaving any items behind while staying with us. We have many business travelers who are often in a hurry and we are happy to make your trip more convenient and stress free in any way possible. We are always able to ship any left items and our housekeep ambassadors are excellent at keeping their eyes open for anything a guest may leave to send to our security. We look forward to welcoming you back again very soon for another fantastic stay and to indulge in more of our many great menu items. Warm Regards,Vincent Vienne
"We are fans!"
28th August 2013, Garrison L
I've stayed in the Sofitel in Philadelphia a number of times over the past several years and we have never been disappointed. The service is great, the rooms are nice, the bed is fantastic and the food at the bar and in the restaurant is top notch. The hotel has a fantastic location for travelers to Philadelphia and I can't recommend it enough. If you don't like pets, this is a pet friendly hotel so sometimes you'll hear a dog bark or see one in the hallway. If you have children, there's no pool or games. As a couple traveling with a small dog, the place is perfect for us.View management response »
Management responseDear Garrison L,I am extremely pleased that we have been able to indulge you with consistent luxury service. Our ambassadors strive to provide a unique and memorable experience for each of our guests, and I will be sure to share your feedback with all of the team.I thank you for being “fans” and for your loyalty to the Sofitel Philadelphia. We look forward to welcoming you (and your dog) back!Sincerely,Vincent Vienne
"Great to do business together with some cultural leisure!"
21st August 2013, TadeuPE, Sao Paulo, Brazil
In the nearby of this hotel, there are amazing museuns. Furthermore, the hotel is very well organized and has lots of good restaurants in the neighborhood. The breakfast is great and people are very fast to respond on our requests.View management response »
Management responseDear TadeuPE,I am so pleased to hear that you choose to stay with us while in Philadelphia for business. We are in a great central location where you can visit all the best restaurant, museums, and theaters all within walking distance! I am absolutely delighted that you enjoyed our breakfast in Chez Colette as well and would love to welcome you back again, perhaps to indulge in our lunch or dinner that we serve in Liberte. Sincerely,Vincent Vienne
13th August 2013, Bill2013abc, Athens, Georgia, USA
My wife and I stayed at the Sofitel Hotel in Philadelphia. This was purely a vacation trip and we had never visited the city before. Our trip was a success and the hotel was just perfect for us. We flew in, never rented a car, relied on public transportation or our own two feet to get around and the Sofitel's location roughly between the museum district and old town worked out great. The quality of the room was excellent. The staff were helpful and friendly. No problems. I highly recommend this hotel.View management response »
Management responseDear Bill2013abc,I am so glad that we were able to create a memorable first trip to Philadelphia for you and your wife. Our location is perfectly located for getting to all areas of the city easily and I am so happy that you made the most of it and explored our great city with the many things it has to offer. I am also delighted that our ambassadors were helpful during your visit and our rooms provided a comfortable refuge. We would love to have you again to explore even more of Philadelphia.Warm Regards,Vincent Vienne
"Always a pleasure"
31st July 2013, PhilipNewJersey, New Jersey
We love the rooms (particularly the junior suites), the service and the location. We appreciate the efficiency of the front desk and the willingness of the concierge. It is our "go to" hotel in Philadelphia, now preferable to our former choice, the Four Seasons. The lack of a real restaurant is not a bother as there are so many choices in the neighborhood. The lobby bar is, however, a welcoming spot.View management response »
Management responseDear PhilipNewJersey,Thank you for being such a loyal guest of Sofitel Philadelphia! We are thrilled to be compared to the Four Seasons and that we have won you over. We have designed Liberte, our hotel restaurant and lounge, to have a more lounge feel than a restaurant feel as our goal is to create a relaxing yet current environment. Our breakfast restaurant, Chez Colette, has more of a classic restaurant feel that we believe will be very much to your liking. We look forward to continuing to welcome you back to Sofitel and to remain your hotel of choice while in Philadelphia.Warmest Regards, Vincent Vienne
20th July 2013, Micky101595, Boston, Massachusetts, USA
My husband and I spent 3 nights at Sofitel Philadelphia and although it was in the middle of a heat wave we were able to stay cool and comfortable. The service at this hotel was a welcome blend of relaxed professionalism. We booked the package which included breakfasts and parking. The breakfasts were delicious and many choices were offered every day. The hotel's location was perfect for exploring the city. We would stay at another Sofitel in a heartbeat!View management response »
Management responseDear Micky101595,I am delighted that you and your husband enjoyed your stay with us in Philadelphia and that we were able to provide a comfortable sanctuary during this past heat wave. We strive to provide excellent service without being too formal or obtrusive to our guests and are very glad to hear that we provided to perfect balance for you. The packages we offer are truly great deals and it is good to hear that you were able to take advantage of one of our most popular packages. I am also delighted that you enjoyed our breakfast in Chez Colette and would love to welcome you and your husband back again to try Liberte for lunch and dinner as well. Regards,Vincent Vienne
"Philly Trip, 2013"
17th July 2013, aerwin128, Reno, Nevada, USA
I really enjoyed my stay at Sofitel. I would recommend that you include small refrigerators in the rooms because, as a business traveler, I do carry food and beverage with me - I also like to keep items cold. The beds were very comfortable.I was very impressed with your janitorial staff - they were extremely efficient and organized.Finally, I arrived around 6pm on July 10th and my room was not ready. While the hospitality staff gave me a drink coupon, I am shocked that the room wasn't ready at that time of day.Thank you for a lovely visit.View management response »
Management responseDear aerwin128,It is a pleasure to hear that you had and enjoyable stay with us while in Philadelphia for your business trip. I am very glad that our ambassadors make your stay memorable and provided efficient service. We greatly value your comments as they assist us in continually making improvements to our hotel for our guests. We do have minibars in our rooms; however I can see how this can be inconvenient while they are stocked with drinks and snacks. We will look into arranging a set up that is more convenient for guests bringing food and beverages. We thank you for your understanding during the busy period that you were visiting us regarding checking in. We do our best to have rooms ready for our guests at check in and your experience is not the norm for us. I look forward to welcoming you back to Sofitel Philadelphia again and for the opportunity to provide the perfect experience that we strive to create for all our guests. Sincere Regards,Vincent Vienne
"One of the best hotel stays we've ever had!!"
17th July 2013, Psmcallister, Exton, Pennsylvania, USA
Sofitel Philadelphia was definitely one of the best hotel stays me or my wife have had. We have stayed in hotels all over and few even come close to this amazing hotel. Because me and my wife appear to be high school kids, we often get treated differently when we travel. As soon as we pulled up, valet greeted us with top class service. All of the hotel staff were extremely courteous and kind. We ordered room service and I promise it was the best food we've ever eaten in any hotel. The prices were WELL worth it! The room was very clean, the bathroom products are second to none and the beds are little pieces of heaven!! Ask anyone whose ever stayed in Sofitel about their beds. I was tempted to purchase one out of their catalog! Being a frequent traveler, I can promise you that Sofitel is "all that and more". I cannot wait to go back and I encourage all of you to give them a try!View management response »
Management responseDear Psmcallister,Thank you for your excellent review of your stay with us! I am ecstatic to hear that we provided you with the perfect experience that we strive for and that you named us one of the best hotels you or your wife have stayed in! We do our best to go above and beyond to make our guests feel special and pampered and are so glad that you enjoyed all aspects of our hotel from our room service to our Lanvin toiletries to our exclusive So-Beds that we took so much time in perfecting. They are always available through So-Boutique and we are so happy to hear that you looked into them. I truly to look forward to welcoming both you and your wife back again soon to continue providing excellent experiences. Deepest Regards,Vincent Vienne
15th July 2013, ltblarg, Atlanta, Georgia, USA
The Sofitel has ruined my hotel experience because I don't want to stay at any other hotel. I have a bad back and the bed was the most comfortable hotel bed I have slept in.The concierge was extremely helpful and arranged for our rental car to be picked up. They also had some great recommendations of restaurants.The hotel was a few blocks from Rittenhouse Square and about 12 blocks from the Liberty Bell. Rittenhouse Square is a great place to go unwind and there are some great restaurants on the square.If I am back in Philadelphia, I will do my best to stay at the Sofitel. I would recommend this hotel to anybody.View management response »
Management responseDear itblarg,I am thrilled that you loved our hotel so much and that our exclusive So-Beds that we took so much time in having specially designed provided you with a great night’s sleep. We are fortunate to be in the Rittenhouse Square district where all the best restaurants in Philadelphia are located and our concierge had a great knowledge to recommend anything you may be looking for. We would love to welcome you back to Sofitel Philadelphia again soon and to become your choice hotel when in Philadelphia. Warm Regards,Vincent Vienne
"Good night's sleep"
12th July 2013, Marco C, Miami, Florida, USA
Stayed here for business trip. Very comfortable beds; got a great night's sleep. Suite was large with walk-through bathrooms. Staff was kind and courteous, everything ran like clockwork. It was a very pleasurable stay.View management response »
Management responseDear Marco C,I am delighted that we were able to create a pleasurable and streamlined stay while visiting Philadelphia for business. We understand that business trips can be taxing and strive to create comfort and convenience for our guests. We look forward to welcoming you back again for future business trips and for the opportunity to provide you with any recommendations of places to go to things to while in Philadelphia as well to make your stay more enjoyable. Regards,Vincent Vienne
10th July 2013, Samadack, Highlands, New Jersey, USA
Classy elegant had a wonderful experience and have no complaints. Bed was amazingly comfortable staff was friendly and eager to please. The hotel was in the perfect location and if im ever looking for a hotel anywhere sofitel will most likely be my choice.View management response »
Management responseDear Samadack,Thank you for your great review! I am thrilled that you chose us for your romantic getaway and am so happy to hear that we created the classy, elegant experience that we always strive to provide. We look forward to welcoming you back again to Sofitel Philadelphia again soon for many more romantic getaways. Sincerely,Vincent Vienne
"Great location, affordable"
10th July 2013, TravelsWithPooch, New York City, New York, USA
I stayed at this Sofitel over 4th of July weekend. The valet guys, bellmen and concierge were great. I had my small dog with me and she was treated very well-concierge gave her a box of biscuits. One snafu that was annoying was that my room was not ready at 3pm and I had to wait until 4:30. It would not have been that big of a deal if I didn't have my dog with me or if I wasn't on a time crunch (I had a wedding to be at by 6:30!) The front desk was apologetic and "upgraded" me to a supreme king room although based on the descriptions and pricing I'm not sure just how much of difference this was from the king room I had originally booked. The only real difference I could see was square footage. I think the price difference was $10 dollars or something as inconsequential so that wasn't too much of a mea culpa for waiting an hour and a half. The room and hotel in general was very clean and the bathroom was spacious with a bathtub and separate shower, which I love. The bed was much softer and squishier than I would have preferred but did not keep me awake. The location is ideal for shopping and eating. Overall this is a better than average place to stay. I travel to Philly frequently and like to have the option of bringing my dog. The Westin and Palomar also except dogs so I would like to try both of those places to compare.View management response »
Management responseDear TravelsWithPooch,Thank you for choosing Sofitel for your recent trip to Philadelphia over July 4th! I am delighted that you and your pooch had a great stay with us and that you enjoyed our spacious rooms and bathrooms. It is also always great to hear when our guests take advantage of our great downtown location, especially during all the festivities that were taking place over last week. We look forward to welcoming both you and your pooch back again soon and hope to become your favorite place to stay while in Philadelphia.Regards,Vincent Vienne
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.